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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 608,362
    06-15-18 05:28 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 59,443
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 52,534
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 100,942
    03-02-14 08:19 pm Go to last post
  1. Support Form Doesn't Work

    When you try to send a support request you get an error message saying you need to put in a valid email address, and yet there is no place to put...

    Started by AlliNel, 04-14-20 04:19 pm
    • Replies: 4
    • Views: 419
    05-26-20 03:44 am Go to last post
  2. Game White Screens

    Game is still not playable, realized I just don't care anymore.

    Started by Lunesse, 05-13-20 10:09 am
    • Replies: 0
    • Views: 137
    05-13-20 10:09 am Go to last post
  3. Game Problem

    The Fairy Dust buff no longer works since the update. The contact form is also not functioning properly and does not provide a spot for email address...

    Started by SlinkyBird, 04-26-20 07:01 am
    • Replies: 4
    • Views: 277
    04-27-20 07:14 am Go to last post
  4. Magic Lamp and Camel Stable should not be 2 x 2

    The Magic Lamp and Camel Stable need to be coded as decos and not as 2x2 buildings. They are strictly small decos, they are the same size as a...

    Started by ShuttlePilot, 04-08-20 07:18 pm
    decorations
    • Replies: 3
    • Views: 737
    04-12-20 07:36 pm Go to last post
  5. Problems with Loading & Lag

    I am having problems with game lag & slowness. Hourglass just spins and spins and may perform action or may not. 1. Loading generals & switching...

    Started by Kitanium, 01-22-20 01:54 pm
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 8,288
    02-12-20 10:20 pm Go to last post
  6. General Was Defeated Glitch?

    I did not receive a Medipak when the quest "General Was Defeated" finished. I can't find a way to make another one in provision house. My quest que...

    Started by Misheffa, 02-12-20 06:18 am
    • Replies: 0
    • Views: 976
    02-12-20 06:18 am Go to last post
  7. Pathfinder doesnt acknowledge already owned colonies

    Marshall challenge wants me to claim 3 colonies . but the other day i claimed 5. they are still active. thus claimed they should count towards...

    Started by Ciara_Belle, 01-26-20 04:27 pm
    • Replies: 3
    • Views: 2,402
    01-27-20 07:47 pm Go to last post
  8. Missing Elite Barracks

    My Elite barracks as disappeared - any suggestions

    Started by Nought, 10-28-19 01:25 pm
    • Replies: 2
    • Views: 7,387
    10-28-19 05:09 pm Go to last post
  9. Exclamation disconnection (chat AND server) every five minutes

    i keep disonnecting every five minutes form chat and/or server. i even got an early were doing maintainace message and got send back to the homepage...

    Started by dark_mobius, 10-23-19 10:24 am
    2 Pages
    1 2
    • Replies: 10
    • Views: 11,983
    10-25-19 08:15 am Go to last post
  10. Foreign Ship disappearing

    This latest update has made it so the foreign ship quests for the weekly challenge has disappeared completely from my island. I hadn't finish making...

    Started by projekt3000, 10-15-19 04:45 am
    2 Pages
    1 2
    • Replies: 15
    • Views: 16,225
    10-17-19 04:08 pm Go to last post
  11. Chrome Phasing out Adobe Flash

    How is Ubisoft addressing the Chrome phase out of adobe flash player? Will you be changing to a different platform or will users have to use a...

    Started by Kavos, 08-24-19 07:22 am
    • Replies: 4
    • Views: 13,168
    09-07-19 04:30 am Go to last post
  12. Gold-Hearted Skill

    Hi I think I have a problem with my geologists using the gold-hearted skill. I can see it usually adds 100 gold units to a gold mine when it...

    Started by Moebus, 08-30-19 02:23 am
    • Replies: 0
    • Views: 8,420
    08-30-19 02:23 am Go to last post
  13. Game not loading .. Ares Server

    Game not loading .. Ares Server Is everyone have same issue ?

    Started by srinivas4uall, 06-18-19 04:01 pm
    • Replies: 4
    • Views: 21,583
    08-09-19 02:22 am Go to last post
  14. 11 marble deposits

    deleted

    Started by Kanesh, 07-08-19 05:27 pm
    • Replies: 0
    • Views: 18,550
    07-08-19 05:27 pm Go to last post
  15. Prolonged Log-In Times

    Prolonged Log-In Times 1. Date and time - when exactly did the problem occur and how long did it take to load the game? It has been a...

    Started by NoEyedDeer, 04-20-19 11:05 pm
    • Replies: 4
    • Views: 21,010
    06-18-19 09:39 am Go to last post
  16. Cant complete "Extracting Saltpeter"

    I have satisfied all 4 requirements (at the same time) for Extracting Saltpeter quest. All 4 have green checkmarks and all, but there is no green...

    Started by Jondaur, 04-14-19 05:58 pm
    • Replies: 2
    • Views: 18,271
    04-15-19 02:37 am Go to last post
  17. Material use when storehouse is full

    When my storehouse if full (say bronze swords as an example), the system still sees the materials to make that item as being used. For bronze...

    Started by Kanesh, 03-09-19 12:01 pm
    • Replies: 1
    • Views: 17,657
    03-19-19 01:17 am Go to last post
  18. game in maintenance mode?

    no announcement etc.. it will let me log in but play reverts to maint screen... this forum had a database error on it for 30 min also.. what is eta...

    Started by Ciara_Belle, 01-27-19 05:08 am
    8 Pages
    1 2 3 ... 8
    • Replies: 73
    • Views: 116,216
    03-02-19 07:04 pm Go to last post
  19. No Weekly Challenge now for 2nd week

    Level 58 so not sure what's going on...

    Started by Daughter2014, 02-04-19 01:53 am
    • Replies: 2
    • Views: 20,425
    02-04-19 12:28 pm Go to last post
  20. Guild Market did not change

    The guild market vote timer is stuck at 0 seconds and the guild market did not change in the merchant.

    Started by AlliNel, 12-30-18 08:04 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 56,344
    01-08-19 03:33 am Go to last post

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