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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 323,185
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 41,417
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 38,119
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 71,060
    03-02-14 08:19 pm Go to last post
  1. Still Having Issues After Rollback

    Hey all, If you are still having issues logging in after the rollback please post here. We are having a deeper look into this problem and knowing...

    Started by BB_Katealyst, 10-06-12 12:20 pm
    60 Pages
    1 2 3 ... 60
    zone error freeze lockout
    • Replies: 595
    • Views: 120,248
    12-18-12 09:26 am Go to last post
  2. New Silo caused the Great Rollback of 2014

    Admit it you looked.

    Started by Drakkin, 02-27-14 04:09 am
    33 Pages
    1 2 3 ... 33
    • Replies: 320
    • Views: 70,288
    03-18-14 12:35 pm Go to last post
  3. [Ubi Official] Technical Problems - UPDATED

    Hi there, everyone. I really can't apologize enough for the lack of response to the issues you've been experiencing. We're working on them as hard as...

    Started by BB_meesherbeans, 10-01-12 05:46 am
    20 Pages
    1 2 3 ... 20
    • Replies: 193
    • Views: 52,292
    10-05-12 05:22 am Go to last post
  4. Server Zone crashed

    Been trying to log into the game for a week now and all it says is Server Zone crashed. I created a new account and I can log in on the new account...

    Started by Zolfax, 08-20-12 10:46 pm
    18 Pages
    1 2 3 ... 18
    • Replies: 178
    • Views: 61,486
    03-18-14 12:35 pm Go to last post
  5. Server down

    Anyone else getting "We regret that the connection to the "The Settlers Online" server failed"

    Started by Galaxia, 09-30-12 06:58 pm
    18 Pages
    1 2 3 ... 18
    • Replies: 170
    • Views: 53,666
    10-01-12 08:25 am Go to last post
  6. cant get on

    i log in hit play and screen goes to a white screen and sits acts like its loading and then nothing.

    Started by Darithor, 06-28-12 05:39 am
    12 Pages
    1 2 3 ... 12
    • Replies: 112
    • Views: 177,224
    07-27-12 12:33 pm Go to last post
  7. game in maintenance mode?

    no announcement etc.. it will let me log in but play reverts to maint screen... this forum had a database error on it for 30 min also.. what is eta...

    Started by Ciara_Belle, 01-27-19 05:08 am
    8 Pages
    1 2 3 ... 8
    • Replies: 73
    • Views: 39,861
    03-02-19 07:04 pm Go to last post
  8. Chrome:TheSettlersonline.net contains malware

    So, when I try to access the http://www.thesettlersonline.net/ page, I get this: ( I'm from Central Europe, Hungary. I can reach the german...

    Started by Feherlo, 12-08-13 06:04 am
    8 Pages
    1 2 3 ... 8
    • Replies: 71
    • Views: 204,841
    12-17-13 07:51 pm Go to last post
  9. Loading the gaem problem!

    I got kicked ingame saying lost connection, then i tried reloading but always the same problem so i deleted cache. Now the following problem occurs...

    Started by ScriptX, 09-04-14 04:54 am
    7 Pages
    1 2 3 ... 7
    • Replies: 60
    • Views: 31,362
    04-14-15 07:25 am Go to last post
  10. Unable to log in?

    Many of the users lately are having trouble logging in to the game, this is due to mostly the new music and the new buildings with animations are...

    Started by BB_Mistapink, 10-25-11 08:06 am
    6 Pages
    1 2 3 ... 6
    • Replies: 56
    • Views: 47,801
    06-01-12 04:02 am Go to last post
  11. Post Server Zone crashed (again and again and ...... )

    This is becoming a regular occurence and it doesn't seem like it is a high priority with you guys. Looking back through forum posts on this matter,...

    Started by philtaz2, 01-26-14 12:36 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 47
    • Views: 34,779
    06-21-14 04:52 pm Go to last post
  12. Zeus Chat Server Fail 4-13-2013

    Think someone forgot to pay the chat server bill?

    Started by Remnant, 04-13-13 04:17 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 45
    • Views: 21,490
    04-13-13 07:41 pm Go to last post
  13. Unable to log in

    I got booted, with the message "Unable to load Data Folder" - Clear your cache. I did all that...and history...blah blah blah....and I even...

    Started by GodBlkHawk, 07-17-14 08:43 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 45
    • Views: 78,033
    08-21-14 07:32 am Go to last post
  14. File loading failed.

    I am trying to log in now, Wednesday at 8.30pm (Central Time) and in any browser I try I get stuck in the loading screen. It says "File loading...

    Started by Ozrak, 12-14-11 06:29 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 139,437
    09-19-16 05:53 am Go to last post
  15. Thumbs down Game performance degraded after Sep 24th maintenance

    - Game freezing for several seconds (it happens very often) - Buffs dropped on a friend are not taken - the Buff is greyed out, and shows "0". After...

    Started by Fuscus, 09-24-14 02:06 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 27,297
    10-09-14 08:11 pm Go to last post
  16. cannot sign in today

    I got booted transferring from adv to home island. page would not load when i tried to get back in. so i signed out restarted computer, updated...

    Started by AlliNel, 08-21-17 03:42 am
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 389,108
    10-22-17 10:11 pm Go to last post
  17. Server Coming Back Online?

    Hello, BB_meesherbeans, Was wondering if you'll be able to give us a little incite on when the server's will be coming back online, either if its...

    Started by CL_RGC, 10-05-12 07:51 am
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 26,390
    10-05-12 06:13 pm Go to last post
  18. Unable to login

    when the zone crashes does only 1 player get kicked or every1 on that server?

    Started by jackrack500, 03-06-14 03:45 pm
    4 Pages
    1 2 3 ... 4
    • Replies: 39
    • Views: 36,749
    05-02-14 02:38 pm Go to last post
  19. Server down?

    Anyone else get booted out? I was just in the middle of horseback then the chat servers went down- then the whole thing. Can't get back in now...

    Started by Bobj, 03-07-12 08:28 pm
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 60,420
    04-12-12 05:14 am Go to last post
  20. Can't Login!!!

    Anyone else having this problem? Dak

    Started by Daknarian, 09-30-12 09:12 pm
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 23,113
    10-06-12 02:12 pm Go to last post

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