File loading failed.

any words from the team? it seems to me that the problem is on their side..since i'm getting the same result, i even tried it in opera =(

same issue here can't see half my island , drop resources on mayor house etc

Same issue, first time I've not been able to get past it. Tried numerous times. Seems its an issue on their end, hope someone is keeping an eye on things even though it is the holidays, very bad time for downtime.

Email correspondence with Support

-----------------------------------------------
Good Morning and happy holidays,
I am sure you are aware of this and are currently working to make it better.
However, I cannot login. I can click on "sign in with facebook' and I can
click on "Play Now" but after that, the game does not load, or loads very
slowly.
Last night, while wrapping presents, I turned on the game, and allowed it to
load with no interference from me, and after wrapping for two hours the game
still did not load.
I then proceeded to upgrade my browser and my flash and cleaned out cache and
my laptop, but even today I am not able to login. Please fix this problem and
allow me to tend my empire.
My browser is Firefox 8.0.1.
Thank you and happy holidays,
LadyK
__________________________________________________ ________

hello LadyK support team,

We have received your request and process them as soon as possible.

Please do not change the subject line or any information, otherwise the assignment of your ticket to an agent is no longer possible.

To reply to the agent simply reply to the email that is sent to you. Please refrain from sending in multiple tickets on the same issue as it will slow down the process of you getting a response from a support agent.

Hello LadyK,

Have you tried loading the game in another browser, I noticed you are using Firefox which usually doesn't have as many issues with the game. If you could try IE or Chrome to load the game to see if it a browser issue or something else.



Castle Empire Support Team

__________________________________________________ _________
At this point, I have tried I.E. 9 and Chrome, and I am still having
issues. I am not able to get past the "santa" page sometimes, but if I
am able to get into the game I am missing multiple chat tabs and am
only able to stay on for a limited amount of time. As I am replying to
this email, I have had to refresh my game 3 times, because I have
gotten the popup box saying to refresh browser, clear your cache
(which I have done), and server failed please refresh.

Please help.

Thank you,
LadyK

__________________________________________________ _________
Hello LadyK,

I am looking into the issue and submitting a bug report, however not sure how long it will take to be addressed because of the holiday.



Castle Empire Support Team

Hello everyone we are aware of the issue.

I have made a forum post about this that I will be updating with information as it comes along.
http://forum.castleempireonline.com/...745#post162745

site manager it is not the regular maintenence there is none today there was some yesterday but not all day i can't get past the longin screen what is wrong i spend a lot of money on here and just started so what is the issue fix it or give me my money back trux tedrc@hotmail.com tedrc@cinatra.com contact me at either

Ted

I am having the same issues as Ladyk i have tried multiple browsers i usually use safari on my apple laptop, google chrome or Internet Explorer i like this game alot in the little over a week i have been playing i have spent $200 on it so i want the issue fixed or my money back.

your link doesn't work BB_MrGrimm

Invalid Forum specified. If you followed a valid link, please notify the administrator

I am having the same issue now.

This issue is occurring again... I'm on a mac. All caches cleared (on the mac as Well as in chrome)...
my island will not load properly.. Many in my guild experiencing this as well.
also my adv will not load correctly

also - guildies report its happening on firefox also (pc users)

https://photos.smugmug.com/Computers...33.29%20AM.jpg

https://photos.smugmug.com/Computers...02.20%20AM.jpg

Same problem here on IE. Cleared caches but problem stayed. Logged out and now unable to relog.