Post bugs, look at known issues and solutions here!
Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...
If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...
Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...
Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...
i started my premium at 8:50PM LAST night EST time and here we are 6:13PM the following night and my premium ran out 6 minutes ago!?!?! WTF.....that...
Greetings fellow Settlers, In an effort to increase transparency and clarity, we'll be alerting players to some known issues and bugs that may...
After today's maintenance many problems I can see in the game, first the population is not increasing, its on 0, even I added some settlers, but its...
I got locked out of my island yesterday, and was locked out for 12 hours, during that 12 hours I ran my antivirus program and found 1 trojan, and...
:mad: I sent a ticket in. Since I got up this morning after maintenance I started getting Server zone crash: An Error was detected on this zone....
Can someone put a detailed explanation how to change the game password on my account. The support faq says the game profile has an option....and it...
9 days and have not heard anything about returning my 9 generals and 1525 troops that were on a DP ADV -- can i please get some help --- i cannot do...
I am experiencing some difficulties logging into my game. This is day three of the loading screen just sitting there and eventually going blank after...
ever since the mant thursday afternoon i have been locked out. sent tickets nothing idk whats going on many ppl r having the same prob bb come on...
I need help ! I had just started a Dark Priests Adv. and a message came up you were having problems with the Dark Priests Zone i checked it every...
I'm so upset right now! I worked many days, building up enough citizens and materials to finally have a full 200 soldiers to send into battle. I know...
one player gifted me an item from the merchant (event cathegory) for which I did not meet the lvl requirement; he was able to send me the gift, but I...
Hi devs..... i play TSO in many computers.... last time, i played on my friend's computer which has a higher resolution display, etc, etc.... and...
Access blocked Your access to the game has been blocked for the following reason: Your zone was automatically blocked. Please contact the...
I cannot currently change my password or email. Same for my ares account. Everytime I try - i get that it says the password does not match for my...
well (deep subject i know :-) ) so anyway i just used my card this morning and bought gems. I got the 3400 for ten bucks. just...
What happened to the $9.99 gem purchase - it is no longer showing up. I normally buy that one every month, but now ??? :mad:
It took six or seven freshes in order for me to get my island to full load this evening. My anti-virus is up to date and reports no problems. ...
I tried to refresh several times, maybe 12-14 times, but the game will not load. My Internet connection is fine.
The Inner Sanctum II (INSN2)has no current guild quest. A ticket was submitted days ago. Would someone please update us as to when this will be...
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