[UBI Official] Problems after the patch

Hey everyone,

Just wanted to make a quick update. We are aware of the current problems. The Adventure System is currently not working. Do not start new adventures or you will lose them. Please report the adventures you have already lost to Customer Support. We are currently looking to fix this issue ASAP. I will keep you posted with any updates. Due to time difference between the US and Germany (where the developer team is located) this problem will not be solved over the weekend. We expect to have an update on Tuesday morning.

To send a ticket to Customer Support click here, please be sure to include the information on this thread.

Thanks for your understanding everyone!

Kate

I'm having issues with the chat losing keystrokes if I type at normal speed. This is occurring when I am using heavy system resources such as video rendering (but what else would I do while waiting for my videos to render!?)

Mac OSX 10.7.1
Chrome 14.0.835.163

Popup the for next level shows up every time you log in.

1. Adventures that were in progress before patch expired
2. Adventures started after patch expire instantly
3. Population for army prior to patch is not counted towards overall population
4. Global chat tab is not showing up until you manually join "/joinchat global-1"

Whisper icon started flashing repeatedly even though I checked it like 6 times. I finally started a chat myself to get it to stop flashing. Started doing it as soon as I joined the server, only happened once though.

it shows my next quest every time I rejoin the server. The thing that says I have to complete adventures to get to level 39 and receive 170 gems...

Im using google chrome, on a windows XP

Trade window seems to update slower than ever upon log-in. Can take up to 5 or 10 minutes to see most of the active trades available.

i tried to do the quest bounty hunter last night about 10:30 pm and when i clicked on the zone to enter it told me i h2d 23h some odd min and when i entered it said unable to enter finished or time is up or something of that nature i do not believe that i lost anything besides the actual quest

thank you
thefish

I experienced the same error as DarkD, where the whisper window was flashing even though I had no whispers, and I couldn't get it to stop flashing. I also see my quest every time I log in, but now it shows that there is no reward for hitting level 32 when it used to show I'd get building licenses.

Popup the for next level shows up every time you log in.
Global chat tab is not showing up until you manually join "/joinchat global-1"

I'm seeing buffs left in my star menu after I buff a friend, but only when I'm at my home island. When I'm at a friend it shows correctly.

Quote:

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Originally Posted by DarkD

Whisper icon started flashing repeatedly even though I checked it like 6 times. I finally started a chat myself to get it to stop flashing. Started doing it as soon as I joined the server, only happened once though.

it shows my next quest every time I rejoin the server. The thing that says I have to complete adventures to get to level 39 and receive 170 gems...

Im using google chrome, on a windows XP

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Have had the same probelm with whisper. Though It happens everytime I log on. It finally stops if someone whispers me.

has building buffed by friend, suppose to be still lasting, but the animation go off, i put a fish plate on them, it take the fish plate, but show the friend buff again
-- not sure how long it will last yet

Global chat channel seems to disappear for a lot of users. Some newbies have been typing normal chat in the help channel and then notifying of no other channels being available.

Sometimes while typing I will suddenly find myself looking at the log-in screen (main screen with the blue play button) and have no idea how I got there. No error popped up like when getting timed-out or server call error happening.

When I return to the game sometimes there are NO chat channels at all. No global, help, trade, guild, whisper, or news. Just a bit empty chat window with no tabs.

Trade acceptance letters keep arriving (duplicates) after all trade transactions are completed.

When I logged in today I notice my gem total was different. when I logged off yesterday I had 243 gems. Today it reads 43 total gems, yet I did not spend any. Is this a yet unidentified problem/bug.

Quote:

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Originally Posted by DarkD

Whisper icon started flashing repeatedly even though I checked it like 6 times. I finally started a chat myself to get it to stop flashing. Started doing it as soon as I joined the server, only happened once though.

it shows my next quest every time I rejoin the server. The thing that says I have to complete adventures to get to level 39 and receive 170 gems...

Im using google chrome, on a windows XP

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Same for me except my whisper tab always flashes when no one is there.

Firefox/Vista

Can't get into the game.
Takes up to 15 minutes at times.

Quote:

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Originally Posted by SirRoy

Can't get into the game.
Takes up to 15 minutes at times.

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Is anyone else seeing this issue?

Yes Kate, I sometimes have problems logging in where it takes multiple refreshes to get it to load. Gets stuck on the loading window.
I also have the whisper channel flashing, turns off if someone whispers me.
I didn't get any XP for taking Mary's camp
I get the next quest screen on logging it
Can't use return when logging on to game, have to use the login button
Still getting tossed out to the username and password screen when timed-out (mostly for IE9)

Thanks for reporting the issues everyone! They have been sent on tot he developer. Hopefully, we can get resolutions on most of them soon.

Top priority is obviously fixing the Adventure System.

Thanks everyone for your patience. I know how frustrating bugs like these are, especially for the higher level players. I will let you know as soon as I know anything new.

Not that it is a big problem , but my bow mfg is not showing ZZs when shutdown.

Is it only me or does it seem like mucho problems developed once we went to the new logon requirements??

~still patiently waiting for anything new regarding adventures so us higher lvl players can start playing again soon~ :(

Quote:

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Originally Posted by Wallstreet

~still patiently waiting for anything new regarding adventures so us higher lvl players can start playing again soon~ :(

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We are currently testing it, but we THINK that they are good to go. I will let you know when we are 100% positive, but it is fairly safe to assume you can start adventuring again!

Quote:

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Originally Posted by BB_Katealyst

We are currently testing it, but we THINK that they are good to go. I will let you know when we are 100% positive, but it is fairly safe to assume you can start adventuring again!

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On that note, is there an ETA on getting refunds on the ones that broke?