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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 96,617
    03-06-14 02:50 pm Go to last post
  2. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 164,968
    03-02-14 08:19 pm Go to last post
  3. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 143,739
    03-06-14 05:49 pm Go to last post
  4. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    9 Pages
    1 2 3 ... 9
    • Replies: 80
    • Views: 1,161,376
    06-17-23 04:43 am Go to last post
  1. Bug with Daily Quest, Can't finish it!

    I have met the requirement of the daily quest "new land", but the "claim reward" button doesn't show. I have sent resources to my friends back and...

    Started by Victoria_2013, 12-11-13 11:50 pm
    • Replies: 1
    • Views: 5,175
    12-12-13 08:25 pm Go to last post
  2. More login issues apparently

    So apparently I'm not the only one with issues logging in, but everyone else seems to be referring to the actual game client. I literaly can't log...

    Started by VKNP, 12-18-11 05:15 pm
    login
    • Replies: 6
    • Views: 6,438
    12-26-11 09:57 am Go to last post
  3. Angry Missing resourses,baskets,pasta and missing tech dept

    Ive sent in several tickets into support and at one time we use to get this blow off letter that doesn't say anything but what we sent into you and...

    Started by Vladimeru, 05-23-13 05:23 am
    • Replies: 3
    • Views: 4,552
    05-24-13 08:30 am Go to last post
  4. Free basket??

    People in my guild are talking about a free basket we were supposed to get for the holidays. I never recieved an email as they say to get this. Any...

    Started by Vladimora, 11-26-11 07:17 am
    2 Pages
    1 2
    • Replies: 12
    • Views: 16,366
    12-04-11 11:13 pm Go to last post
  5. Unhappy An error was detected on this zone.

    I got this message yesterday and was blocked from entering the game all day, which caused me withdrawal and great sorrow. Today, I attempted to log...

    Started by Vlad_the_Dracul, 12-19-12 07:02 am
    • Replies: 3
    • Views: 3,418
    01-06-13 03:45 pm Go to last post
  6. Exclamation An error was detected in this zone - message

    earlier I received the message, An error was detected in this zone, please try again later. well its later, and i keep receiving it. I tried...

    Started by Vlad_the_Dracul, 01-25-13 05:21 pm
    • Replies: 2
    • Views: 5,455
    01-26-13 02:47 am Go to last post
  7. Quest: The Trade

    As soon as I hit level 12 I went to the trade. I bought a stack of bows which completed the buy at least 10 of something. Now as for selling...

    Started by Vorylenus, 08-29-13 07:06 pm
    quest, the trade
    • Replies: 2
    • Views: 26,890
    10-12-15 09:01 am Go to last post
  8. GEMS gone from roll back!

    I brought 4,800 gems on 10/03/2012. How do I recover the gems that I lost? Who do I need to contact to get the gems back that was loss during the...

    Started by W00ku, 10-06-12 01:44 pm
    2 Pages
    1 2
    • Replies: 12
    • Views: 5,481
    10-18-12 05:16 am Go to last post
  9. Game keeps freezing

    I have been trying to play now for about 30 mins. Almost every time i chat, the game freezes on me! i have tried 2 different browsers, cleared cache,...

    Started by w192, 12-03-12 05:05 am
    • Replies: 1
    • Views: 7,198
    12-03-12 02:11 pm Go to last post
  10. Login issues

    Please can we have a means of submitting a help request ticket without being logged in? I am unable to log onto the game, and the usual cache...

    Started by W1lson, 10-12-15 11:53 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 89,253
    10-22-15 04:52 pm Go to last post
  11. Can't Log In

    Not sure what the issue is or why I can log into the forums but not the game, anyways, when I try to log in to the game a drop down pop up says "we...

    Started by Wallstreet, 12-13-11 05:16 am
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 16,785
    12-14-11 10:39 pm Go to last post
  12. GQ not allowing me to finish

    This is the 3rd time this has happened in a row and the second time I have reported it. I currently have a Guild Quest that requires me to pay 230...

    Started by WarBound1984, 09-19-13 09:46 pm
    • Replies: 2
    • Views: 3,241
    09-20-13 07:16 am Go to last post
  13. Improved silo can't keep up with 3 farms

    The new Improved Silo cannot possibly keep up with three farms of the same level, for a simple mathematical reason. It produces in 1/3 the time of a...

    Started by Waybald, 03-28-14 04:53 am
    • Replies: 2
    • Views: 33,035
    03-30-14 05:09 am Go to last post
  14. Issue Regarding Buliding Liscenses

    when you queue a building, it takes the license immediately, but if you try to queue a second building with only one remaining license (after the one...

    Started by Wence, 02-11-12 05:30 pm
    • Replies: 1
    • Views: 11,561
    02-11-12 06:32 pm Go to last post
  15. Problem Starting Standalone Client

    I just installed the standalone client. After I start the client & hit the "Play Now" button, what I get is this: That's the icon for VLC...

    Started by Wet_Jimmy, 10-22-17 09:16 pm
    • Replies: 0
    • Views: 17,183
    10-22-17 09:16 pm Go to last post
  16. Unknown maintance

    I have been locked out for about 4 hours now. I was running an adventure and got a shut down notice due to maintainance. Nothing here about said...

    Started by Whatsupagain, 07-10-23 03:38 pm
    • Replies: 5
    • Views: 3,716
    07-13-23 12:40 am Go to last post
  17. major errors loading when updates are done

    loca/styles/defa.swf comes in a popup box on the load screen that currently shows santa. every single time an update is done this happens. ...

    Started by where_am_i, 12-17-16 10:44 am
    • Replies: 1
    • Views: 27,347
    02-01-17 05:49 pm Go to last post
  18. Can't rebuild the Trade Office

    At lv 36, I accidentally deleted my trade office while I tried to move it. Then I refreshed the game and found the trade office button valid again...

    Started by WhiteAngelYY, 06-24-13 07:51 am
    • Replies: 0
    • Views: 2,448
    06-24-13 07:51 am Go to last post
  19. Well problems

    i built a well next to an upgraded one and the upgraded one doesnt get any smaller. and the newly built one goes 3x as fast. Im thinking for some...

    Started by why510, 08-12-11 12:17 pm
    • Replies: 1
    • Views: 6,113
    08-14-11 05:23 pm Go to last post
  20. Settler in building problem

    I have upgraded buildings while i have no settlers to work in them and after upgrading them it says there arent any settlers working on it even if...

    Started by why510, 08-12-11 03:23 pm
    • Replies: 0
    • Views: 5,069
    08-12-11 03:23 pm Go to last post

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