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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 889,941
    08-05-21 10:05 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 99,247
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 65,144
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 132,235
    03-02-14 08:19 pm Go to last post
  1. Exclamation File failed to load

    The client was unable to load a data file. Delete your browser cache and try again. Keep getting this error on multiple computers using...

    Started by ThisNameIsTaken, 02-16-14 01:05 pm
    2 Pages
    1 2
    • Replies: 11
    • Views: 28,904
    02-17-14 01:34 pm Go to last post
  2. Quest " The Kings monument"

    I did this quest. Bought gold ore from someone who was trading it for gold coins and it did not register that I completed it. The other part of the...

    Started by rodecker, 02-06-14 08:25 pm
    • Replies: 2
    • Views: 8,146
    02-17-14 01:30 pm Go to last post
  3. Zone Locked

    My zone got locked after i tried to place my vet on my island. this SUCKS!! please fix this ubisoft *background information. i had an ls i just...

    Started by CL_Greek_Spartan, 02-15-14 12:29 pm
    • Replies: 4
    • Views: 4,133
    02-17-14 01:27 pm Go to last post
  4. Cannot play the game due to Adobe Flash player issues

    This is an issue I have not encountered till today. I am on a PowerPC mac. The latest Adobe flashplayer version for my mac is There is...

    Started by TomasOlsen, 01-20-14 03:19 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 130,899
    02-08-14 01:05 pm Go to last post
  5. anyone else notice??

    if you live in the eastern time zone, your premium account runs out 3 hours before its ment too?? i have sent in 3 tickets regarding this and have...

    Started by jadedsoul, 01-21-14 02:48 pm
    • Replies: 8
    • Views: 10,766
    01-31-14 01:37 pm Go to last post
  6. $9.99 gem sale missing

    I always buy the $9.99 gem sale once per month. However, since the end of the Christmas Event, it has disappeared from the menu. During the MEGA GEM...

    Started by DeVonee, 01-23-14 02:00 pm
    • Replies: 2
    • Views: 18,317
    01-31-14 01:27 pm Go to last post
  7. Trading with New Players in guild or new friends

    The game is allowing us to use trade with new Guild members and new friends, but the trade does not show for the other player. I know there is a 24...

    Started by Shy_Lady, 01-14-14 11:17 am
    • Replies: 2
    • Views: 4,141
    01-26-14 10:55 am Go to last post
  8. Question Color Blindness shade coding for TSO

    Greetings Wasn't sure if I should post here or in general but here it is. I am red/green color blind which is the most common form of it. It...

    Started by Farindark, 01-16-14 08:06 pm
    • Replies: 1
    • Views: 41,230
    01-22-14 07:10 pm Go to last post
  9. Moved: My roads keep vanishing

    I don't think my island is all that big but the most recent roads I've built go away. They have missing sections over and over and in ways I could...

    Started by spliffsama, 01-21-14 07:33 am
    • Replies: -
    • Views: -
    01-20-14 04:48 pm Go to last post
  10. Lossing military units.

    I was getting ready to start an adventure. I assigned them and a few minutes later when I went to add a few more, they were gone. It also seems...

    Started by Saltybeing, 01-18-14 12:32 pm
    • Replies: 1
    • Views: 4,503
    01-20-14 04:09 pm Go to last post
  11. quests not completing.

    I have had quests for the last 2 days for me to "trade" with others, first it was water, today bread. I have traded and traded and it will not...

    Started by Lars67, 12-26-13 01:53 pm
    • Replies: 8
    • Views: 42,429
    01-19-14 05:25 pm Go to last post
  12. Chrome cutting off bottom of screen

    When I try to trade friends directly cut off the bottom of the pop up not allowing me to click the trade button, any fixes?

    Started by claus0322, 07-21-13 04:22 pm
    • Replies: 4
    • Views: 49,976
    01-17-14 04:40 pm Go to last post
  13. Camp under attack - no attack animation, camp still hostile

    Doing about 3+ adventures a day and this has happened a few times. Normal general blocking a camp: No attack animation, camp still intercepts...

    Started by Thewhitewalker, 01-16-14 07:14 pm
    • Replies: 1
    • Views: 11,068
    01-17-14 09:08 am Go to last post
  14. roads disappearing

    every time i log in some of my roads keep disappearing, and have to rebuild them. it happens every new collections quest. started since the xmas...

    Started by DirtySnowman, 01-15-14 05:53 pm
    • Replies: 5
    • Views: 13,639
    01-16-14 08:10 am Go to last post
  15. Gold Ore Vein shows on map, wont let me build mine

    I had built 1 gold ore mine, the building has disappeared but the guy is still working. You can see him occasionally. But the 2 Gold Ore Veins...

    Started by humveetech, 01-01-14 05:56 pm
    • Replies: 3
    • Views: 4,944
    01-15-14 08:02 pm Go to last post
  16. Manuscripts disappearing - ongoing issue previously reported

    Reported before. Bookbindery. Produces manuscript. I "collect" manuscript. FX takes place, little stars appear, manuscript "flies" up to...

    Started by Lawndart, 12-22-13 12:05 am
    • Replies: 4
    • Views: 5,885
    01-15-14 07:58 pm Go to last post
  17. Registered for European Veriosn

    When I first Registered yesterday, it gave me no option to use the USA version only. It only displayed a box saying this is European English version...

    Started by humveetech, 12-29-13 08:52 am
    • Replies: 2
    • Views: 23,281
    01-15-14 07:33 pm Go to last post
  18. Missing Military Units

    I'm missing almost 300 military units. I'm accounting for units being trained in the barracks. Where could they be? They were there yesterday...

    Started by Parapluie, 01-07-14 06:24 am
    • Replies: 4
    • Views: 12,498
    01-15-14 04:20 pm Go to last post
  19. I cant train troops

    Ive tryed several times and it just loads for a while then nothing. and i really need more troops for my adventure

    Started by Adamfire, 12-20-13 10:53 pm
    barracks, bug, train, troops
    • Replies: 7
    • Views: 15,469
    01-15-14 04:18 pm Go to last post
  20. Angry zone crash

    ok iv'e had 2 zone crashes in the same day go me. so now there is a spot on my island where i cant put any building or my zone will crash. in oct it...

    Started by jackrack500, 12-18-13 12:35 pm
    • Replies: 3
    • Views: 4,221
    01-14-14 02:21 pm Go to last post

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