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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    6 Pages
    1 2 3 ... 6
    • Replies: 59
    • Views: 38,113
    09-06-16 12:10 pm Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 7,403
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 6,036
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 6,669
    03-02-14 08:19 pm Go to last post
  1. Where are all the players in Expeditions?

    Is there a (another) new 'feature' in Expeditions? Along with the now, slow moving Marshals, it seems there is a lack of player target colonies out...

    Started by Raubhautz, 06-12-17 02:28 pm
    • Replies: 5
    • Views: 136
    06-13-17 07:20 pm Go to last post
  2. I can't open adventure map

    Everything else works normal, I can visit friends islands. When i try to open adv map this is all i get: http://prntscr.com/f5a3l1 Yes, i...

    Started by ghannima, 05-07-17 02:39 pm
    • Replies: 8
    • Views: 347
    05-08-17 02:18 am Go to last post
  3. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 1
    • Views: 122
    05-07-17 04:20 pm Go to last post
  4. Marhsal

    I'm having issues with the expedition part of this game. I try to load my marshal and when I ok it, he loads and then all troops go to 0. I tried...

    Started by SamuraiKyoto, 04-20-17 07:12 am
    • Replies: 5
    • Views: 305
    04-21-17 06:29 pm Go to last post
  5. Unhappy Easter event quest Killing Time

    i completed an short adventure but after i return to my island, the quest wont completed.

    Started by Supermastah, 04-06-17 09:42 pm
    • Replies: 2
    • Views: 529
    04-07-17 09:46 pm Go to last post
  6. Production numbers for Crisis Quest

    I have found that the production count in the quest does not match what is happening in game. Specifically, I produce water now at 51k/12 hr but...

    Started by Zondig, 02-02-17 07:23 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 3,027
    03-05-17 09:56 am Go to last post
  7. Problem with the "Missing Tools" quest

    the first two steps of the quest are to open the shop and purchase tools then to put tools into mayors house. when I purchase the tools I receive a...

    Started by Firdaemon, 02-18-17 06:50 pm
    • Replies: 1
    • Views: 1,270
    02-19-17 09:12 am Go to last post
  8. major errors loading when updates are done

    loca/styles/defa.swf comes in a popup box on the load screen that currently shows santa. every single time an update is done this happens. ...

    Started by where_am_i, 12-17-16 10:44 am
    • Replies: 1
    • Views: 2,269
    02-01-17 05:49 pm Go to last post
  9. Newsletter

    Since I signed up and authenticate with Facebook, I have no idea what happens to newsletters, which are checked in Profile, except that I don't get...

    Started by Llewelyn1966, 12-20-16 07:15 am
    • Replies: 1
    • Views: 2,419
    12-21-16 03:37 pm Go to last post
  10. Unable to load game through Steam

    I picked up Settlers through Steam a year ago and (almost) everything have worked fine. Since a patch two weeks ago I can no longer log in without...

    Started by Lakih, 11-19-16 08:25 pm
    • Replies: 0
    • Views: 3,907
    11-19-16 08:25 pm Go to last post
  11. File loading failed.

    I am trying to log in now, Wednesday at 8.30pm (Central Time) and in any browser I try I get stuck in the loading screen. It says "File loading...

    Started by Ozrak, 12-14-11 06:29 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 18,283
    09-19-16 05:53 am Go to last post
  12. connection problem

    i keep on having connection problem while my connection is perfectly fine. i played CS go, dota, and keep on checkin on my ping and its all fine. but...

    Started by Cunkz, 03-19-16 03:21 am
    • Replies: 6
    • Views: 4,022
    09-18-16 10:20 am Go to last post
  13. Question game offline - but how does uplay know?

    I was unable to logon for a couple of hours tonight. I got the usual and extremely frustrating 'refresh browser' message and eventually the 'uplay...

    Started by Sir_Glyxlpk, 06-30-16 11:38 pm
    • Replies: 1
    • Views: 3,100
    07-01-16 12:54 am Go to last post
  14. Size of windows

    I was playing the game and took a brief break (I fell asleep), leaving the game running. When I went back to the game all of the windows had...

    Started by KennethS, 06-17-16 03:41 pm
    • Replies: 1
    • Views: 2,909
    06-17-16 04:08 pm Go to last post
  15. ARES Chat Crashes: Post your logs (from news tab) here, please!

    We're trying to help BB get data to troubleshoot this. I had people mailing their crash logs to me, but I'm crashing often enough that it's just not...

    Started by Spikescopilot, 04-02-14 10:28 am
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 10,116
    04-15-16 04:11 pm Go to last post
  16. Blue fairylight

    HELP! The blue fairylight (I have 4 in my star menu) do not work. Can you fix that problem, please.

    Started by Avrid, 04-01-15 10:15 am
    • Replies: 6
    • Views: 4,654
    04-05-16 08:04 pm Go to last post
  17. Trouble selling items

    So I haven't played in a year or two but currently I can't figure out how to sell anything. I get to the selection screen choose a resource but can't...

    Started by notyou, 03-10-16 05:28 pm
    • Replies: 3
    • Views: 4,589
    03-11-16 04:27 pm Go to last post
  18. Several quests that won't unlock

    I am level 29(edit: i am now 32) and some of my quests seem to be stuck. -System function: To reposition buildings quest-not only do I have a...

    Started by Vendox, 12-19-12 11:16 pm
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 12,679
    02-29-16 11:35 am Go to last post
  19. Can we go back to weekly scheduled maintenance?

    Surprise server maintenance shut-downs are very much not cool.

    Started by CoffeeCat, 01-29-16 06:40 pm
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 10,098
    02-02-16 10:06 am Go to last post
  20. Server Zone crashed on Zeus

    It says Please try later. Wasn't sure if I should report it.

    Started by scaree, 01-28-16 05:16 pm
    • Replies: 1
    • Views: 3,272
    01-29-16 08:53 am Go to last post

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