Originally Posted by
StarCaller
It has nothing to do with good/bad ways. ATM it a choice long time repairing and rather obscure chance of success or fast rollback + gem refund? I choose the later. besides, I am too lazy to search and read some rules where ever they are, but i guess they don't guarantee anything for selling gem items to other players. And if so you cant demand anything as you do that at your own risk. Well most games state that they don't encourage that and wont help if anything wrong happens so I doubt this one is an exception. BTW that's why I have a personal rule to not spend real money on internet games, because there are too many ways to loose everything you get there. For example: server shutdowns (licence expires, owners decide that they don't run it anymore or something else), rollbacks, pvp (when some gang just decides to completely eliminate you), etc.
EDIT: But what is really weird EU servers don't have this problem. So far everything is working so I guess it's not related to updates.