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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 387,458
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 47,078
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 43,446
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 80,431
    03-02-14 08:19 pm Go to last post
  1. Unable to load game through Steam

    I picked up Settlers through Steam a year ago and (almost) everything have worked fine. Since a patch two weeks ago I can no longer log in without...

    Started by Lakih, 11-19-16 08:25 pm
    • Replies: 0
    • Views: 47,363
    11-19-16 08:25 pm Go to last post
  2. File loading failed.

    I am trying to log in now, Wednesday at 8.30pm (Central Time) and in any browser I try I get stuck in the loading screen. It says "File loading...

    Started by Ozrak, 12-14-11 06:29 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 179,697
    09-19-16 05:53 am Go to last post
  3. connection problem

    i keep on having connection problem while my connection is perfectly fine. i played CS go, dota, and keep on checkin on my ping and its all fine. but...

    Started by Cunkz, 03-19-16 03:21 am
    • Replies: 6
    • Views: 40,351
    09-18-16 10:20 am Go to last post
  4. Question game offline - but how does uplay know?

    I was unable to logon for a couple of hours tonight. I got the usual and extremely frustrating 'refresh browser' message and eventually the 'uplay...

    Started by Sir_Glyxlpk, 06-30-16 11:38 pm
    • Replies: 1
    • Views: 17,514
    07-01-16 12:54 am Go to last post
  5. Size of windows

    I was playing the game and took a brief break (I fell asleep), leaving the game running. When I went back to the game all of the windows had...

    Started by KennethS, 06-17-16 03:41 pm
    • Replies: 1
    • Views: 19,742
    06-17-16 04:08 pm Go to last post
  6. ARES Chat Crashes: Post your logs (from news tab) here, please!

    We're trying to help BB get data to troubleshoot this. I had people mailing their crash logs to me, but I'm crashing often enough that it's just not...

    Started by Spikescopilot, 04-02-14 10:28 am
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 17,849
    04-15-16 04:11 pm Go to last post
  7. Blue fairylight

    HELP! The blue fairylight (I have 4 in my star menu) do not work. Can you fix that problem, please.

    Started by Avrid, 04-01-15 10:15 am
    • Replies: 6
    • Views: 24,636
    04-05-16 08:04 pm Go to last post
  8. Trouble selling items

    So I haven't played in a year or two but currently I can't figure out how to sell anything. I get to the selection screen choose a resource but can't...

    Started by notyou, 03-10-16 05:28 pm
    • Replies: 3
    • Views: 24,292
    03-11-16 04:27 pm Go to last post
  9. Several quests that won't unlock

    I am level 29(edit: i am now 32) and some of my quests seem to be stuck. -System function: To reposition buildings quest-not only do I have a...

    Started by Vendox, 12-19-12 11:16 pm
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 98,769
    02-29-16 11:35 am Go to last post
  10. Can we go back to weekly scheduled maintenance?

    Surprise server maintenance shut-downs are very much not cool.

    Started by CoffeeCat, 01-29-16 06:40 pm
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 27,098
    02-02-16 10:06 am Go to last post
  11. Server Zone crashed on Zeus

    It says Please try later. Wasn't sure if I should report it.

    Started by scaree, 01-28-16 05:16 pm
    • Replies: 1
    • Views: 8,739
    01-29-16 08:53 am Go to last post
  12. Problem with "The Hiding Place" Xmas quest

    My quest reads: "Complete 1 Resource Adventure(s)", so I did Tropical Sun, but the quest is still there? Pretty sure that's a resource adventure -...

    Started by zDrunkMonkey, 12-17-13 05:14 pm
    • Replies: 8
    • Views: 13,932
    12-25-15 04:47 am Go to last post
  13. Any suggestions for High DPI displays?

    Hi, I bought a new laptop with a high DPI display and trying to play the settlers online on it is pretty difficult since at the highest...

    Started by jeckar, 12-05-15 08:50 pm
    chrome, firefox, hig dpi, linx, usability
    • Replies: 2
    • Views: 8,131
    12-07-15 08:05 am Go to last post
  14. Ended completed Quests

    I just finished an adventure that should have completed both my daily quest and my Guild Quest. The messages are still in my inbox. I defeated the...

    Started by ddmod, 11-07-15 12:21 pm
    • Replies: 2
    • Views: 15,547
    11-08-15 06:32 am Go to last post
  15. Quest: Free the Home Zone (Once and for all) not finishing

    I have freed all sectors on my island 2 days ago and put a storehouse in every sector. The sub quest: Once and For All does not finish. It says: "...

    Started by Mari-Ariana, 11-04-15 02:16 am
    • Replies: 1
    • Views: 9,721
    11-04-15 10:24 am Go to last post
  16. Login issues

    Please can we have a means of submitting a help request ticket without being logged in? I am unable to log onto the game, and the usual cache...

    Started by W1lson, 10-12-15 11:53 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 46,200
    10-22-15 04:52 pm Go to last post
  17. Gem Starter Purchase

    I just started playing this game on Sunday. I went to make a gem purchase and there was a gem starter pack advertised for 3,900 Gems (or something...

    Started by WrongfulD, 10-14-15 09:53 am
    • Replies: 3
    • Views: 14,361
    10-14-15 10:11 am Go to last post
  18. Quest: The Trade

    As soon as I hit level 12 I went to the trade. I bought a stack of bows which completed the buy at least 10 of something. Now as for selling...

    Started by Vorylenus, 08-29-13 07:06 pm
    quest, the trade
    • Replies: 2
    • Views: 13,787
    10-12-15 09:01 am Go to last post
  19. Guild Quest Buffing not working

    I buff the correct number of friends with the correct buffs (5 sandwiches and 1 basket) and it never registers in my quest that I completed it. The...

    Started by MaidenMaria, 10-06-15 04:55 pm
    buffs, quests
    • Replies: 6
    • Views: 8,379
    10-07-15 09:36 am Go to last post
  20. Ghost whispers .. still

    I have been back to the game for a week after being gone for over 14 months. And several times when logging in, the whispers tab flashes, as though I...

    Started by Kinson001, 06-27-15 09:38 pm
    • Replies: 5
    • Views: 9,583
    10-01-15 08:11 am Go to last post

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