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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 69
    • Views: 878,407
    07-24-21 01:34 pm Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 97,321
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 63,659
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 130,540
    03-02-14 08:19 pm Go to last post
  1. Guild chat

    I have been logged into the game for almost an hour and my guild chat hasn't loaded yet. Global, Help, Trade, and all other chat are working. ...

    Started by Number99799, 07-21-21 02:49 am
    • Replies: 3
    • Views: 77
    Today 11:54 am Go to last post
  2. I can't believe you released unity live like this

    performance is not much different than on the test server - 5 sec for collectible to disappear after clicking on it - 8 sec delay between sending out...

    Started by Narasn, 07-20-21 02:13 am
    9 Pages
    1 2 3 ... 9
    • Replies: 84
    • Views: 2,629
    07-29-21 06:30 pm Go to last post
  3. Brown Bar of Death?

    During test server I had this issue. Now Unity is live and I have this issue. The game basically stops trying to load. No error messages. The...

    Started by Roxannabell, 07-25-21 08:00 am
    • Replies: 5
    • Views: 107
    07-26-21 11:04 am Go to last post
  4. Downloaded Client - Can it still be used?

    Can the temporary downloaded client, which was working very well, be used instead of the new Unity client? Everything is very slow, even on my...

    Started by Tekleader, 07-20-21 01:57 pm
    • Replies: 8
    • Views: 238
    07-22-21 01:33 pm Go to last post
  5. File load error on start

    I can't start the game. Comes with file load failed error. Tried to flush dns and clear cookies and cache, but no change

    Started by Harry_Hugorm, 07-12-21 11:21 pm
    • Replies: 2
    • Views: 153
    07-20-21 04:45 am Go to last post
  6. can't log on

    keeps telling that my client can't be updated

    Started by Barcus, 06-15-21 07:29 am
    • Replies: 2
    • Views: 319
    07-02-21 05:49 am Go to last post
  7. Could you please make it even more difficult for us to log in and play?

    I was quite happily playing yesterday when I logged out and since then I cannot get back in. I have tried everything in all of your so-called...

    Started by CitySlickerSA, 02-21-21 08:06 pm
    • Replies: 2
    • Views: 1,913
    04-27-21 10:00 am Go to last post
  8. This is ridiculous

    And from the last email I received trying to resolve the "Client can not be updated" issue for the last month: So, now I have to wait TWO MORE...

    Started by Roxannabell, 03-19-21 12:35 pm
    • Replies: 2
    • Views: 916
    04-22-21 10:29 am Go to last post
  9. Guild market, guild quest, excelsior, trade glitch...

    When will they be fixing all the issues with trade (invisible trades), excelsior (not showing rewards, freezing), guild market (not changing,...

    Started by AlliNel, 02-26-21 04:14 am
    • Replies: 1
    • Views: 870
    02-26-21 06:25 am Go to last post
  10. forced update

    there's an old adage.. If it Ain't broke don't fix it. first you forced me off my mac insisted i could only play on windows cause flash.. was...

    Started by Ciara_Belle, 02-23-21 04:02 am
    • Replies: 1
    • Views: 1,084
    02-25-21 05:44 am Go to last post
  11. Constant screen "freezes" are annoying!

    Since the beginning of this event we are experiencing intermittent screen freezes every few minutes for a few seconds at a time. Do you have any idea...

    Started by CitySlickerSA, 02-04-21 11:48 pm
    • Replies: 0
    • Views: 955
    02-04-21 11:48 pm Go to last post
  12. event start - new client

    why did some people's event take 7 minutes to come up this morning and others had it happen right on the hour? I ended up having to relog so didn't...

    Started by Narasn, 02-01-21 03:23 am
    • Replies: 0
    • Views: 993
    02-01-21 03:23 am Go to last post
  13. Log in - is it broken?

    Logged in earlier today, 2nd attempt - about normal. Just tried 15 attempts, no success . Is the log in server down??

    Started by Kanesh, 01-25-21 05:08 am
    5 Pages
    1 2 3 ... 5
    • Replies: 44
    • Views: 7,955
    01-31-21 11:25 am Go to last post
  14. Steam Migration?

    Hi there, there are tons of people on the steam forums reporting they cannot get into the game anymore (I'm also one of them). Many have contacted...

    Started by techie217, 12-19-20 08:16 am
    • Replies: 2
    • Views: 2,302
    12-23-20 04:37 am Go to last post
  15. Tiny Chat Window and Text

    Since the game change, my chat window and text are very small. Several others have the same issue, and yet some do not. Is there a way to make the...

    Started by AlliNel, 12-18-20 05:48 am
    2 Pages
    1 2
    • Replies: 12
    • Views: 3,292
    12-22-20 09:30 pm Go to last post
  16. Game not loading .. Ares Server

    Game not loading .. Ares Server Is everyone have same issue ?

    Started by srinivas4uall, 06-18-19 04:01 pm
    • Replies: 6
    • Views: 35,108
    12-18-20 03:16 pm Go to last post
  17. Ghost Lanterns

    I just got my first set of gifts for my ghost lanterns after the fix. Now it's giving too few gifts. I have 6 ghost lanterns. I received two of...

    Started by Count_Rupert, 12-13-20 09:16 am
    • Replies: 3
    • Views: 1,837
    12-14-20 04:19 am Go to last post
  18. Game won't load in any browser

    Don't see any scheduled down time, but my game will not load this morning. It stops on the graphical loading screen at about 10%. Cleared cache,...

    Started by Jigsaw, 08-20-11 02:36 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 70,472
    11-09-20 06:55 pm Go to last post
  19. prestigious friend buff - no alert or email on drop

    someone dropped a pfb on me this morning. the game did not alert me - nor did it send an email that I received it. I just noticed when I went to...

    Started by Ciara_Belle, 07-22-20 04:20 am
    • Replies: 5
    • Views: 5,636
    09-16-20 04:02 am Go to last post
  20. game not loading

    si, I never know where Im suppose to post these . Game isnt loading . I can sign in , allow flash , game starts to load and the hammer man comes out...

    Started by Shellilala, 07-07-20 06:49 pm
    • Replies: 2
    • Views: 3,531
    07-09-20 09:38 am Go to last post

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