Hello from BB_meesherbeans!

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10-01-12 08:26 am
Sanii

Quote:

Originally Posted by Gaogan

You guys really need to work on how you handle down time. "We are taking the servers down today" then actual shutdown 20 seconds later is not how you do it. Next time try "We are taking the servers down in {5,10,15} minutes". It would have been nice to be able to shut down my gold chain whose buffs were about to expire before the down time so it doesn't lose me money like it did when the servers crashed last night just before I could shut them down.

Indeed, I realize that support is probably not kept in the loop regarding extreme details of work being done by developers and maintenance people (as shown from previous ticket responses of mine), however, I wonder if our user feedback results ever go up the chain of the company.

I am in the technology business and our clients are our life blood to the company. You never never send a message "some time today" and then virtually immediately shut everyone down without a period of preparation allowance. Though perhaps I shouldn't say never because obviously you do it.

Unless it's an emergency shutdown, these kinds of actions are totally uncaring, spread dissatisfaction with the customer base and provide more work for the company support crews. It's a very simple domino effect, easy to understand for everyone.
10-01-12 12:10 pm
JonMnemonic

Actually, a server shut down without notice is known as a "never event". It just doesn't happen in other professionally managed games. Even in emergency shut-downs, there is often a 5-10 minute warning and ESPECIALLY in MMO type games.
10-01-12 12:38 pm
Jehosophat

Quote:

Originally Posted by JonMnemonic

Actually, a server shut down without notice is known as a "never event". It just doesn't happen in other professionally managed games. Even in emergency shut-downs, there is often a 5-10 minute warning and ESPECIALLY in MMO type games.

heh Now I'm curious what your original post was, since down at the bottom is "Last edited by BB_meesherbeans; Today at 09:22 pm."
10-01-12 01:43 pm
JonMnemonic

Perhaps I channeled Meesherbeans somehow? ... So the servers are still down, yes?

.. Actually that WAS my original post. He didn't change anything...
10-01-12 01:51 pm
Odesius

Quote:

Originally Posted by BB_meesherbeans

Hmm, I think I shall do so today! :)

Please don't come to g-2 and chat - it's hard enough to keep everyone settled and on task - ty for your work.
10-03-12 04:18 am
PWNZILLA

when will i be able to play again? i get an error message when loading my island
10-03-12 08:20 am
Jason0627

should be ok pwn...
10-04-12 10:00 am
Ninjet

so does this mean we dont get BB_Katealyst anymore? nice to meet you btw but i loves my kate:)
10-04-12 10:26 am
meesherbeans01

If anyone would like to contact me about something you feel was not done properly, please send me a Private Message. I'll gladly discuss anything with you privately. Posting PMs from employees is not something we allow, as those conversations are private and confidential. Thanks!
10-04-12 10:43 am
Pteris

Hello,

I wondered how soon it would take before I could add Censorship to your list of sins...

You actually wasted time on deleting my posts in relevant Forum Threads instead of fixing the game's known issues and updating its Players on the status of doing so?

Wow!

You guys really excel in shooting yourselves in the foot when it comes to epic failures and adding insult to injury.

I really would rather be posting positive comments about The Settlers Online and how excellent your support is so: DO BETTER!

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