Post bugs, look at known issues and solutions here!
Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...
Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...
Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...
If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...
I have tried many times to no avail to fix my email problem because I am getting no response from Ubisoft/BB. I have not gotten an email from you...
how long does it take for the support team to respond to a ticket on average? it's been 2 weeks and counting so far. :(
it's been a month since the last response. any word on when this ticket will be resolved? this ticket was in regards to the unexpected downtime....
For some reason I can't enter my friends island. We agreed to exchange a stack of baskets, she fed mine settlers, and then I couldn't enter into her...
I have found that the production count in the quest does not match what is happening in game. Specifically, I produce water now at 51k/12 hr but...
Been trying to log into the game for a week now and all it says is Server Zone crashed. I created a new account and I can log in on the new account...
Just kidding! I realized what happened, nevermind haha
So today I have a gold mine that since the update went into play in sector 9 that is sitting at 1300+ gold ore won't activate. Its sitting with...
So now when mousing over a nearly deleted field and simply razing it for a new one with two clicks, we get to move to the menu bar, choose toolbox,...
For 2 days my guild and I assume others on Ares haven't had reliable chat server or been able to see the status of friends (if they are online or...
I'm starting to see issues since the Easter event started. I seem to be getting kicked from the server ever 20 to 30 minutes. I'm also having...
I'm working on a SOTV adventure with another player, and we have both "mysteriously" lost troops. The problem seems to be that the camps are...
I am having an issue where I will go and send my troops to attack something, however when I come back in about five-ten minutes, it shows that I won...
I have been trying since yesterday to purchase gems (especially during happy hour!) but have been unable to do so. I have tried using both Paypal and...
My quest reads: "Complete 1 Resource Adventure(s)", so I did Tropical Sun, but the quest is still there? Pretty sure that's a resource adventure -...
12h of troops insta-complete
It has been since before the rollback that I send out my explorers on any duration and they only come back with FRAGS! I thought that there was a...
Seems there are major server issues at this moment. 2/21/12 - 9:40pm CST Zaril
This is a unique bug. In Sector 1 there are 2 marble fields. A Northern and a Southern deposit (based on position of the two marbles I will be...
This is the second time that I made a trade for eggs and got nothing. I lost my materials and got no eggs. So far support has not even corrected my...
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