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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    6 Pages
    1 2 3 ... 6
    • Replies: 59
    • Views: 41,822
    09-06-16 12:10 pm Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 8,090
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 6,472
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 7,478
    03-02-14 08:19 pm Go to last post
  1. keep loosing keyboard and mouse controls if switch tabs or minimize window

    Hello all, if i switch tabs in browser, or minimize the browser window while playing the game, and then return to the game/browser tab/window, i...

    Started by LoveConquersAll, 08-20-17 06:19 am
    • Replies: 1
    • Views: 39
    Yesterday 06:32 pm Go to last post
  2. Maintenance Aug 21 2017: Zeus still down?

    I am still unable to connect to the Zeus server at 0900 EDT, one hour after the scheduled end of maintenance. Is there an ongoing problem with the...

    Started by Wruined, Yesterday 05:08 am
    2 Pages
    1 2
    • Replies: 14
    • Views: 133
    Yesterday 06:25 am Go to last post
  3. cannot sign in today

    I got booted transferring from adv to home island. page would not load when i tried to get back in. so i signed out restarted computer, updated...

    Started by AlliNel, Yesterday 03:42 am
    4 Pages
    1 2 3 ... 4
    • Replies: 32
    • Views: 400
    Yesterday 06:16 am Go to last post
  4. Where are all the players in Expeditions?

    Is there a (another) new 'feature' in Expeditions? Along with the now, slow moving Marshals, it seems there is a lack of player target colonies out...

    Started by Raubhautz, 06-12-17 02:28 pm
    • Replies: 8
    • Views: 440
    08-18-17 02:28 pm Go to last post
  5. Test server login

    I haven't been able to log in to the test server. I can't tell anyone on the test server, because I can't login. Keeps going back to the login page.

    Started by Mouldy, 08-12-17 05:18 pm
    • Replies: 5
    • Views: 112
    08-14-17 10:05 am Go to last post
  6. 2x Cav, Xbows and Elites

    Today I have twice as many cavalry, crossbowmen and elite soldiers than I actually should have. https://prntscr.com/fx8roi

    Started by CrazyOol, 07-18-17 08:21 am
    • Replies: 0
    • Views: 140
    07-18-17 08:21 am Go to last post
  7. Game Lag

    I'm experiencing significant game lag recently. I know that it's not a new issue for many. Yes, I've cleared history, cache, deleted cookies, reset...

    Started by Dirkjon, 07-03-17 06:24 am
    • Replies: 8
    • Views: 289
    07-03-17 11:06 am Go to last post
  8. I can't open adventure map

    Everything else works normal, I can visit friends islands. When i try to open adv map this is all i get: http://prntscr.com/f5a3l1 Yes, i...

    Started by ghannima, 05-07-17 02:39 pm
    • Replies: 8
    • Views: 682
    05-08-17 02:18 am Go to last post
  9. Exclamation Losing connection to the server

    I am not able to log into the game. I log into the website. When click play it shows loading and popup load up fine. right after when popup goes...

    Started by doomish, 05-07-17 04:13 pm
    • Replies: 1
    • Views: 303
    05-07-17 04:20 pm Go to last post
  10. Marhsal

    I'm having issues with the expedition part of this game. I try to load my marshal and when I ok it, he loads and then all troops go to 0. I tried...

    Started by SamuraiKyoto, 04-20-17 07:12 am
    • Replies: 5
    • Views: 500
    04-21-17 06:29 pm Go to last post
  11. Unhappy Easter event quest Killing Time

    i completed an short adventure but after i return to my island, the quest wont completed.

    Started by Supermastah, 04-06-17 09:42 pm
    • Replies: 2
    • Views: 828
    04-07-17 09:46 pm Go to last post
  12. Production numbers for Crisis Quest

    I have found that the production count in the quest does not match what is happening in game. Specifically, I produce water now at 51k/12 hr but...

    Started by Zondig, 02-02-17 07:23 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 3,803
    03-05-17 09:56 am Go to last post
  13. Problem with the "Missing Tools" quest

    the first two steps of the quest are to open the shop and purchase tools then to put tools into mayors house. when I purchase the tools I receive a...

    Started by Firdaemon, 02-18-17 06:50 pm
    • Replies: 1
    • Views: 1,600
    02-19-17 09:12 am Go to last post
  14. major errors loading when updates are done

    loca/styles/defa.swf comes in a popup box on the load screen that currently shows santa. every single time an update is done this happens. ...

    Started by where_am_i, 12-17-16 10:44 am
    • Replies: 1
    • Views: 2,716
    02-01-17 05:49 pm Go to last post
  15. Newsletter

    Since I signed up and authenticate with Facebook, I have no idea what happens to newsletters, which are checked in Profile, except that I don't get...

    Started by Llewelyn1966, 12-20-16 07:15 am
    • Replies: 1
    • Views: 2,880
    12-21-16 03:37 pm Go to last post
  16. Unable to load game through Steam

    I picked up Settlers through Steam a year ago and (almost) everything have worked fine. Since a patch two weeks ago I can no longer log in without...

    Started by Lakih, 11-19-16 08:25 pm
    • Replies: 0
    • Views: 4,395
    11-19-16 08:25 pm Go to last post
  17. File loading failed.

    I am trying to log in now, Wednesday at 8.30pm (Central Time) and in any browser I try I get stuck in the loading screen. It says "File loading...

    Started by Ozrak, 12-14-11 06:29 pm
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 20,621
    09-19-16 05:53 am Go to last post
  18. connection problem

    i keep on having connection problem while my connection is perfectly fine. i played CS go, dota, and keep on checkin on my ping and its all fine. but...

    Started by Cunkz, 03-19-16 03:21 am
    • Replies: 6
    • Views: 4,670
    09-18-16 10:20 am Go to last post
  19. Question game offline - but how does uplay know?

    I was unable to logon for a couple of hours tonight. I got the usual and extremely frustrating 'refresh browser' message and eventually the 'uplay...

    Started by Sir_Glyxlpk, 06-30-16 11:38 pm
    • Replies: 1
    • Views: 3,543
    07-01-16 12:54 am Go to last post
  20. Size of windows

    I was playing the game and took a brief break (I fell asleep), leaving the game running. When I went back to the game all of the windows had...

    Started by KennethS, 06-17-16 03:41 pm
    • Replies: 1
    • Views: 3,335
    06-17-16 04:08 pm Go to last post

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