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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 75,488
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 13,723
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 10,784
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 16,395
    03-02-14 08:19 pm Go to last post
  1. The game load is slow and the delay is serious

    Every time you log in to the game, itís a torment.The page is always loaded when you log in.Even if the loading is successful, enter the game...

    Started by McLaren_ZK, 11-25-18 10:36 pm
    • Replies: 2
    • Views: 120
    11-26-18 08:26 am Go to last post
  2. Connection issues.

    I restarted my computer, now the game won't connect. I login, but the game won't load. Is it just me or is anyone else having the same problem?

    Started by Number99799, 11-13-18 04:51 pm
    2 Pages
    1 2
    • Replies: 14
    • Views: 336
    11-26-18 03:18 am Go to last post
  3. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 3
    • Views: 3,873
    11-05-18 03:18 am Go to last post
  4. Can't start an adventure

    I have no adventures or loot spots running, but the game won't let me start a new adventure. When I try, I get a message "You have reached the limit...

    Started by SirSlyOne, 10-29-18 06:02 pm
    • Replies: 1
    • Views: 89
    10-30-18 04:33 am Go to last post
  5. shop not working

    ppl are throwing money at the screen but nothing is happening! fix it :D "Unfortunately an error occured while the shop was loading, please...

    Started by SSSecretSquirrel, 06-04-18 06:00 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,590
    10-26-18 02:34 am Go to last post
  6. Flash Player Issue?

    So I started up thesettlersonline.net with Chrome and I'm just getting a gray screen after I click play? Anyone else having the same problem? I'm...

    Started by Nimsman78, 10-19-18 07:16 pm
    • Replies: 3
    • Views: 140
    10-22-18 03:04 am Go to last post
  7. Joining Specific World

    I already joined the game in the Ares world and my friend wants to play the game too. How does he join the Ares server specifically? His options...

    Started by JakeTheNoob, 08-29-18 11:06 am
    • Replies: 3
    • Views: 187
    08-30-18 01:32 pm Go to last post
  8. chat wont let me hit enter

    So yesterday mid wisp i accidentally bookmarked out of tso (hit a bookmark ...) and reloaded it to find that i could type but not hit enter in...

    Started by Ciara_Belle, 05-17-18 04:20 am
    • Replies: 7
    • Views: 783
    05-21-18 10:41 am Go to last post
  9. Problem loading game. No info

    Tried to load on different computers. No joy. Why can't there be a sidebar with notifications about temporary problems? Thanks

    Started by TheToothless, 04-10-18 06:59 pm
    • Replies: 1
    • Views: 1,307
    04-11-18 02:36 am Go to last post
  10. Members Directory

    Many players names are not on the members directory, how often is this updated? https://forum.thesettlersonline.net/memberlist.php

    Started by AlliNel, 02-15-18 05:52 am
    • Replies: 1
    • Views: 1,523
    02-17-18 02:46 am Go to last post
  11. Login Problem

    For the past hour or so I have been trying to login with no success. This is as far as my loading screen goes: https://snag.gy/QtKOWA.jpg I've...

    Started by Schipperke, 10-22-17 01:23 pm
    2 Pages
    1 2
    • Replies: 15
    • Views: 2,852
    10-23-17 02:42 am Go to last post
  12. cannot sign in today

    I got booted transferring from adv to home island. page would not load when i tried to get back in. so i signed out restarted computer, updated...

    Started by AlliNel, 08-21-17 03:42 am
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 13,493
    10-22-17 10:11 pm Go to last post
  13. Problem Starting Standalone Client

    I just installed the standalone client. After I start the client & hit the "Play Now" button, what I get is this: That's the icon for VLC...

    Started by Wet_Jimmy, 10-22-17 09:16 pm
    • Replies: 0
    • Views: 1,149
    10-22-17 09:16 pm Go to last post
  14. Maintenance Aug 21 2017: Zeus still down?

    I am still unable to connect to the Zeus server at 0900 EDT, one hour after the scheduled end of maintenance. Is there an ongoing problem with the...

    Started by Wruined, 08-21-17 05:08 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 4,916
    10-22-17 04:34 pm Go to last post
  15. keep loosing keyboard and mouse controls if switch tabs or minimize window

    Hello all, if i switch tabs in browser, or minimize the browser window while playing the game, and then return to the game/browser tab/window, i...

    Started by LoveConquersAll, 08-20-17 06:19 am
    • Replies: 5
    • Views: 1,245
    09-13-17 06:16 am Go to last post
  16. Where are all the players in Expeditions?

    Is there a (another) new 'feature' in Expeditions? Along with the now, slow moving Marshals, it seems there is a lack of player target colonies out...

    Started by Raubhautz, 06-12-17 02:28 pm
    2 Pages
    1 2
    • Replies: 13
    • Views: 7,613
    09-06-17 12:02 pm Go to last post
  17. Server Logon

    I have been unable to log on for the last five hours. I keep receiving a message that Uplay is unavailable. Is the server down?

    Started by Dreadrastaman, 08-29-17 09:50 am
    • Replies: 1
    • Views: 2,003
    08-29-17 12:02 pm Go to last post
  18. Test server login

    I haven't been able to log in to the test server. I can't tell anyone on the test server, because I can't login. Keeps going back to the login page.

    Started by Mouldy, 08-12-17 05:18 pm
    • Replies: 5
    • Views: 2,423
    08-14-17 10:05 am Go to last post
  19. 2x Cav, Xbows and Elites

    Today I have twice as many cavalry, crossbowmen and elite soldiers than I actually should have. https://prntscr.com/fx8roi

    Started by CrazyOol, 07-18-17 08:21 am
    • Replies: 0
    • Views: 2,045
    07-18-17 08:21 am Go to last post
  20. Game Lag

    I'm experiencing significant game lag recently. I know that it's not a new issue for many. Yes, I've cleared history, cache, deleted cookies, reset...

    Started by Dirkjon, 07-03-17 06:24 am
    • Replies: 8
    • Views: 5,015
    07-03-17 11:06 am Go to last post

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