[Ubi Official] Technical Problems - UPDATED

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10-01-12 05:46 am
meesherbeans01

[Ubi Official] Technical Problems - UPDATED

Hi there, everyone. I really can't apologize enough for the lack of response to the issues you've been experiencing. We're working on them as hard as we can, and will be updating you as we get more information.

Please reply to this thread if you are still (as of 9:45 am EST) unable to log into the game, or the chat server is not working for you.

Update for everyone as of noon EST 10/3/2012:

There should be a fix for these log in issues applied during the weekly scheduled maintenance tonight/tomorrow morning. We apologize for the frustrations, and if you still have any other problems after this, please contact our support team so they can look into it.
10-01-12 05:51 am
RomanGodCamper

Everything seems to be fine here Meesherbeans! No problems at all and none of my guild members are experiencing any problems either.
10-01-12 05:54 am
Odesius

So what happened last night?
10-01-12 06:01 am
psaltery

10 am est and i'm still getting "server zone crashed"
10-01-12 06:05 am
f_g_elias

I'm still getting an infinite "Initialising login queue."
10-01-12 06:13 am
f_g_elias

Actually - restarting my browser seems to have solved that issue, but I keep getting booted when I try to visit my adventure zone in progress.
10-01-12 06:15 am
DexOnLex

10:14 AM EST - Still getting "Server Zone Crashed" & "Server Call Failed". =(
10-01-12 06:28 am
Wishes482

Booted at about 10:30 last night EST and still unable to log in 10:28am EST. Can't access the Test Server either. :(
10-01-12 07:09 am
Klattuu

Still cannot login
10-01-12 07:16 am
Blackros3

It happened to me last night and I still can't log in until now (08:15 AM PT).
10-01-12 07:20 am
fraffy_kid

Still can't get on either.............
10-01-12 07:34 am
DexOnLex

Quote:

Originally Posted by DexOnLex

10:14 AM EST - Still getting "Server Zone Crashed" & "Server Call Failed". =(

Still no change as of 11:30 AM EST. (And yes, I'm clearing my browser cache, to be sure).
10-01-12 08:14 am
A1-Polyxena

Are you kidding me?!?! I wasn't going to complain about last night, things happen...ok, so I lost tons of things because I couldn't buff my island, no big...........NOW, IT'S A BIG, you shut me down with only 12 minutes to go on the buffs I had on...AGAIN, I am losing gold/titanium/weapons!!! You seriously couldn't give a warning??? 5 minutes, 10 maybe so we could shut things down???? Now, you can't apologize enough!!
10-01-12 08:16 am
twich990

i like randomly lost 70 gems yesterday and i refreshed and everythng and still didnt get them and i also didnt get anthing for the gems that r missing
10-01-12 08:22 am
Zuma

It's not often I agree with Poly, but have to echo the sentiments here. It's getting to the point of silly. Even the "emergency" shutdowns usually offer a little bit of warning. Had the server been dependable and stable for the past couple of weeks, it would be more forgivable. But it has been terribly laggy, buggy...same old stuff. Even for a F2P game, the continued and constant server issues are inexcusable. While the apology is nice, a long term solution would be appreciated.

Is that the purpose of all the stress tests on the test server? Trying a different service or setup? Otherwise it's moot...the game server is broken with the current features. Any plans to fix this, or is this to be the norm?
10-01-12 08:26 am
LostSoul913

i have to agree w polyxena here. no warning at all about a controlled shutdown like this is unacceptable. BB, i kno you have no real control over these issues, so i will not blast you in this post. who i would like to see throttled is the upper management team in your company, and the techies who are supposed to keep these servers running properly. they created a game here which requires micro managing of resources, and also requires user input at specific times or else the user loses out on what they could've had in game. to be suddenly kicked out of the game with only 5 seconds of warning is completely unacceptable in a game like this.
10-01-12 08:30 am
Cadence

I lost 80 crossbowmen last night during the server failure. Nothing worse than being on an adventure when the game crashes. Oh well, I'd rebuild but the game is down again.
10-01-12 08:31 am
Sanii

Quote:

Originally Posted by LostSoul913

i have to agree w polyxena here. no warning at all about a controlled shutdown like this is unacceptable. BB, i kno you have no real control over these issues, so i will not blast you in this post. who i would like to see throttled is the upper management team in your company, and the techies who are supposed to keep these servers running properly. they created a game here which requires micro managing of resources, and also requires user input at specific times or else the user loses out on what they could've had in game. to be suddenly kicked out of the game with only 5 seconds of warning is completely unacceptable in a game like this.

Quote:

Originally Posted by Gaogan

You guys really need to work on how you handle down time. "We are taking the servers down today" then actual shutdown 20 seconds later is not how you do it. Next time try "We are taking the servers down in {5,10,15} minutes". It would have been nice to be able to shut down my gold chain whose buffs were about to expire before the down time so it doesn't lose me money like it did when the servers crashed last night just before I could shut them down.

Indeed, I realize that support is probably not kept in the loop regarding extreme details of work being done by developers and maintenance people (as shown from previous ticket responses of mine), however, I wonder if our user feedback results ever go up the chain of the company.

I am in the technology business and our clients are our life blood to the company. You never never send a message "some time today" and then virtually immediately shut everyone down without a period of preparation allowance. Though perhaps I shouldn't say never because obviously you do it.

Unless it's an emergency shutdown, these kinds of actions are totally uncaring, spread dissatisfaction with the customer base and provide more work for the company support crews. It's a very simple domino effect, easy to understand for everyone.
10-01-12 08:33 am
Fig_Leaf

I have recently started to play this game, I have invested money and I have to agree. Last night I lost out on a lot and today, I'm going to lose even more. Now if I hadn't spent money, and just my time, that's one thing, BUT I have... So how are any of us going to be compensated? This answer will ultimately be the deciding factor as to if I continue to invest in this game. Thank you
10-01-12 09:14 am
Xandrie

I can't even log in. I just get that blank screen of death. Tried on three separate computers, and still nothing. I haven't bought gems yet and with this bout of instability I doubt I will.
10-01-12 09:36 am
Neznel1

i still cant log into game keeps saying server call failed think this will be resolved soon? ok been over 24 hrs and still cant log in.
10-01-12 11:39 am
psaltery

i've been locked out since last night. "server zone crashed"
cleared cache and restarted browser. no change :(

my friends can't get on my island either, to buff me. they get the same message
10-01-12 11:57 am
sonofAphrodite

Still getting "Server Zone Crashed" & "Server Call Failed". =( its 2pm est here
10-01-12 12:25 pm
Trembel

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhh !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10-01-12 12:26 pm
Origami_ninja

i still cant log in, i get a zone error
10-01-12 12:34 pm
Z0rr0

4pm east coast... Cannot login :(
10-01-12 01:07 pm
Odesius

You all must suck - clear all your internet cache/history crap and try again make sure you are not trying to load from ....net/en/maintenance

It's been up all morning (I'm on PST time and have been on since 5am).

Good luck suckas! We are all at the mercy of BB/Ubi and will always get bent over - luckily for me I've learned to enjoy it already.... Learn fast like I did.
10-01-12 01:26 pm
psaltery

i did, jerk. :P cleared cache, rebooted computer, restarted browser. same results. you don't have to rub it in ya know.
10-01-12 02:05 pm
Malt

I was in the game a couple hours ago. The lag was still terrible but the game was working. Now I'm stuck at the log in que again, same as last night. 3PM west coast time.
10-01-12 02:09 pm
DJ24

1 Attachment(s)

Before all the issues started yesterday I had finished an adventure and then decided to start another...shortly after starting it the game went down....figured I would wait until up and do it then....I got onto the game just fine...rebuilt everything that when down..farms, wells..ect then went to adventure to start and finish it....problem is nothing shows up in my star even though my generals are there with troops...nothing works when clicking on them....

I purchased the gems to buy the good 250 generals and to purchase the adventure that I had started...but now it will not work...I do not want to lose out on the real money I spent on the game...I would like this fixed please...
10-01-12 02:21 pm
AtomicSoldier

still cannot go to sftr adv, says server zone crashed, put in a ticket got the intial response and nuthin else..............guess ill wait a few more days
10-01-12 02:43 pm
liquidA

3:45 pm pacific and still nothing.
10-01-12 03:12 pm
Klattuu

6:10 pm CST - An Error was detected in this zone - Please try again
10-01-12 03:15 pm
zam_man

I cannot get logged on yet. zam_man
10-01-12 03:49 pm
DexOnLex

okay - it's now 7:43 PM EST - With the exception of the moron who lives in Vegas, are the rest of us still not getting past this Server Zone call error? It's been 18 hours now, and I can't even log on to the GAME - forget about some darn adventure. Don't tell me it's a browser cache dump and refresh issue - I know what a Server Zone Call Error is - but I'm beginning to wonder if Ubisoft does?
10-01-12 03:56 pm
chubbard

i cant log on as well since last night i cant do anything at all but get on here
10-01-12 04:00 pm
firestick

Still not able to log on.
10-01-12 04:13 pm
DexOnLex

Thank-you, chubbard and firestick - Ubisoft obviously considers fixing problems only an 8-hour-a-day only job. If any of you have visited their Twitter Feed, you'd see them saying, "Everything is now fine..." For those of you that are paying players, this is getting very close to something you can file in small claims court - and win.

If it wasn't for player's responses in terms of updates, we'd be completely in the dark. THANKS
10-01-12 04:17 pm
Origami_ninja

well its almost 24 hrs since the server has been down for me. not cool
and i dont understand why it is affecting some and not others.
10-01-12 04:40 pm
psaltery

Quote:

Originally Posted by Origami_ninja

well its almost 24 hrs since the server has been down for me. not cool
and i dont understand why it is affecting some and not others.

same here. almost a full day. my husband can get into his account, but i can't access mine. grrrr

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