Chat and Conduct Rules Explained
While the Code of Conduct covers all of the forum and chat rules, the community has requested a more specific description of what conduct generally is and is not allowed. We cannot foresee all possible circumstances; therefore, this list is not comprehensive and can be edited for clarifications or additions at any time. If you are unclear about the rules the best course of action is to submit a support ticket or send a private message to the community manager on the forums. The Code of Conduct is the standing agreement between the player and staff, this post serves to explain and clarify the rules. Should there be a discrepancy between the two, the Code of Conduct will be the ruling document.
The Settlers Online is a PEGI 7+ rated game.
PEGI 7+ is a rating established by Pan European Game Information. It is similar to an ESRB rating of E 10+. The game can contain mild cartoon violence. It cannot contain gambling, coarse language, or even mild sexual references.
All the rules outlined below are also valid in their entirety for the chat room and any message systems in the game.
Table of Contents
Netiquette
Chat and Forum Topics
Moderation and Support
Cheat, Hacks, and Scams, Oh My!
Trade
User-Generated Contests
Individual Cases
Looking For Group Channel
"Trade" & "Looking For Group" channels
We have introduced a new chat channel and would like to present updated rules for two dedicated channels. The main change is the move of offering/requesting related to adventures from the trade channel to the new Looking For Group (Coop) channel.
- Global-1: Default channel. Please remember - trading & adventure requests are not allowed.
- Trade: This channel should be used exclusively for trade-related activities.
- Looking for Group: Default channel for coop activities (adventure requests, coop search/discussion).
Trade Channel Rules
- General trade discussion: Price inquiries, PFB trades, gifts, Adventure loot/spot selling, etc. (NOT allowed: Coop, Adventure and Coop-Requests discussion).
- Trade requests
- Stick to the "trade" topic and switch to the relevant channel for other discussions not related to the trade channel (for example Looking For Group channel for adventure/coop activity).