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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 947,056
    08-05-21 10:05 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 105,282
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 70,258
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 139,343
    03-02-14 08:19 pm Go to last post
  1. can't get into game this morning

    tried two different browsers and multiple times - just get the hammer guys when it loads ok nvm you must have been doing something on the servers...

    Started by Narasn, 07-02-22 03:21 am
    • Replies: 2
    • Views: 268
    07-06-22 07:59 pm Go to last post
  2. Angry Sugar Rush is not working correctly

    The buff description: Before applying the buff: After applying the buff:

    Started by Ultim, 05-04-22 01:39 am
    sugar rush
    • Replies: 3
    • Views: 531
    05-05-22 02:42 am Go to last post
  3. Connectons Error while in the adventure Island.

    Why we always have connections Error while the generals attack in the adventure Island ? We have to refresh the browser all the times when...

    Started by Ezrea, 04-27-22 07:24 am
    • Replies: 1
    • Views: 261
    04-28-22 01:03 am Go to last post
  4. Unhappy Black Knights Connection Error

    I have run Black Knights four times in the last week and every time, during an attack, there has been a connection error. One of those times I lost...

    Started by Borkin, 04-13-22 07:13 am
    black knights, connection failed
    • Replies: 0
    • Views: 259
    04-13-22 07:13 am Go to last post
  5. Forgot Password Log in

    Hello, My wife didn't log in into her game for severals months and now she forgot her password log in to the game. What should we do to reset or get...

    Started by Zaretheus, 03-23-22 07:31 am
    • Replies: 2
    • Views: 361
    03-24-22 05:39 am Go to last post
  6. general error has pops up

    was buffing friend and general error popped up kicking me to home page. i tried to submit a ticket and got the same message. every time i log into...

    Started by jackrk, 03-02-22 10:33 pm
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,190
    03-14-22 02:00 am Go to last post
  7. Cannot log in after 9 Feb update: Connection Failed

    I cannot log in anymore after the 9 Feb update. I get the famous "Connection Failed" error. I've tried restating, clearing cache, try another...

    Started by Otuwek, 02-09-22 12:21 pm
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 2,053
    02-19-22 04:18 am Go to last post
  8. 500 Error from New York, USA

    There seems to be an outage causing a block of my access to thesettlersonline.net websites and the game itself. I can access everything through my...

    Started by BugZapper, 02-06-22 07:47 am
    • Replies: 5
    • Views: 684
    02-07-22 02:08 am Go to last post
  9. I think it is about time you told us

    whether you actually intend on fixing the general behavior in adventures. I really am not interested in doing another event where the majority of...

    Started by Narasn, 12-26-21 02:51 am
    • Replies: 3
    • Views: 865
    12-27-21 06:42 am Go to last post
  10. Mass Mail disappearing

    I usually use the mass mail feature to collect mail it normally works fine. This am however it ate 81 mails. 80 explorer mails and 1 guild quest...

    Started by LadyRaven, 12-24-21 05:48 am
    • Replies: 0
    • Views: 382
    12-24-21 05:48 am Go to last post
  11. Humble Explorers Reward Problem

    I usually use mass collections so I don't know how long this may have been going on but this morning I happen to look at their returns individually...

    Started by Count_Rupert, 12-23-21 05:10 am
    • Replies: 2
    • Views: 460
    12-23-21 01:58 pm Go to last post
  12. Can't log in after 14Dec update

    I keep getting the message "Last server call failed" while trying to load the game. I haven't tried the standalone client version to see if that...

    Started by Droidhak, 12-14-21 11:29 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,375
    12-17-21 04:53 am Go to last post
  13. Frustrating Adventure Play

    Since the release of the Unity version of The Settlers Online I have repeatedly found it difficult to play any adventure. Problems I repeatedly...

    Started by Cedric-of-Wales, 11-11-21 01:18 pm
    aventure play
    • Replies: 7
    • Views: 1,578
    11-16-21 11:47 am Go to last post
  14. Game Issues

    Economy overview is not working....just brings up a blank window Harbor still not working, as soon as you click on it game instantly freezes up ...

    Started by SlinkyBird, 10-21-21 06:35 am
    • Replies: 0
    • Views: 586
    10-21-21 06:35 am Go to last post
  15. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 10-06-21 02:33 am
    • Replies: 0
    • Views: 730
    10-06-21 02:33 am Go to last post
  16. Angry Storm Recovery - Reconstruction (building created do not seem to count)

    You can clearly see I did build 2 Tavern but the Reconstruction quest stay to 0 :mad::mad: https://pasteboard.co/4DNFpue3HQHC.png...

    Started by bashing, 10-04-21 10:05 am
    • Replies: 0
    • Views: 653
    10-04-21 10:05 am Go to last post
  17. game won't load

    after clicking on blue play now the progress bar shows up but no progress

    Started by FlatShoeLance, 09-29-21 04:20 am
    • Replies: 2
    • Views: 745
    10-01-21 03:30 am Go to last post
  18. Chummy Geos -- no chocolates

    Chummy geos not bringing back chocolate buffs on granite searches. I can't recall if this was happening prior to the event, but at some point during...

    Started by ShuttlePilot, 09-22-21 05:30 am
    • Replies: 4
    • Views: 793
    09-30-21 06:10 am Go to last post
  19. New Celebrative Lookouts Not Working

    I have had 5 celebrative lookouts since their appearance in the game. They been working even through the move to Unity. I obtained 3 more during...

    Started by Count_Rupert, 09-24-21 04:23 pm
    • Replies: 1
    • Views: 546
    09-24-21 10:55 pm Go to last post
  20. yet another login error message

    gotta love these useless error messages.

    Started by Jaquilynne, 09-10-21 01:57 pm
    • Replies: 0
    • Views: 674
    09-10-21 01:57 pm Go to last post

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