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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    8 Pages
    1 2 3 ... 8
    • Replies: 72
    • Views: 996,974
    05-08-23 01:05 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 110,249
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 74,516
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 143,654
    03-02-14 08:19 pm Go to last post
  1. cant log in.

    the site locks up right at the BB logo it loads as normal up until the EndOfStreamException. i deleted cache etc waiting about 10 minutes seems...

    Started by binderberger, 05-21-23 07:56 pm
    • Replies: 3
    • Views: 169
    05-30-23 07:18 am Go to last post
  2. Loot from adventures no longer scrollable

    Attached a screenshot but the loot is no longer scrollable. You cant see all the loot you get from adventures. This is on Chrome

    Started by gnharrold01, 05-12-23 04:51 pm
    • Replies: 1
    • Views: 127
    05-15-23 12:13 am Go to last post
  3. Ubisoft login spam

    In the last 2-3 days I get the Ubisoft login screen every time I start settlers. Why the change?? There is no "remember me" option.

    Started by Kanesh, 04-13-23 03:56 pm
    • Replies: 9
    • Views: 523
    04-29-23 05:58 am Go to last post
  4. message about hardware acceleration being turned off

    no matter what position I switch this to, I keep getting message when loading the game that my hardware acceleration is turned off. I really can't...

    Started by Narasn, 03-23-23 05:49 pm
    • Replies: 0
    • Views: 1,578
    03-23-23 05:49 pm Go to last post
  5. Cannot get the Old Client to run

    Playing the game in Brave under Windows 10. I have BitDefender as a virus checker. It has an Anti-Tracker Extension running in Brave. Can't quite...

    Started by Borkin, 03-01-23 07:26 pm
    • Replies: 2
    • Views: 1,220
    03-13-23 01:13 am Go to last post
  6. i keep getting kicked out by memory error

    i get kicked out of game by browser with memory error even tough it only happens to me on this game other websites run smoothly i have my email of...

    Started by dark_mobius, 02-20-23 01:40 pm
    • Replies: 6
    • Views: 1,532
    02-25-23 04:33 am Go to last post
  7. can't get into game this morning

    tried two different browsers and multiple times - just get the hammer guys when it loads ok nvm you must have been doing something on the servers...

    Started by Narasn, 07-02-22 03:21 am
    2 Pages
    1 2
    • Replies: 19
    • Views: 5,345
    12-04-22 05:00 pm Go to last post
  8. Can't finish Arctic Explosion??

    Last Wednesday I had a problem with Arctic Explosion, there was a collect that would NOT let me close it out. As a result, I could not END the...

    Started by Lowgunn1, 10-31-22 07:57 am
    • Replies: 2
    • Views: 1,170
    11-01-22 08:43 am Go to last post
  9. Angry Mountain Labyrinth - fog issue

    Ok there seem to be some random problems while running <Mountain Labyrinth> I have ran two of the adventure without problems. But on the 3th...

    Started by bashing, 09-19-22 10:08 am
    • Replies: 5
    • Views: 1,584
    09-22-22 06:10 am Go to last post
  10. Angry Sugar Rush is not working correctly

    The buff description: Before applying the buff: After applying the buff:

    Started by Ultim, 05-04-22 01:39 am
    sugar rush
    • Replies: 3
    • Views: 2,223
    05-05-22 02:42 am Go to last post
  11. Connectons Error while in the adventure Island.

    Why we always have connections Error while the generals attack in the adventure Island ? We have to refresh the browser all the times when...

    Started by Ezrea, 04-27-22 07:24 am
    • Replies: 1
    • Views: 1,911
    04-28-22 01:03 am Go to last post
  12. Unhappy Black Knights Connection Error

    I have run Black Knights four times in the last week and every time, during an attack, there has been a connection error. One of those times I lost...

    Started by Borkin, 04-13-22 07:13 am
    black knights, connection failed
    • Replies: 0
    • Views: 1,436
    04-13-22 07:13 am Go to last post
  13. Forgot Password Log in

    Hello, My wife didn't log in into her game for severals months and now she forgot her password log in to the game. What should we do to reset or get...

    Started by Zaretheus, 03-23-22 07:31 am
    • Replies: 2
    • Views: 1,622
    03-24-22 05:39 am Go to last post
  14. general error has pops up

    was buffing friend and general error popped up kicking me to home page. i tried to submit a ticket and got the same message. every time i log into...

    Started by jackrk, 03-02-22 10:33 pm
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,533
    03-14-22 02:00 am Go to last post
  15. Cannot log in after 9 Feb update: Connection Failed

    I cannot log in anymore after the 9 Feb update. I get the famous "Connection Failed" error. I've tried restating, clearing cache, try another...

    Started by Otuwek, 02-09-22 12:21 pm
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 7,809
    02-19-22 04:18 am Go to last post
  16. 500 Error from New York, USA

    There seems to be an outage causing a block of my access to websites and the game itself. I can access everything through my...

    Started by BugZapper, 02-06-22 07:47 am
    • Replies: 5
    • Views: 2,505
    02-07-22 02:08 am Go to last post
  17. I think it is about time you told us

    whether you actually intend on fixing the general behavior in adventures. I really am not interested in doing another event where the majority of...

    Started by Narasn, 12-26-21 02:51 am
    • Replies: 3
    • Views: 2,463
    12-27-21 06:42 am Go to last post
  18. Mass Mail disappearing

    I usually use the mass mail feature to collect mail it normally works fine. This am however it ate 81 mails. 80 explorer mails and 1 guild quest...

    Started by LadyRaven, 12-24-21 05:48 am
    • Replies: 0
    • Views: 1,766
    12-24-21 05:48 am Go to last post
  19. Humble Explorers Reward Problem

    I usually use mass collections so I don't know how long this may have been going on but this morning I happen to look at their returns individually...

    Started by Count_Rupert, 12-23-21 05:10 am
    • Replies: 2
    • Views: 1,759
    12-23-21 01:58 pm Go to last post
  20. Can't log in after 14Dec update

    I keep getting the message "Last server call failed" while trying to load the game. I haven't tried the standalone client version to see if that...

    Started by Droidhak, 12-14-21 11:29 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 4,521
    12-17-21 04:53 am Go to last post

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