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Forum: Technical Issues

Post bugs, look at known issues and solutions here!

  1. Sticky Thread Sticky: Problems Logging in? READ HERE!

    Hello Everyone! So, I'm going to tell you simple instructions on how to fix your Log-in problem if it doesn't work on the first time. A lot of...

    Started by RomanGodCamper, 05-02-13 03:17 pm
    9 Pages
    1 2 3 ... 9
    • Replies: 80
    • Views: 1,045,353
    06-17-23 04:43 am Go to last post
  2. Sticky Thread Sticky: How-To: Clear your Cache & Cookies!

    If you've heard everyone say, "Clear your Cache" or "Delete your cookies" here is a very helpful guide to do just that! Supported Systems and...

    Started by BB_Nellemose, 03-06-14 03:16 pm
    • Replies: 3
    • Views: 120,041
    03-06-14 05:49 pm Go to last post
  3. Sticky Thread Sticky: Unable to Login: "Server Zone Crashed"

    Good Evening, During your time in The Settlers Online, you may run into a "Server Zone Crashed" error or what is more commonly referred to as a...

    Started by BB_Nellemose, 03-06-14 02:50 pm
    • Replies: 0
    • Views: 83,850
    03-06-14 02:50 pm Go to last post
  4. Sticky Thread Sticky: [Help] How to Contact Support

    Good evening! If you come across the unfortunate incident where something has gone terribly wrong, like getting locked out of your zone in the...

    Started by BB_Nellemose, 03-02-14 08:19 pm
    • Replies: 0
    • Views: 152,052
    03-02-14 08:19 pm Go to last post
  1. Unhappy Guild member unable to chat for months

    I talked with him via in-game mail since the very 1st day I played on Ares. That was 3~4 months ago? It would be awesome if we could chat with him in...

    Started by Fanastan, 10-28-23 01:17 pm
    chat, chat fail
    • Replies: 2
    • Views: 579
    11-03-23 07:19 am Go to last post
  2. unable to log in!

    Dear my fellow settlers online players, I was doing a shaman adventure for event. I was at work and minimized while i was releasing a vehicle....

    Started by Doom072571, 08-28-23 09:09 am
    2 Pages
    1 2
    • Replies: 11
    • Views: 15,000
    09-27-23 03:29 am Go to last post

    While setting up an attack in Witch of the Swamp, my virus checker blocked the connection to The only other post...

    Started by Borkin, 08-03-23 10:56 am
    • Replies: 0
    • Views: 677
    08-03-23 10:56 am Go to last post
  4. Merchant broken

    My merchant looks like this today

    Started by gnharrold01, 07-21-23 07:03 pm
    • Replies: 1
    • Views: 593
    07-24-23 12:27 am Go to last post
  5. No Chat server

    I was just able to log in to game approximately 30 mins ago. The chat server is not functioning at this time. Have not tried to log out and log...

    Started by Lady_Kizmiaz, 07-19-23 06:20 am
    • Replies: 2
    • Views: 603
    07-20-23 09:09 am Go to last post
  6. Ubisoft login spam

    In the last 2-3 days I get the Ubisoft login screen every time I start settlers. Why the change?? There is no "remember me" option.

    Started by Kanesh, 04-13-23 03:56 pm
    2 Pages
    1 2
    • Replies: 15
    • Views: 3,783
    07-20-23 02:45 am Go to last post
  7. Unknown maintance

    I have been locked out for about 4 hours now. I was running an adventure and got a shut down notice due to maintainance. Nothing here about said...

    Started by Whatsupagain, 07-10-23 03:38 pm
    • Replies: 5
    • Views: 939
    07-13-23 12:40 am Go to last post
  8. Thumbs down Can't log in. Game freezes at logo screen.

    The game loads at about 90% then just sits there. Was fine until two days ago. Tech sent a link with a possible fix but it's not accurate. Tried...

    Started by Lord_Kor, 06-16-23 04:58 pm
    2 Pages
    1 2
    • Replies: 10
    • Views: 4,137
    07-10-23 04:59 am Go to last post
  9. Easter Egg Tree - Not Working As Stated

    The Easter Egg Tree is not working as stated in the description -- "Only affects explorers first sent while the buff is active, and includes those...

    Started by Kitanium, 06-20-23 08:54 am
    • Replies: 3
    • Views: 13,669
    06-21-23 02:26 am Go to last post
  10. Market lockups?

    I noticed a few times when I switch between the buy tab and the sell tab that the game goes unresponsive. Could there be some issue when selling a...

    Started by jeckar, 06-20-23 02:44 pm
    • Replies: 0
    • Views: 642
    06-20-23 02:44 pm Go to last post
  11. cant log in.

    the site locks up right at the BB logo it loads as normal up until the EndOfStreamException. i deleted cache etc waiting about 10 minutes seems...

    Started by binderberger, 05-21-23 07:56 pm
    2 Pages
    1 2
    • Replies: 17
    • Views: 4,199
    06-19-23 10:06 pm Go to last post
  12. Loot from adventures no longer scrollable

    Attached a screenshot but the loot is no longer scrollable. You cant see all the loot you get from adventures. This is on Chrome

    Started by gnharrold01, 05-12-23 04:51 pm
    • Replies: 1
    • Views: 1,821
    05-15-23 12:13 am Go to last post
  13. message about hardware acceleration being turned off

    no matter what position I switch this to, I keep getting message when loading the game that my hardware acceleration is turned off. I really can't...

    Started by Narasn, 03-23-23 05:49 pm
    • Replies: 0
    • Views: 3,919
    03-23-23 05:49 pm Go to last post
  14. Gems Shop error

    please advise (see attachment). This has been a problem for at least a week for sure. I also get an error when I try to submit a ticket.

    Started by sugarhill, 03-12-23 01:44 pm
    2 Pages
    1 2
    • Replies: 11
    • Views: 7,044
    03-22-23 11:08 am Go to last post
  15. Cannot get the Old Client to run

    Playing the game in Brave under Windows 10. I have BitDefender as a virus checker. It has an Anti-Tracker Extension running in Brave. Can't quite...

    Started by Borkin, 03-01-23 07:26 pm
    • Replies: 2
    • Views: 4,687
    03-13-23 01:13 am Go to last post
  16. i keep getting kicked out by memory error

    i get kicked out of game by browser with memory error even tough it only happens to me on this game other websites run smoothly i have my email of...

    Started by dark_mobius, 02-20-23 01:40 pm
    • Replies: 6
    • Views: 6,614
    02-25-23 04:33 am Go to last post
  17. can't get on server

    Tried to log on but it keeps saying it can't get on the server. Don't see where i can switch to another server so I can't get onto the game

    Started by FeralDiablo, 02-16-23 10:28 pm
    • Replies: 1
    • Views: 1,828
    02-17-23 02:25 am Go to last post
  18. can't get into game this morning

    tried two different browsers and multiple times - just get the hammer guys when it loads ok nvm you must have been doing something on the servers...

    Started by Narasn, 07-02-22 03:21 am
    2 Pages
    1 2
    • Replies: 19
    • Views: 9,701
    12-04-22 05:00 pm Go to last post
  19. Can't finish Arctic Explosion??

    Last Wednesday I had a problem with Arctic Explosion, there was a collect that would NOT let me close it out. As a result, I could not END the...

    Started by Lowgunn1, 10-31-22 07:57 am
    • Replies: 2
    • Views: 3,027
    11-01-22 08:43 am Go to last post
  20. Angry Mountain Labyrinth - fog issue

    Ok there seem to be some random problems while running <Mountain Labyrinth> I have ran two of the adventure without problems. But on the 3th...

    Started by bashing, 09-19-22 10:08 am
    • Replies: 5
    • Views: 5,494
    09-22-22 06:10 am Go to last post

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