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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 970,457
    08-05-21 10:05 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 107,201
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 71,911
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 141,186
    03-02-14 08:19 pm Go to last post
  1. can't get into game this morning

    tried two different browsers and multiple times - just get the hammer guys when it loads ok nvm you must have been doing something on the servers...

    Started by Narasn, 07-02-22 03:21 am
    2 Pages
    1 2
    • Replies: 19
    • Views: 2,582
    12-04-22 05:00 pm Go to last post
  2. Can't finish Arctic Explosion??

    Last Wednesday I had a problem with Arctic Explosion, there was a collect that would NOT let me close it out. As a result, I could not END the...

    Started by Lowgunn1, 10-31-22 07:57 am
    • Replies: 2
    • Views: 248
    11-01-22 08:43 am Go to last post
  3. Angry Mountain Labyrinth - fog issue

    Ok there seem to be some random problems while running <Mountain Labyrinth> I have ran two of the adventure without problems. But on the 3th...

    Started by bashing, 09-19-22 10:08 am
    • Replies: 5
    • Views: 292
    09-22-22 06:10 am Go to last post
  4. Angry Sugar Rush is not working correctly

    The buff description: Before applying the buff: After applying the buff:

    Started by Ultim, 05-04-22 01:39 am
    sugar rush
    • Replies: 3
    • Views: 1,168
    05-05-22 02:42 am Go to last post
  5. Connectons Error while in the adventure Island.

    Why we always have connections Error while the generals attack in the adventure Island ? We have to refresh the browser all the times when...

    Started by Ezrea, 04-27-22 07:24 am
    • Replies: 1
    • Views: 653
    04-28-22 01:03 am Go to last post
  6. Unhappy Black Knights Connection Error

    I have run Black Knights four times in the last week and every time, during an attack, there has been a connection error. One of those times I lost...

    Started by Borkin, 04-13-22 07:13 am
    black knights, connection failed
    • Replies: 0
    • Views: 548
    04-13-22 07:13 am Go to last post
  7. Forgot Password Log in

    Hello, My wife didn't log in into her game for severals months and now she forgot her password log in to the game. What should we do to reset or get...

    Started by Zaretheus, 03-23-22 07:31 am
    • Replies: 2
    • Views: 659
    03-24-22 05:39 am Go to last post
  8. general error has pops up

    was buffing friend and general error popped up kicking me to home page. i tried to submit a ticket and got the same message. every time i log into...

    Started by jackrk, 03-02-22 10:33 pm
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,942
    03-14-22 02:00 am Go to last post
  9. Cannot log in after 9 Feb update: Connection Failed

    I cannot log in anymore after the 9 Feb update. I get the famous "Connection Failed" error. I've tried restating, clearing cache, try another...

    Started by Otuwek, 02-09-22 12:21 pm
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 3,610
    02-19-22 04:18 am Go to last post
  10. 500 Error from New York, USA

    There seems to be an outage causing a block of my access to thesettlersonline.net websites and the game itself. I can access everything through my...

    Started by BugZapper, 02-06-22 07:47 am
    • Replies: 5
    • Views: 1,308
    02-07-22 02:08 am Go to last post
  11. I think it is about time you told us

    whether you actually intend on fixing the general behavior in adventures. I really am not interested in doing another event where the majority of...

    Started by Narasn, 12-26-21 02:51 am
    • Replies: 3
    • Views: 1,334
    12-27-21 06:42 am Go to last post
  12. Mass Mail disappearing

    I usually use the mass mail feature to collect mail it normally works fine. This am however it ate 81 mails. 80 explorer mails and 1 guild quest...

    Started by LadyRaven, 12-24-21 05:48 am
    • Replies: 0
    • Views: 719
    12-24-21 05:48 am Go to last post
  13. Humble Explorers Reward Problem

    I usually use mass collections so I don't know how long this may have been going on but this morning I happen to look at their returns individually...

    Started by Count_Rupert, 12-23-21 05:10 am
    • Replies: 2
    • Views: 745
    12-23-21 01:58 pm Go to last post
  14. Can't log in after 14Dec update

    I keep getting the message "Last server call failed" while trying to load the game. I haven't tried the standalone client version to see if that...

    Started by Droidhak, 12-14-21 11:29 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,462
    12-17-21 04:53 am Go to last post
  15. Frustrating Adventure Play

    Since the release of the Unity version of The Settlers Online I have repeatedly found it difficult to play any adventure. Problems I repeatedly...

    Started by Cedric-of-Wales, 11-11-21 01:18 pm
    aventure play
    • Replies: 7
    • Views: 2,213
    11-16-21 11:47 am Go to last post
  16. Game Issues

    Economy overview is not working....just brings up a blank window Harbor still not working, as soon as you click on it game instantly freezes up ...

    Started by SlinkyBird, 10-21-21 06:35 am
    • Replies: 0
    • Views: 840
    10-21-21 06:35 am Go to last post
  17. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 10-06-21 02:33 am
    • Replies: 0
    • Views: 1,121
    10-06-21 02:33 am Go to last post
  18. Angry Storm Recovery - Reconstruction (building created do not seem to count)

    You can clearly see I did build 2 Tavern but the Reconstruction quest stay to 0 :mad::mad: https://pasteboard.co/4DNFpue3HQHC.png...

    Started by bashing, 10-04-21 10:05 am
    • Replies: 0
    • Views: 1,193
    10-04-21 10:05 am Go to last post
  19. game won't load

    after clicking on blue play now the progress bar shows up but no progress

    Started by FlatShoeLance, 09-29-21 04:20 am
    • Replies: 2
    • Views: 1,094
    10-01-21 03:30 am Go to last post
  20. Chummy Geos -- no chocolates

    Chummy geos not bringing back chocolate buffs on granite searches. I can't recall if this was happening prior to the event, but at some point during...

    Started by ShuttlePilot, 09-22-21 05:30 am
    • Replies: 4
    • Views: 1,207
    09-30-21 06:10 am Go to last post

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