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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 167,636
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 23,537
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 21,628
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 40,846
    03-02-14 08:19 pm Go to last post
  1. Prolonged Log-In Times

    Prolonged Log-In Times 1. Date and time - when exactly did the problem occur and how long did it take to load the game? It has been a...

    Started by NoEyedDeer, 04-20-19 11:05 pm
    • Replies: 2
    • Views: 336
    04-22-19 02:33 am Go to last post
  2. Cant complete "Extracting Saltpeter"

    I have satisfied all 4 requirements (at the same time) for Extracting Saltpeter quest. All 4 have green checkmarks and all, but there is no green...

    Started by Jondaur, 04-14-19 05:58 pm
    • Replies: 2
    • Views: 87
    04-15-19 02:37 am Go to last post
  3. Material use when storehouse is full

    When my storehouse if full (say bronze swords as an example), the system still sees the materials to make that item as being used. For bronze...

    Started by Kanesh, 03-09-19 12:01 pm
    • Replies: 1
    • Views: 239
    03-19-19 01:17 am Go to last post
  4. game in maintenance mode?

    no announcement etc.. it will let me log in but play reverts to maint screen... this forum had a database error on it for 30 min also.. what is eta...

    Started by Ciara_Belle, 01-27-19 05:08 am
    8 Pages
    1 2 3 ... 8
    • Replies: 73
    • Views: 6,122
    03-02-19 07:04 pm Go to last post
  5. No Weekly Challenge now for 2nd week

    Level 58 so not sure what's going on...

    Started by Daughter2014, 02-04-19 01:53 am
    • Replies: 2
    • Views: 213
    02-04-19 12:28 pm Go to last post
  6. Guild Market did not change

    The guild market vote timer is stuck at 0 seconds and the guild market did not change in the merchant.

    Started by AlliNel, 12-30-18 08:04 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,352
    01-08-19 03:33 am Go to last post
  7. The game load is slow and the delay is serious

    Every time you log in to the game, itís a torment.The page is always loaded when you log in.Even if the loading is successful, enter the game...

    Started by McLaren_ZK, 11-25-18 10:36 pm
    • Replies: 2
    • Views: 2,209
    11-26-18 08:26 am Go to last post
  8. Connection issues.

    I restarted my computer, now the game won't connect. I login, but the game won't load. Is it just me or is anyone else having the same problem?

    Started by Number99799, 11-13-18 04:51 pm
    2 Pages
    1 2
    • Replies: 14
    • Views: 685
    11-26-18 03:18 am Go to last post
  9. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 3
    • Views: 9,090
    11-05-18 03:18 am Go to last post
  10. Can't start an adventure

    I have no adventures or loot spots running, but the game won't let me start a new adventure. When I try, I get a message "You have reached the limit...

    Started by SirSlyOne, 10-29-18 06:02 pm
    • Replies: 1
    • Views: 194
    10-30-18 04:33 am Go to last post
  11. shop not working

    ppl are throwing money at the screen but nothing is happening! fix it :D "Unfortunately an error occured while the shop was loading, please...

    Started by SSSecretSquirrel, 06-04-18 06:00 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 9,566
    10-26-18 02:34 am Go to last post
  12. Flash Player Issue?

    So I started up with Chrome and I'm just getting a gray screen after I click play? Anyone else having the same problem? I'm...

    Started by Nimsman78, 10-19-18 07:16 pm
    • Replies: 3
    • Views: 313
    10-22-18 03:04 am Go to last post
  13. Joining Specific World

    I already joined the game in the Ares world and my friend wants to play the game too. How does he join the Ares server specifically? His options...

    Started by JakeTheNoob, 08-29-18 11:06 am
    • Replies: 3
    • Views: 312
    08-30-18 01:32 pm Go to last post
  14. chat wont let me hit enter

    So yesterday mid wisp i accidentally bookmarked out of tso (hit a bookmark ...) and reloaded it to find that i could type but not hit enter in...

    Started by Ciara_Belle, 05-17-18 04:20 am
    • Replies: 7
    • Views: 4,041
    05-21-18 10:41 am Go to last post
  15. Problem loading game. No info

    Tried to load on different computers. No joy. Why can't there be a sidebar with notifications about temporary problems? Thanks

    Started by TheToothless, 04-10-18 06:59 pm
    • Replies: 1
    • Views: 2,899
    04-11-18 02:36 am Go to last post
  16. Members Directory

    Many players names are not on the members directory, how often is this updated?

    Started by AlliNel, 02-15-18 05:52 am
    • Replies: 1
    • Views: 4,866
    02-17-18 02:46 am Go to last post
  17. Login Problem

    For the past hour or so I have been trying to login with no success. This is as far as my loading screen goes: I've...

    Started by Schipperke, 10-22-17 01:23 pm
    2 Pages
    1 2
    • Replies: 15
    • Views: 17,688
    10-23-17 02:42 am Go to last post
  18. cannot sign in today

    I got booted transferring from adv to home island. page would not load when i tried to get back in. so i signed out restarted computer, updated...

    Started by AlliNel, 08-21-17 03:42 am
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 163,429
    10-22-17 10:11 pm Go to last post
  19. Problem Starting Standalone Client

    I just installed the standalone client. After I start the client & hit the "Play Now" button, what I get is this: That's the icon for VLC...

    Started by Wet_Jimmy, 10-22-17 09:16 pm
    • Replies: 0
    • Views: 2,524
    10-22-17 09:16 pm Go to last post
  20. Maintenance Aug 21 2017: Zeus still down?

    I am still unable to connect to the Zeus server at 0900 EDT, one hour after the scheduled end of maintenance. Is there an ongoing problem with the...

    Started by Wruined, 08-21-17 05:08 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 17,957
    10-22-17 04:34 pm Go to last post

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