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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    9 Pages
    1 2 3 ... 9
    • Replies: 80
    • Views: 1,249,609
    06-17-23 04:43 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 161,892
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 103,926
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 176,986
    03-02-14 08:19 pm Go to last post
  1. Cannot start game after March 13 update

    Gets to about 90% on the loading screen and just sits. 8:26AM on March 13. Home screen says maintenance ended about an hour and a half ago.

    Started by Eriond, 03-13-24 04:27 am
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 4,290
    03-29-24 12:09 pm Go to last post
  2. game server down again!

    Cannot load game. Connection lost message recurs.

    Started by scaree, 03-01-24 08:58 am
    • Replies: 2
    • Views: 709
    03-01-24 04:38 pm Go to last post
  3. Starfall Event

    Does it seem normal to you that on the same mission on one server you can also do buffs on others, right? On the Romanian server the menu is ok but...

    Started by bomwite, 01-29-24 07:40 am
    • Replies: 7
    • Views: 1,778
    02-15-24 11:05 pm Go to last post
  4. Valentine Event -- Open Event Window Quest not completing

    When: 12 Feb 2024 Browser: Chrome with all updates OS: Win11 with all updates Clicked the Event Window several times. Quest would not complete....

    Started by ShuttlePilot, 02-12-24 08:19 am
    • Replies: 2
    • Views: 1,849
    02-12-24 08:47 am Go to last post
  5. Christmas Bakery does not buff Arctic Titanium mine

    I could not find this posted anywhere. Is this a known issue? I got the Arctic to replace my Industrial that burned out during extended...

    Started by scaree, 01-31-24 02:42 pm
    • Replies: 0
    • Views: 1,143
    01-31-24 02:42 pm Go to last post
  6. Exclamation Chat is out

    Its 1300 EST. No chat for anybody in my guild and no green lights showing except mine. Email is working Just saying in case you were not aware

    Started by Lady_Kizmiaz, 01-30-24 10:08 am
    • Replies: 6
    • Views: 1,124
    01-31-24 02:13 am Go to last post
  7. "An error has been detected on this zone. Please try again later"

    I got kicked and cannot get back in. It says "An error has been detected on this zone. Please try again later" over and over. Tried clearing...

    Started by Jondaur, 01-26-24 11:28 pm
    • Replies: 5
    • Views: 9,735
    01-29-24 10:52 pm Go to last post
  8. Unhappy Guild member unable to chat for months

    I talked with him via in-game mail since the very 1st day I played on Ares. That was 3~4 months ago? It would be awesome if we could chat with him in...

    Started by Fanastan, 10-28-23 01:17 pm
    chat, chat fail
    • Replies: 2
    • Views: 2,916
    11-03-23 07:19 am Go to last post
  9. unable to log in!

    Dear my fellow settlers online players, I was doing a shaman adventure for event. I was at work and minimized while i was releasing a vehicle....

    Started by Doom072571, 08-28-23 09:09 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 109,374
    09-27-23 03:29 am Go to last post
  10. w01g01.thesettlersonline.net

    While setting up an attack in Witch of the Swamp, my virus checker blocked the connection to w01g01.thesettlersonline.net. The only other post...

    Started by Borkin, 08-03-23 10:56 am
    • Replies: 0
    • Views: 10,890
    08-03-23 10:56 am Go to last post
  11. Merchant broken

    My merchant looks like this today

    Started by gnharrold01, 07-21-23 07:03 pm
    • Replies: 1
    • Views: 1,801
    07-24-23 12:27 am Go to last post
  12. No Chat server

    I was just able to log in to game approximately 30 mins ago. The chat server is not functioning at this time. Have not tried to log out and log...

    Started by Lady_Kizmiaz, 07-19-23 06:20 am
    • Replies: 2
    • Views: 1,721
    07-20-23 09:09 am Go to last post
  13. Ubisoft login spam

    In the last 2-3 days I get the Ubisoft login screen every time I start settlers. Why the change?? There is no "remember me" option.

    Started by Kanesh, 04-13-23 03:56 pm
    2 Pages
    1 2
    • Replies: 15
    • Views: 9,721
    07-20-23 02:45 am Go to last post
  14. Unknown maintance

    I have been locked out for about 4 hours now. I was running an adventure and got a shut down notice due to maintainance. Nothing here about said...

    Started by Whatsupagain, 07-10-23 03:38 pm
    • Replies: 5
    • Views: 6,113
    07-13-23 12:40 am Go to last post
  15. Thumbs down Can't log in. Game freezes at logo screen.

    The game loads at about 90% then just sits there. Was fine until two days ago. Tech sent a link with a possible fix but it's not accurate. Tried...

    Started by Lord_Kor, 06-16-23 04:58 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 19,462
    07-10-23 04:59 am Go to last post
  16. Easter Egg Tree - Not Working As Stated

    The Easter Egg Tree is not working as stated in the description -- "Only affects explorers first sent while the buff is active, and includes those...

    Started by Kitanium, 06-20-23 08:54 am
    • Replies: 3
    • Views: 40,152
    06-21-23 02:26 am Go to last post
  17. Market lockups?

    I noticed a few times when I switch between the buy tab and the sell tab that the game goes unresponsive. Could there be some issue when selling a...

    Started by jeckar, 06-20-23 02:44 pm
    • Replies: 0
    • Views: 1,747
    06-20-23 02:44 pm Go to last post
  18. cant log in.

    the site locks up right at the BB logo it loads as normal up until the EndOfStreamException. i deleted cache etc waiting about 10 minutes seems...

    Started by binderberger, 05-21-23 07:56 pm
    2 Pages
    1 2
    • Replies: 17
    • Views: 10,969
    06-19-23 10:06 pm Go to last post
  19. Loot from adventures no longer scrollable

    Attached a screenshot but the loot is no longer scrollable. You cant see all the loot you get from adventures. This is on Chrome

    Started by gnharrold01, 05-12-23 04:51 pm
    • Replies: 1
    • Views: 3,851
    05-15-23 12:13 am Go to last post
  20. message about hardware acceleration being turned off

    no matter what position I switch this to, I keep getting message when loading the game that my hardware acceleration is turned off. I really can't...

    Started by Narasn, 03-23-23 05:49 pm
    • Replies: 0
    • Views: 7,212
    03-23-23 05:49 pm Go to last post

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