Maintenance Compensation

WTF!
I am so upset at spending $150 on CE right now!
And $135 was in the last 2-3 weeks.

I am beyond annoyed with the lack of any information given to us at the moment.
"I'll let you know when I know something" is complete BS. It's more like...we know what's wrong, but since its so FUBAR, lets not let the player base in on it, or they might get even more pissed off then they already are.

How can you take our hard earned money and then when your servers/software breaks down completely keep us in the dark as to what is going on?
Out of all the flash games I've played and put money into (and believe me, there are a LOT) I've NEVER experience such disrespect and complete lack of tact on the providers part.
I find the way BB is handling this issue completely disgusting!

I am feelng the same way :( I put 100.00 in gems into my game and island wendsday night.Thursday game is off and now a rollback!! Hope I didt wast my money for nothing, this will be the last dollar I ever put into this game!!

I love the note at top of page, saying Major Trouble you havnt logged in for a few days hope you come back soon WTH I CAN"T LOG ON> geez

Wow Sgt63. and I am paying you for backets? When we gat back to the guild we will have a chat! lmao Regards from....Your guild leader

Quote:

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Originally Posted by Golarga

My contact with support team has only been positive, and I believe the BB-team understands the frustration a downtime and rollback means for the players. Personally I think they will make a fair compensation. The suggestion of 100 gems will make most ppls laugh. Filling the entire storehouse, a compensation with gems, gem mine, copper mines or other valuable items seems more likely to me. I cant think BB will let the community down on this matter.

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I truly hope so Golarga...

I understand that problems can arise. I understand that it might take more time than we'd like to get them resolved. My main concern revolves around compensation and how it will be applied.

I Believe compensation should be awarded across the board as Everyone is affected albeit Not Equally. For instance, there are those who bought gems during the rollback period whilst there are others who didn't. Higher lvl players stand to lose more Time and Resources than lower lvl players. For this reason, BB cannot possibly compensate everyone fairly/evenly with a single fixed amount of gems for all. That's just if they consider Recouping our Losses and not accounting for our Pain and Suffering with a few bonus gifts like unlimited copper mines or heaven forbid, a gem pit, wowsa! :)

Higher lvl players who play daily are constantly upgrading buildings from either lvl 3-4 or lvl 4-5. This takes gold/marble and/or ewp/granite, neither of which is easy to amass, not to mention upgrading to lvl 4 takes one day day whilst upgrading to lvl 5 takes an entire week! All the while trying to balance the rest of the chain which is affected by specific upgrades. High lvl players should be compensated the amount of gems it takes to restore their last day of play INSTANTLY as TIME and RESOURCES are definitely factors that will affect them more so than lower lvl players who are upgrading to lvl 2 and lvl 3 with resources that are easier to come by and the maximum time to upgrade a building is an hour. Lower lvl players can most likely recoupe their islands within a day or so.

All my storehouses are lvl 4. I added to and upgraded my gold smelters/coinages to lvl 3 and half of my exo mills to lvl 2. I had also upgraded to lvl 4: 16 farms; 4 bakers; 8 flour mills; 4 copper smelters; 2 b swordsmiths; 5 pine cutters and 7 forresters. That's 46 lvl 4 upgrades over the past month @500gc plus 300 marble a pop. That's a lot of coin and marble to lose. Can they duplicate the auctions I won to get the gc to help finance that? What about my gains on the TT, how can I recover that? What about the resources I had maxed out on in my 117K storage? And I know precisely what quantities (to the nearest 1K) of each resource I already had in storage- I check this everyday with the economy overview. ALL this all took TIME and ENERGY to acquire/achieve and is not easily duplicated. Being awarded the gems to recoupe this in a day would be fair and reasonable compensation in my opinion.

The other consideration is XP - the Time and Advs it took to arrive at a certain point, only to have to do it over again. In the interest of saving TIME, we should be awarded enough gems to purchase the number of lets say for example, NORDs advs to get us back to where we were at the time of the emergency maintenance. I for one was on the final attack of a NORDs that would have brought be 50K away from lvling to 45. I lost that adv/loot/xp and I'd like to get back to where I was as soon as possible. The fasted way I know of is the NORDs adv and how ever many it would take to get me back to where I was yesterday (50K of lvling to 45), I'd appreciate being sent the gems to do just that. This past week alone I had done 2 VTV, 2 BK and 2 Nords and the day before the emergency maintenance I had just acquired a RB adv and another BK.

In conclusion, it will take more than a few Token Gems or Gifts to get myself and other higher lvl players back on track than lower lvl players and this in my opinion, should be factored into the compensation plan. Ppl who bought gems during the rollback period also need to be compensated for their losses fairly. Ultimately we all want to get back to where we were in the shortest amount of time possible. I'm hoping that BB will appreciate our frustrations and our loyalty by coming up with a suitable compensation for each of us.

I just started and adventure sent 4 generals and 800 troops over when it went down. What happens now?

Keep fixing it i want to play hurry lol.I hope the game stops the darn server calls too ! free gem pits for all returning players haha please at least an unlimited iron mine hmmmm ya thats it one of those !!!

Ok some im in the same boat as alot of you about 60-80 dollars worth of gem purchases complete map finally obtained just started another quest.
The real problem i see here for the people who bought gems is a) is there a record of it and b) if there is then they can compensate if they do a rollback, the whole rollback concept to me sounds stupid imo its going to cuase more problems then solve them id say get the sever fixed yes everyone will be having to redo alot of mines ect. but compensate on us of what we had not what we had a month or a week ago thats just ludacris to be thinking that way and honestly i dont see how that fixing anything.

I just spent $25.00 on gems
I better get what i have invested.

One solution is give everyone 30,000 gems like TSO ;)

I'd love to know what games the staff are playing while waiting on TSO to come back online. Reading these forums with the same people complaining over and over is getting old lol