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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 63,178
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 11,930
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 9,156
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 12,345
    03-02-14 08:19 pm Go to last post
  1. shop not working

    ppl are throwing money at the screen but nothing is happening! fix it :D "Unfortunately an error occured while the shop was loading, please...

    Started by SSSecretSquirrel, 06-04-18 06:00 am
    • Replies: 3
    • Views: 320
    07-03-18 01:41 pm Go to last post
  2. chat wont let me hit enter

    So yesterday mid wisp i accidentally bookmarked out of tso (hit a bookmark ...) and reloaded it to find that i could type but not hit enter in...

    Started by Ciara_Belle, 05-17-18 04:20 am
    • Replies: 7
    • Views: 262
    05-21-18 10:41 am Go to last post
  3. Problem loading game. No info

    Tried to load on different computers. No joy. Why can't there be a sidebar with notifications about temporary problems? Thanks

    Started by TheToothless, 04-10-18 06:59 pm
    • Replies: 1
    • Views: 657
    04-11-18 02:36 am Go to last post
  4. Members Directory

    Many players names are not on the members directory, how often is this updated? https://forum.thesettlersonline.net/memberlist.php

    Started by AlliNel, 02-15-18 05:52 am
    • Replies: 1
    • Views: 679
    02-17-18 02:46 am Go to last post
  5. Login Problem

    For the past hour or so I have been trying to login with no success. This is as far as my loading screen goes: https://snag.gy/QtKOWA.jpg I've...

    Started by Schipperke, 10-22-17 01:23 pm
    2 Pages
    1 2
    • Replies: 15
    • Views: 1,342
    10-23-17 02:42 am Go to last post
  6. cannot sign in today

    I got booted transferring from adv to home island. page would not load when i tried to get back in. so i signed out restarted computer, updated...

    Started by AlliNel, 08-21-17 03:42 am
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 5,548
    10-22-17 10:11 pm Go to last post
  7. Problem Starting Standalone Client

    I just installed the standalone client. After I start the client & hit the "Play Now" button, what I get is this: That's the icon for VLC...

    Started by Wet_Jimmy, 10-22-17 09:16 pm
    • Replies: 0
    • Views: 481
    10-22-17 09:16 pm Go to last post
  8. Maintenance Aug 21 2017: Zeus still down?

    I am still unable to connect to the Zeus server at 0900 EDT, one hour after the scheduled end of maintenance. Is there an ongoing problem with the...

    Started by Wruined, 08-21-17 05:08 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 3,056
    10-22-17 04:34 pm Go to last post
  9. keep loosing keyboard and mouse controls if switch tabs or minimize window

    Hello all, if i switch tabs in browser, or minimize the browser window while playing the game, and then return to the game/browser tab/window, i...

    Started by LoveConquersAll, 08-20-17 06:19 am
    • Replies: 5
    • Views: 767
    09-13-17 06:16 am Go to last post
  10. Where are all the players in Expeditions?

    Is there a (another) new 'feature' in Expeditions? Along with the now, slow moving Marshals, it seems there is a lack of player target colonies out...

    Started by Raubhautz, 06-12-17 02:28 pm
    2 Pages
    1 2
    • Replies: 13
    • Views: 4,622
    09-06-17 12:02 pm Go to last post
  11. Server Logon

    I have been unable to log on for the last five hours. I keep receiving a message that Uplay is unavailable. Is the server down?

    Started by Dreadrastaman, 08-29-17 09:50 am
    • Replies: 1
    • Views: 1,148
    08-29-17 12:02 pm Go to last post
  12. Test server login

    I haven't been able to log in to the test server. I can't tell anyone on the test server, because I can't login. Keeps going back to the login page.

    Started by Mouldy, 08-12-17 05:18 pm
    • Replies: 5
    • Views: 1,460
    08-14-17 10:05 am Go to last post
  13. 2x Cav, Xbows and Elites

    Today I have twice as many cavalry, crossbowmen and elite soldiers than I actually should have. https://prntscr.com/fx8roi

    Started by CrazyOol, 07-18-17 08:21 am
    • Replies: 0
    • Views: 1,342
    07-18-17 08:21 am Go to last post
  14. Game Lag

    I'm experiencing significant game lag recently. I know that it's not a new issue for many. Yes, I've cleared history, cache, deleted cookies, reset...

    Started by Dirkjon, 07-03-17 06:24 am
    • Replies: 8
    • Views: 3,400
    07-03-17 11:06 am Go to last post
  15. I can't open adventure map

    Everything else works normal, I can visit friends islands. When i try to open adv map this is all i get: http://prntscr.com/f5a3l1 Yes, i...

    Started by ghannima, 05-07-17 02:39 pm
    • Replies: 8
    • Views: 3,145
    05-08-17 02:18 am Go to last post
  16. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 1
    • Views: 2,528
    05-07-17 04:20 pm Go to last post
  17. Marhsal

    I'm having issues with the expedition part of this game. I try to load my marshal and when I ok it, he loads and then all troops go to 0. I tried...

    Started by SamuraiKyoto, 04-20-17 07:12 am
    • Replies: 5
    • Views: 2,038
    04-21-17 06:29 pm Go to last post
  18. Unhappy Easter event quest Killing Time

    i completed an short adventure but after i return to my island, the quest wont completed.

    Started by Supermastah, 04-06-17 09:42 pm
    • Replies: 2
    • Views: 2,378
    04-07-17 09:46 pm Go to last post
  19. Production numbers for Crisis Quest

    I have found that the production count in the quest does not match what is happening in game. Specifically, I produce water now at 51k/12 hr but...

    Started by Zondig, 02-02-17 07:23 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 9,303
    03-05-17 09:56 am Go to last post
  20. Problem with the "Missing Tools" quest

    the first two steps of the quest are to open the shop and purchase tools then to put tools into mayors house. when I purchase the tools I receive a...

    Started by Firdaemon, 02-18-17 06:50 pm
    • Replies: 1
    • Views: 3,813
    02-19-17 09:12 am Go to last post

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