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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 323,438
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 41,443
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 38,143
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 71,113
    03-02-14 08:19 pm Go to last post
  1. Foreign Ship disappearing

    This latest update has made it so the foreign ship quests for the weekly challenge has disappeared completely from my island. I hadn't finish making...

    Started by projekt3000, 10-15-19 04:45 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 222
    10-17-19 04:08 pm Go to last post
  2. Chrome Phasing out Adobe Flash

    How is Ubisoft addressing the Chrome phase out of adobe flash player? Will you be changing to a different platform or will users have to use a...

    Started by Kavos, 08-24-19 07:22 am
    • Replies: 4
    • Views: 1,548
    09-07-19 04:30 am Go to last post
  3. Gold-Hearted Skill

    Hi I think I have a problem with my geologists using the gold-hearted skill. I can see it usually adds 100 gold units to a gold mine when it...

    Started by Moebus, 08-30-19 02:23 am
    • Replies: 0
    • Views: 974
    08-30-19 02:23 am Go to last post
  4. Game not loading .. Ares Server

    Game not loading .. Ares Server Is everyone have same issue ?

    Started by srinivas4uall, 06-18-19 04:01 pm
    • Replies: 4
    • Views: 6,117
    08-09-19 02:22 am Go to last post
  5. 11 marble deposits


    Started by Kanesh, 07-08-19 05:27 pm
    • Replies: 0
    • Views: 7,063
    07-08-19 05:27 pm Go to last post
  6. Prolonged Log-In Times

    Prolonged Log-In Times 1. Date and time - when exactly did the problem occur and how long did it take to load the game? It has been a...

    Started by NoEyedDeer, 04-20-19 11:05 pm
    • Replies: 4
    • Views: 6,297
    06-18-19 09:39 am Go to last post
  7. Cant complete "Extracting Saltpeter"

    I have satisfied all 4 requirements (at the same time) for Extracting Saltpeter quest. All 4 have green checkmarks and all, but there is no green...

    Started by Jondaur, 04-14-19 05:58 pm
    • Replies: 2
    • Views: 6,094
    04-15-19 02:37 am Go to last post
  8. Material use when storehouse is full

    When my storehouse if full (say bronze swords as an example), the system still sees the materials to make that item as being used. For bronze...

    Started by Kanesh, 03-09-19 12:01 pm
    • Replies: 1
    • Views: 6,135
    03-19-19 01:17 am Go to last post
  9. game in maintenance mode?

    no announcement etc.. it will let me log in but play reverts to maint screen... this forum had a database error on it for 30 min also.. what is eta...

    Started by Ciara_Belle, 01-27-19 05:08 am
    8 Pages
    1 2 3 ... 8
    • Replies: 73
    • Views: 39,951
    03-02-19 07:04 pm Go to last post
  10. No Weekly Challenge now for 2nd week

    Level 58 so not sure what's going on...

    Started by Daughter2014, 02-04-19 01:53 am
    • Replies: 2
    • Views: 6,846
    02-04-19 12:28 pm Go to last post
  11. Guild Market did not change

    The guild market vote timer is stuck at 0 seconds and the guild market did not change in the merchant.

    Started by AlliNel, 12-30-18 08:04 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 22,233
    01-08-19 03:33 am Go to last post
  12. The game load is slow and the delay is serious

    Every time you log in to the game, itís a torment.The page is always loaded when you log in.Even if the loading is successful, enter the game...

    Started by McLaren_ZK, 11-25-18 10:36 pm
    • Replies: 2
    • Views: 10,506
    11-26-18 08:26 am Go to last post
  13. Connection issues.

    I restarted my computer, now the game won't connect. I login, but the game won't load. Is it just me or is anyone else having the same problem?

    Started by Number99799, 11-13-18 04:51 pm
    2 Pages
    1 2
    • Replies: 14
    • Views: 12,198
    11-26-18 03:18 am Go to last post
  14. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 3
    • Views: 21,774
    11-05-18 03:18 am Go to last post
  15. Can't start an adventure

    I have no adventures or loot spots running, but the game won't let me start a new adventure. When I try, I get a message "You have reached the limit...

    Started by SirSlyOne, 10-29-18 06:02 pm
    • Replies: 1
    • Views: 6,253
    10-30-18 04:33 am Go to last post
  16. shop not working

    ppl are throwing money at the screen but nothing is happening! fix it :D "Unfortunately an error occured while the shop was loading, please...

    Started by SSSecretSquirrel, 06-04-18 06:00 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 38,881
    10-26-18 02:34 am Go to last post
  17. Flash Player Issue?

    So I started up with Chrome and I'm just getting a gray screen after I click play? Anyone else having the same problem? I'm...

    Started by Nimsman78, 10-19-18 07:16 pm
    • Replies: 3
    • Views: 6,502
    10-22-18 03:04 am Go to last post
  18. Joining Specific World

    I already joined the game in the Ares world and my friend wants to play the game too. How does he join the Ares server specifically? His options...

    Started by JakeTheNoob, 08-29-18 11:06 am
    • Replies: 3
    • Views: 6,859
    08-30-18 01:32 pm Go to last post
  19. chat wont let me hit enter

    So yesterday mid wisp i accidentally bookmarked out of tso (hit a bookmark ...) and reloaded it to find that i could type but not hit enter in...

    Started by Ciara_Belle, 05-17-18 04:20 am
    • Replies: 7
    • Views: 16,498
    05-21-18 10:41 am Go to last post
  20. Problem loading game. No info

    Tried to load on different computers. No joy. Why can't there be a sidebar with notifications about temporary problems? Thanks

    Started by TheToothless, 04-10-18 06:59 pm
    • Replies: 1
    • Views: 10,505
    04-11-18 02:36 am Go to last post

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