Logging into game...

I have a home network and LadyBunnyfluff is a relative on my home network there are 7 seperate users and computers on this net but only 4 of us play on the same games. Only two of us play on CE and LadyBunnyfluff tried to log into her facebook account today and they hit her with a security challenge the choices on the challenge are to identify her friends 5 in all from pictures that are in their photo album that don't even show them. they are favorite pictures of her friends could be aunt or cousin or cat or dog or whatever. the other choice is the phone # which they dont accept because she used the same phone as I did when we set up our facebook accounts. So when she enters her contact # they say its already in use! Hence she can't get in to face book to play CE. Is there any way she can get her account to where she can log in directly to CE or does she have to make a whole new account and start all over? If she has to do that then she will lose all the stuff she spent money on. Please help if you have a solution to this matter.