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Hi,
Just got banned for two days from chat by BB_Gramleg for regular standard general chat. Is this a regular experience for you guys? Over moderation is killing this game. Does Blue Byte need to take charge? What are your feeling on this issue?
It just strikes me as totally unfair. Lots of people seem to feel the same way and Blue Byte need this brought to their attention.
If anything it has been extremely undermoderated for months.
Right. What exactly are your standards?Quote:
Originally Posted by Emurock
Actually, please don't share them. The moderators aren't making up chat rules as they go - things are spelled out in the Code of Conduct & Terms of Service and other threads that have been stickied.Quote:
What exactly are your standards?
If you were banned, then you ran afoul of those rules, regardless of what your interpretation of "regular standard general chat" may be. Learn from it & move on.
Just cause you got banned the game is over moderated? If you got a ticket for speeding does that mean that the cops are crazy? If you get an extra chicken tender pack does that mean that the people working are stupid? If you find a penny on the ground does that mean that someone was lazy?
actually, it'd be nice to have more regular moderation. global gets really carried away a lot. anyone carrying on a sensible conversation has nothing to worry about. in fact, the mods are usually very tolerant; bb mistapink was on yesterday and i was amazed to see people blatantly ignoring multiple request to tone the conversation down. if you kids want to carry on pushing the boundaries then don't get upset when you have to deal with the consequences.
I normally dont even talk in global any more its pointless.
Help is starting to get there too kind of.
I received a ban from that of BB as well yesterday, apparently you are suppose to receive information on that of what you are being banned from and yet I have seen nothing. Hmmm, rather strange for a company that wants to enforce its CoC but when you request reason as to it, you receive either computer response or some general non-specific reason which could be none of what you had done. As for the claim we violated the Code of Conduct, the CoC isn’t specific in what is a violation, anyone could interpret anything according to the CoC to ban, remove, etc for any reason and what right does BB have in ban someone based on an opinion of someone? Is this person that understands legal issues surrounding the CoC? At the moment and while I agree that moderation is needed I think for what happened yesterday to myself and others is the result of a overzealous moderator that if he/she doesn’t like the discussion they will shut it down and if you don’t you will be banned or otherwise permanent ban. I would welcome someone from support to contact me soon.
I have seen Mistapink and MrGrimm moderate chat. They do give warnings to people before they ban (have seen it many, many times). I do not think they ban frivolously or without cause. If you do not know what you did to deserve being chat banned or banned in general, private message them.
I think the chat is under-moderated.
They should give bans with no warnings.
People agreed to the rules and should be held accountable.
The chat has become nearly useless.
i was on when you got banned acidrain he warned you twice and then told you your banned. thats more than enough warning.
I agree with sirory though, they should not have to warn you its in the terms and code, if you break it you should be banned without any red tape...
ignorance or lack of reading/common sense should not be an excuse people use.....
I hope over moderation does not become an issue here!
Lekool has seriously damaged its player fan base by alowing chat moderators to run wild and mute/ban on the smallest whim.
u mean over moderated . u must be kidding me. the chat should be moderated and give warnings more than it does right now. It clearly states in the chat rule that global-1 and help should be for game discussion, not for off topic one like politics. almost all in the global is breaking this rule. they should all be warned
This game is very under-moderated. I feel myself losing IQ points just by glancing at global for 5 seconds.
Iam requesting a full review of my account, thank you.
Just by way of further information, I received no warning before being banned by BB_Gramleg for 48 hours. Just some flippant comment contained in the notification that I should take a break and have a Kit Kat. Half way through the ban now and the ticket is still being dealt with by Blue Byte. No surprise there. I will be expecting an apology and compensation when the finally get around to dealing with my complaint.
As to standard general chat and what it means, well just that. I typed two lines of dialogue which was participating in the general conversation at the time. If you can't have friendly general chat in "general chat" then what's the point? Does every line have to contain the word "Castle Empire"? By that definition of off topic, saying "Hi" in general chat is a banning offence and that is exactly how petty the moderation is appearing to get. It might just be a problem with moderators not thinking while carrying out their duty.
I've tried contacting BB_Gramleg by email but he just ignores me. I've kicked it up a level now so that actual paid employees of Blue Byte can sort the problem out.
Keep letting me know about any problems you have been experiencing, it is much appreciated.
Thanking you all kindly in anticipation.
Please keep us posted as to your progress with this. I don't think we'll be holding our collective breath, but ... you never know.Quote:
I will be expecting an apology and compensation when the finally get around to dealing with my complaint.
I'm waiting for the faux lawsuit post next to be quite honest. Those are always amusing.
I might pop some popcorn & watch this unfold. Cheaper than a movie.
if your contributing to global chat as it currently stands then you should be banned cause everythig that goes on in there is terrible....
it's not moderated enough. there's been a huge number of spammers flooding global with no end in sight. if you were banned from chat, then there was a reason behind the ban. if they banned just for the fun of it, everyone would've been banned already.
Under-moderated... after my first week of playing I stopped going to Global. I would go if it was game related. Seems like the only game related discussions in the channel are the people advertising adventures and wares for sale.
But honestly, the main reason I avoid GC is because one too many times the discussion has been a bit too vile. For example, someone stated they wanted to urinate on a 12 yr old (who was in the channel) - that was the final straw for me. I attempted to use the ignore command, but when I typed /ignoreadd username, it said "this user cannot be ignored". Ignoring users needs to be in the context menu when you click on their name.
While typing up this reply, I flipped over to GC to check it out, and it has been fairly clean. Guess I'll give it another shot, but I'm willing to bet its because I'm on at 1:26 AM and all the kiddies are in bed because its a school night.
I have seen you in chat, if anything you deserve a much longer sentence. To come here and say you were unfairly treated is further proof you deserve to lose chat privileges.Quote:
Originally Posted by Acidrain
That's the response for typo'ing the username. I agree the ignore command should be on context menu. At a minimum, the error message should be made meaningful. Perhaps, "That username not found, please check spelling and try again."Quote:
I attempted to use the ignore command, but when I typed /ignoreadd username, it said "this user cannot be ignored"
Agree with this. WAYYYYYYY under-moderated
Quote:
Originally Posted by Fortoom
Hey all,
I am locking this threads as I would prefer we didn't talk about bans on the forums. If you were unjustly banned, please contact the Customer Support team. They should be able to get back to you within 24 hours.
Thanks,
Kate