Post bugs, look at known issues and solutions here!
Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...
Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...
Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...
If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...
I just installed the standalone client. After I start the client & hit the "Play Now" button, what I get is this: That's the icon for VLC...
when you queue a building, it takes the license immediately, but if you try to queue a second building with only one remaining license (after the one...
The new Improved Silo cannot possibly keep up with three farms of the same level, for a simple mathematical reason. It produces in 1/3 the time of a...
This is the 3rd time this has happened in a row and the second time I have reported it. I currently have a Guild Quest that requires me to pay 230...
Not sure what the issue is or why I can log into the forums but not the game, anyways, when I try to log in to the game a drop down pop up says "we...
Please can we have a means of submitting a help request ticket without being logged in? I am unable to log onto the game, and the usual cache...
I have been trying to play now for about 30 mins. Almost every time i chat, the game freezes on me! i have tried 2 different browsers, cleared cache,...
I brought 4,800 gems on 10/03/2012. How do I recover the gems that I lost? Who do I need to contact to get the gems back that was loss during the...
As soon as I hit level 12 I went to the trade. I bought a stack of bows which completed the buy at least 10 of something. Now as for selling...
I got this message yesterday and was blocked from entering the game all day, which caused me withdrawal and great sorrow. Today, I attempted to log...
earlier I received the message, An error was detected in this zone, please try again later. well its later, and i keep receiving it. I tried...
People in my guild are talking about a free basket we were supposed to get for the holidays. I never recieved an email as they say to get this. Any...
Ive sent in several tickets into support and at one time we use to get this blow off letter that doesn't say anything but what we sent into you and...
So apparently I'm not the only one with issues logging in, but everyone else seems to be referring to the actual game client. I literaly can't log...
I have met the requirement of the daily quest "new land", but the "claim reward" button doesn't show. I have sent resources to my friends back and...
When I open the quest window, it keeps going to one of the main multi-stage quests, that I have completed all I can until I get to the next level. ...
Hello, I have sent 3 explorers out 3 times ( 6 days ), finally one returned with 30 granite, and it still has not marked the task as fulfilled. I...
This one showed up ages ago, and wants me to make 50 iron swords. I'm making them constantly, but it never seems to notice. Anyone have insight...
After trying and failing on two "waiting quests" I came here and realized from a few other threads I was one of many one who didn't understand. I...
I am level 29(edit: i am now 32) and some of my quests seem to be stuck. -System function: To reposition buildings quest-not only do I have a...
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