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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 244,759
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 32,051
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 30,056
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 56,637
    03-02-14 08:19 pm Go to last post
  1. ARES Chat Crashes: Post your logs (from news tab) here, please!

    We're trying to help BB get data to troubleshoot this. I had people mailing their crash logs to me, but I'm crashing often enough that it's just not...

    Started by Spikescopilot, 04-02-14 10:28 am
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 15,991
    04-15-16 04:11 pm Go to last post
  2. Blue fairylight

    HELP! The blue fairylight (I have 4 in my star menu) do not work. Can you fix that problem, please.

    Started by Avrid, 04-01-15 10:15 am
    • Replies: 6
    • Views: 16,826
    04-05-16 08:04 pm Go to last post
  3. Trouble selling items

    So I haven't played in a year or two but currently I can't figure out how to sell anything. I get to the selection screen choose a resource but can't...

    Started by notyou, 03-10-16 05:28 pm
    • Replies: 3
    • Views: 17,645
    03-11-16 04:27 pm Go to last post
  4. Several quests that won't unlock

    I am level 29(edit: i am now 32) and some of my quests seem to be stuck. -System function: To reposition buildings quest-not only do I have a...

    Started by Vendox, 12-19-12 11:16 pm
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 65,092
    02-29-16 11:35 am Go to last post
  5. Can we go back to weekly scheduled maintenance?

    Surprise server maintenance shut-downs are very much not cool.

    Started by CoffeeCat, 01-29-16 06:40 pm
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 21,582
    02-02-16 10:06 am Go to last post
  6. Server Zone crashed on Zeus

    It says Please try later. Wasn't sure if I should report it.

    Started by scaree, 01-28-16 05:16 pm
    • Replies: 1
    • Views: 6,763
    01-29-16 08:53 am Go to last post
  7. Problem with "The Hiding Place" Xmas quest

    My quest reads: "Complete 1 Resource Adventure(s)", so I did Tropical Sun, but the quest is still there? Pretty sure that's a resource adventure -...

    Started by zDrunkMonkey, 12-17-13 05:14 pm
    • Replies: 8
    • Views: 10,380
    12-25-15 04:47 am Go to last post
  8. Any suggestions for High DPI displays?

    Hi, I bought a new laptop with a high DPI display and trying to play the settlers online on it is pretty difficult since at the highest...

    Started by jeckar, 12-05-15 08:50 pm
    chrome, firefox, hig dpi, linx, usability
    • Replies: 2
    • Views: 6,732
    12-07-15 08:05 am Go to last post
  9. Ended completed Quests

    I just finished an adventure that should have completed both my daily quest and my Guild Quest. The messages are still in my inbox. I defeated the...

    Started by ddmod, 11-07-15 12:21 pm
    • Replies: 2
    • Views: 10,915
    11-08-15 06:32 am Go to last post
  10. Quest: Free the Home Zone (Once and for all) not finishing

    I have freed all sectors on my island 2 days ago and put a storehouse in every sector. The sub quest: Once and For All does not finish. It says: "...

    Started by Mari-Ariana, 11-04-15 02:16 am
    • Replies: 1
    • Views: 7,646
    11-04-15 10:24 am Go to last post
  11. Login issues

    Please can we have a means of submitting a help request ticket without being logged in? I am unable to log onto the game, and the usual cache...

    Started by W1lson, 10-12-15 11:53 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 33,261
    10-22-15 04:52 pm Go to last post
  12. Gem Starter Purchase

    I just started playing this game on Sunday. I went to make a gem purchase and there was a gem starter pack advertised for 3,900 Gems (or something...

    Started by WrongfulD, 10-14-15 09:53 am
    • Replies: 3
    • Views: 10,408
    10-14-15 10:11 am Go to last post
  13. Quest: The Trade

    As soon as I hit level 12 I went to the trade. I bought a stack of bows which completed the buy at least 10 of something. Now as for selling...

    Started by Vorylenus, 08-29-13 07:06 pm
    quest, the trade
    • Replies: 2
    • Views: 10,201
    10-12-15 09:01 am Go to last post
  14. Guild Quest Buffing not working

    I buff the correct number of friends with the correct buffs (5 sandwiches and 1 basket) and it never registers in my quest that I completed it. The...

    Started by MaidenMaria, 10-06-15 04:55 pm
    buffs, quests
    • Replies: 6
    • Views: 6,189
    10-07-15 09:36 am Go to last post
  15. Ghost whispers .. still

    I have been back to the game for a week after being gone for over 14 months. And several times when logging in, the whispers tab flashes, as though I...

    Started by Kinson001, 06-27-15 09:38 pm
    • Replies: 5
    • Views: 6,908
    10-01-15 08:11 am Go to last post
  16. Game/Website doesn't remember who I am

    Ever since the U-Play merger the game and website will not remember who I am. This means I have to log in every time I come to the website. This gets...

    Started by Sithas, 09-20-11 05:41 pm
    4 Pages
    1 2 3 ... 4
    • Replies: 34
    • Views: 30,662
    08-26-15 05:32 am Go to last post
  17. Expedition maps init error

    I don't know if this has been brought up, but sometimes after I beat an expedition map and go to build defenses, I get an error that causes me to...

    Started by Koshko, 08-16-15 12:14 pm
    • Replies: 1
    • Views: 1,907
    08-17-15 06:13 am Go to last post
  18. Game Freeze On Right Click

    Hi, since yesterday 8/7/2015 I have been experiencing game freezes everytime I accidentally hit the right click on my laptop in the game, the only...

    Started by cheesebiscuit, 08-07-15 10:17 am
    bug, freeze, refresh, right click, rroblem
    • Replies: 2
    • Views: 12,052
    08-09-15 08:12 pm Go to last post
  19. New Microsoft wireless mouse wheel won't zoom in/out

    My old Logitech mouse packed it in so I replaced it with a Microsoft 4000 wireless mouse. Since then, I am unable to zoom in/or out with the mouse...

    Started by Dizneyguy, 06-27-15 08:49 am
    • Replies: 2
    • Views: 6,903
    06-27-15 02:54 pm Go to last post
  20. NPAPI Plugins

    From the Maint log: Chrome offered a link to "NPAPI plugins don't work on Chrome version 42 and higher": ...

    Started by Thambetochen, 06-08-15 08:05 am
    • Replies: 8
    • Views: 7,391
    06-12-15 07:45 am Go to last post

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