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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 869,251
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 95,654
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 62,802
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 129,457
    03-02-14 08:19 pm Go to last post
  1. Could you please make it even more difficult for us to log in and play?

    I was quite happily playing yesterday when I logged out and since then I cannot get back in. I have tried everything in all of your so-called...

    Started by CitySlickerSA, 02-21-21 08:06 pm
    • Replies: 2
    • Views: 1,624
    04-27-21 10:00 am Go to last post
  2. This is ridiculous

    And from the last email I received trying to resolve the "Client can not be updated" issue for the last month: So, now I have to wait TWO MORE...

    Started by Roxannabell, 03-19-21 12:35 pm
    • Replies: 2
    • Views: 714
    04-22-21 10:29 am Go to last post
  3. Guild market, guild quest, excelsior, trade glitch...

    When will they be fixing all the issues with trade (invisible trades), excelsior (not showing rewards, freezing), guild market (not changing,...

    Started by AlliNel, 02-26-21 04:14 am
    • Replies: 1
    • Views: 709
    02-26-21 06:25 am Go to last post
  4. forced update

    there's an old adage.. If it Ain't broke don't fix it. first you forced me off my mac insisted i could only play on windows cause flash.. was...

    Started by Ciara_Belle, 02-23-21 04:02 am
    • Replies: 1
    • Views: 913
    02-25-21 05:44 am Go to last post
  5. Constant screen "freezes" are annoying!

    Since the beginning of this event we are experiencing intermittent screen freezes every few minutes for a few seconds at a time. Do you have any idea...

    Started by CitySlickerSA, 02-04-21 11:48 pm
    • Replies: 0
    • Views: 786
    02-04-21 11:48 pm Go to last post
  6. event start - new client

    why did some people's event take 7 minutes to come up this morning and others had it happen right on the hour? I ended up having to relog so didn't...

    Started by Narasn, 02-01-21 03:23 am
    • Replies: 0
    • Views: 812
    02-01-21 03:23 am Go to last post
  7. Log in - is it broken?

    Logged in earlier today, 2nd attempt - about normal. Just tried 15 attempts, no success . Is the log in server down??

    Started by Kanesh, 01-25-21 05:08 am
    5 Pages
    1 2 3 ... 5
    • Replies: 44
    • Views: 6,435
    01-31-21 11:25 am Go to last post
  8. Steam Migration?

    Hi there, there are tons of people on the steam forums reporting they cannot get into the game anymore (I'm also one of them). Many have contacted...

    Started by techie217, 12-19-20 08:16 am
    • Replies: 2
    • Views: 1,855
    12-23-20 04:37 am Go to last post
  9. Tiny Chat Window and Text

    Since the game change, my chat window and text are very small. Several others have the same issue, and yet some do not. Is there a way to make the...

    Started by AlliNel, 12-18-20 05:48 am
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,707
    12-22-20 09:30 pm Go to last post
  10. Game not loading .. Ares Server

    Game not loading .. Ares Server Is everyone have same issue ?

    Started by srinivas4uall, 06-18-19 04:01 pm
    • Replies: 6
    • Views: 34,160
    12-18-20 03:16 pm Go to last post
  11. Ghost Lanterns

    I just got my first set of gifts for my ghost lanterns after the fix. Now it's giving too few gifts. I have 6 ghost lanterns. I received two of...

    Started by Count_Rupert, 12-13-20 09:16 am
    • Replies: 3
    • Views: 1,524
    12-14-20 04:19 am Go to last post
  12. Game won't load in any browser

    Don't see any scheduled down time, but my game will not load this morning. It stops on the graphical loading screen at about 10%. Cleared cache,...

    Started by Jigsaw, 08-20-11 02:36 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 68,281
    11-09-20 06:55 pm Go to last post
  13. prestigious friend buff - no alert or email on drop

    someone dropped a pfb on me this morning. the game did not alert me - nor did it send an email that I received it. I just noticed when I went to...

    Started by Ciara_Belle, 07-22-20 04:20 am
    • Replies: 5
    • Views: 5,180
    09-16-20 04:02 am Go to last post
  14. game not loading

    si, I never know where Im suppose to post these . Game isnt loading . I can sign in , allow flash , game starts to load and the hammer man comes out...

    Started by Shellilala, 07-07-20 06:49 pm
    • Replies: 2
    • Views: 3,186
    07-09-20 09:38 am Go to last post
  15. Support Form Doesn't Work

    When you try to send a support request you get an error message saying you need to put in a valid email address, and yet there is no place to put...

    Started by AlliNel, 04-14-20 04:19 pm
    • Replies: 4
    • Views: 6,060
    05-26-20 03:44 am Go to last post
  16. Log In Issues

    I have been unable to log in to the game since the Co-op event started. Is there a reason and does anyone else have any issues?Log I have tried 2...

    Started by BouncyTigger, 05-22-20 03:45 pm
    log, technical issues
    • Replies: 0
    • Views: 3,638
    05-22-20 03:45 pm Go to last post
  17. Mcc fix

    : im doing ppl of the mntn. mcc4 and it seems ok. the debuffs that didnt register in ur are working in ppl of the mnt. Seems that ur doesnt...

    Started by focusdonhim, 05-17-20 06:55 am
    • Replies: 0
    • Views: 3,291
    05-17-20 06:55 am Go to last post
  18. Game White Screens

    Game is still not playable, realized I just don't care anymore as it will be dead by 2021.

    Started by Lunesse, 05-13-20 10:09 am
    • Replies: 0
    • Views: 3,308
    05-13-20 10:09 am Go to last post
  19. Game Problem

    The Fairy Dust buff no longer works since the update. The contact form is also not functioning properly and does not provide a spot for email address...

    Started by SlinkyBird, 04-26-20 07:01 am
    • Replies: 4
    • Views: 5,064
    04-27-20 07:14 am Go to last post
  20. Magic Lamp and Camel Stable should not be 2 x 2

    The Magic Lamp and Camel Stable need to be coded as decos and not as 2x2 buildings. They are strictly small decos, they are the same size as a...

    Started by ShuttlePilot, 04-08-20 07:18 pm
    • Replies: 3
    • Views: 7,884
    04-12-20 07:36 pm Go to last post

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