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Please give us a timeline I see the orignal posting i put up asking for a timeline was taken down so here i go again. You the service provider need to provide me the customer with a explanation of what when and how this issue will be corrected. If not thats fine I guess I can start looking tommorow morning for another game to sink my time and my money into.
this was posted in another thread.....so basically no news
BB_meesherbeans View Profile View Forum Posts Private Message Add as Contact Send Email
Ubisoft Community Manager
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Join Date Sep 2012
Location North Carolina
Posts 73
World Zeus I haven't been given an estimate at this time, and any estimate I personally could give you would be wildly speculative. I really am sorry that the information given out so far hasn't been very concrete or specific, but I'd rather give you guys exact, sure information rather than guesses or estimations. It wouldn't be fair to give everyone a time (so they can plan around it) and then have that time yanked out from under them. BB_meesherbeans
Community Manager
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Well I have some good news and some bad news the roll back was successful....
here is a new screen shot...
http://2.bp.blogspot.com/_bmOMJlyuqW...+Trail+old.bmp
Bad news is we all died of dysentery....
http://adayinthelifeofageek.files.wo...970c-800wi.jpg
OMG thats hilarious........... lmao.Quote:
Originally Posted by Jason0627
LMAO. instead of playing Settlers all day long i guess I'll be breaking out the Pints early today....
We need Zeus back now. So I'll be sober enough to play it
There is still no excuse for poor customer service, nice to see people trying to lighten the mood though :-))
Jason...that gave me a chuckle. Thank you :)
While I'm not involved with the administration of this game, I was unix admin for twenty years. It would seem there is some confusion about how a company can predict when it can fix something that is broken. For the most part, by the time you have figured out exactly what is broken, you are within a few hours at most of having it fixed. The problem is that when something is broken, the admins do not know what is wrong (or as I said it would have been long fixed) and in that case can not offer a time table to a fix of which if they knew, would again be up very rapidly. A car perhaps, sometimes its obvious the battery is bad, a time of completion can be offered, but even then I've more then once had them fix the battery only to find that indeed, the generator is also at fault. In that particular time in fact it was decided the regulator must be bad, which they guessed at only after fixing the other parts. In fact I know I am not alone in having a car a week or more in the shop precisely because they do not know what is broken. Of course one if free to check out other games if dissastified with this one, but even if people were to beat on the admins with sticks it would not allow them any faster to figure out what is happening. As I know from companies where we lost 20 thousand an hour while the system is down, the management is already impeding the admins already by waving their hands in the air shouting impeding any ability to concentrate and the admins are most likely working 16 hour days trying to figure out what is wrong to get the machine up. Having been there I am quite sure that the desire to solve the problem so as to actually eat a real meal and have a real nights rest is going to be of far more importance. In fact I remember distinctly how upset they were once it took me 4 hours to get the machine up, i left the company and the next time it went down it took them an entire 3 days to get it up. So I would suggest that even if a user could threaten enough to leverage the managers to come in and interrupt the admins more times, that the best that will happen is to slow down the admins by interruptions and then there is the very real chance we could end up with brand new admins that understand nothing at all of the programming and end up with the system down a few weeks. Which the humorous part is then of course the management being angry with the old crew for taking a few hours to fix something, (or rather to figure out what needs fixing, the fixing is almost always extremely rapid) they will then happily fall at the feet of the crew that takes a week or more and kiss their hands and feet in gratitude. And I know that because my replacement (quietly calling me at my new work and asking me for hints) then at the end told me how happy they were that he only took ten times longer then I would have.
I still have that game.........
I think that much of the negative discussion would disppear with more communication - something that a large company should be capable of providing.....
Just went to the Ubisoft website and unable to find anything about their online games so am truly unable to find anymore information
Jesus another "gimme what I want" thread. They should just close the forum down until it's fixed and post their updates on facebook.
well here is how i see it...
so we were given the excuse of some people were having log in issues....
ok so you are telling me that you had to do an emergency sever shut down with 10 minutes of warning to do this?.... this is a problem you should have been well aware of...Quote:
Hello, everyone. We are very sorry to spring this on you, but the Zeus server is going to be taken down for maintenance due to the log-in problems some users are experiencing.
Unfortunately there is no time table for when the server will come back online, but I will be updating this thread as I receive more information. We truly apologize for the inconvenience and please know that we will be taking this downtime into consideration.
Also if this is the problem then why are you saying you are not exactly sure what the issue is.... this sounds bogus to me... why would you need to shut down the server to find some programing issues relating to log in... it seems to me (non programmer) that you know that there is an issue you can review the code have a plan then shut down if necessary. do a system wide update and bam there you go... that is not what is going on here...
there is a problem i doubt it has anything to do with a few people not being able to log in... more than likley someone or a few have hacked the game or done something to completely screw up the economy (no not ghosting more than that)...
so to me what they are trying to do is probably find out how someone messed up there game... how far back it went... and what they are going to do...
if it was as simple as hey we have a code issue with log in then they would more than likly try to find the solution and impliment at off hours vs. and abrupt system shut down.
just what i think
But the forums are the sole thing working. It's a point of pride to keep them running :P
I understand your frustrations, and I really do empathize; that said, there is literally nothing I can tell you that I have not told you already. The minute I have new information, I am sharing it with you guys here.
It's not an ideal situation, and I apologize on behalf of everyone working to fix it, but there just isn't any new information or timeline.
I think the biggest problem here is that Ubisoft has no plan on how to reimburse players for gems bought. Lets say i bought 20 dollars last week and the game gets rolled back to 2 weeks ago. The gem sale never took place but my money is still gone. good luck on this one BB.
Meesherbeans --- let me ask you this --- obviously you are not the only one comnunicating for the company --- but explain to them if you can that even an hourly update would ease peoples concerns
i loved Oregon Trail lol
Absolutely correct... Its like i tell my wife and kids, if your gonna be late just pick up the phone and call, this way i dont have idle time to sit and sit and think of everything that could go wrong..Quote:
Originally Posted by NFDBOB
Spin doctor
mmmmm it would be nice if he updated that thread more than once every 8 hours or so..... are they actually doing anything or what??
its possible it all broke because of Oktoberfest and they all drunk
http://t0.gstatic.com/images?q=tbn:A...JaTUHTj9pGV_n_
would yu be fixin servers
btw , why wasnt there an event for octoberfest in sttlers? we make a lot of beer too
long live the Oregon Trail
be at lest 5 more days wont it its a big a$$ job to fix a server zone crash. every one working on it good luck to you all and keep up the hard workQuote:
Originally Posted by BB_meesherbeans
hope you guys dont have your credit cards on file. Sounds like a security breech to me.
maybe they can rollback to when alphasmitey did not go 3rd person
Barenski has figured out the problem. Ill tell that German Maid to hook you up