Possible Update Before the Weekend?

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10-05-12 12:55 pm
sHOTtHEfLY

Possible Update Before the Weekend?

Hi,

Is it possible to give us an update before the weekend? Like what the problem is? What you are doing to solve it? Rough estimate about when it will come back online? How far it will roll back? Any possible compensation for the players?

I think most of us would like to see some details other than only apologies in every update.

Thanks.
10-05-12 01:32 pm
DylanBubbus

A very reasonable request.. no news since 9:something this morning..
10-05-12 01:41 pm
RomanGodCamper

WOW! Clearly you guys haven't looked very hard.
10-05-12 01:58 pm
royalpayne

romangodcamper... if there is a link you might have? cuz im with shothefly havent seen anything related since 9 am today
10-05-12 02:03 pm
RomanGodCamper

I made a Thread and I asked a simple question on when the servers will come back online in the Technaical Issue area and this is what i got a reply for a answer.

I haven't been given an estimate at this time, and any estimate I personally could give you would be wildly speculative. I really am sorry that the information given out so far hasn't been very concrete or specific, but I'd rather give you guys exact, sure information rather than guesses or estimations. It wouldn't be fair to give everyone a time (so they can plan around it) and then have that time yanked out from under them.

BB_meesherbeans
Community Manager

http://forum.thesettlersonline.net/t...k-Online/page2
10-05-12 02:05 pm
MrMojoRisen

I rather hear from BB that they have no answers every 2 hours or so rather than wait for 9 hours with nothing!!! Last update was at 9:40am est ans it wasnt even a update.. wow :(
10-05-12 02:08 pm
RomanGodCamper

Quote:

Originally Posted by Faruk

I rather hear from BB that they have no answers every 2 hours or so rather than wait for 9 hours with nothing!!! Last update was at 9:40am est ans it wasnt even a update.. wow :(

Its because meesherbeans doesn't know anything is calm down
10-05-12 02:13 pm
MrMojoRisen

Quote:

Originally Posted by RomanGodCamper

Its because meesherbeans doesn't know anything is calm down

obviously not, the point is that BB should make annoucements every so often whether its new info or not....
10-05-12 02:17 pm
RomanGodCamper

Quote:

Originally Posted by Faruk

obviously not, the point is that BB should make annoucements every so often whether its new info or not....

What's the point on posting every 1 hour and nothing changing?? Pointless.
10-05-12 02:23 pm
MrMojoRisen

Quote:

Originally Posted by RomanGodCamper

What's the point on posting every 1 hour and nothing changing?? Pointless.

I want to know if they are even working on it or are they all home drinking coffee. Is it even worth it to check back later tonight, tomorrow or even Monday??? There hasnt been even any vague remarks from BB about its progress..if there is any.. I admit I am probably being a lil less patient than i should be but jeez, I miss my island :)
10-05-12 02:48 pm
Lawlcano

The OP asked for any kind of information, anything other than more apologies, and RGC posts a link to more apologies, after telling people they obviously haven't looked for the information..
Congratulations.
10-05-12 02:51 pm
LadySalonge

A decent timeline should be easy to give. Or why we can't use our usernames on Ares instead of Zeus or something?
10-05-12 02:55 pm
Nynaeve

The reason for updating every 2 to 3 hours is because most people gain a sense of action and reassurance if the communication is frequent. It is a psychological thing. It doesn't bother me one way or the other, but most people feel better that way.
10-05-12 03:04 pm
SuperSwooper

OK...The server has been down more than 24 hours at this point.... closer to 36 hours.

There are a lot of people, myself included, who would like some kind of explanation as to the cause of the problem, and why it is taking sooooo long for the server to come back up.

This is really shoddy customer service.

NO reason for the rollback, or how far back it will go or how compensation will be made to players. To trash the entire server for a few should-be-easy-to-fix problems and then to roll it back and not give us explanation for the need of a rollback is customer service S**T!

If I didn't already have a significant amount of money invested in my island, I wouldn't care, I'd just go find another game to play and eff blue byte and ubisoft. However, I have not only spent (for me) a significant amount of money and time, but have made some pretty good online friends. I don't know how many will have had enough of this crap from blue byte and have or will leave whenever the server is back up.

I would hope that BB is working it's butt off finding & fixing the problem(s) with the server/program, and won't stop until they have fixed things. This includes getting their butts back into the office over the weekend (including Sunday).

REGULAR updates would be nice, even if to say "sorry it's still down, we're working hard to find & fix the problems. we're going to work on the problem 24/7 until the problem is resolved". There hasn't been a thing said except for "meeserbums" "I'll get back to you later" post from early this AM. It's now almost 16:00 Friday afternoon on the West Coast. Nothing since. More pitiful customer service. Maybe they need to hire some high-school wizards to come in and fix the problem...it would likely be done faster & better.