To say there is no customer support here is either a blatant lie, or gross ignorance.
The Customer Support here is awesome.
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AS I stated to you in another conversation, you get an auto response when you file a ticket.
You say you are not, That means it is probably going into your junk mail or to an email acct you are not checking.
Could also mean there was a service interruption on BB's mail server or automated mailer process. It's not like there's some guarantee that their automated mailer ALWAYS works, SirRoy. Lighten up a bit.