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ok, guess I wont b playing since I am still getting the **** "connection failed" screen. Yes I have done everything that has been suggested, including posting here several times. You have my email, send me a message when you get this fixed, tired of trying to get in several times a day without any success
I Cant Log in, I get the same error message I have been getting for over a week
I have posted here previously and I have submitted tickets regarding my issues ... yes, i have cleared my cache, browsing history, etc. I never had one issue prior to the crash of logging in every day and receiving my daily log in prize. Since the game has been back up ... I still am not receiving my daily log in prizes ... so now I have been cheated out of more than a week's worth of them. I also still have a marble deposit in sector 1 that will not collapse, even though it shows a total of 0. Until that deposit has collapsed, my geo will not find a replacement one for sector 1. The marble deposit issue is an aggravation, but going every day without my log in prizes is getting old. I have not received any response to my tickets as of this posting.
Hi there BB, i've been the same problem for more then a week (blue screen with a short loop background sound) and i was wondering if i should come here every day or quit and unsubscribe once and for all. The only reason i come here every day is because i think this game i worth my persistence.
- Could you give me/us some answers whether this specific problem could be fixed or not?
- or, could you give me the possibility of starting a new game but with some offers that could get me jump back to level 38 where i was before this mess?
I am able to get on the game but it is slower than it was before the rollback. This makes me nervous that there may be another rollback soon. It makes me nervous about making any significant changes to my island, troops, or doing any adventures, investing in gem items, etc. Yes i have cleared my cookies and cache and also Java cache. I also have a 'super computer': an i7 quad-core processor with Turbo Boost, so it is not my computer. I was not having any problems before the rollback, ironically. Am happy i can still get on the game but i wish i knew whether to risk updating efforts, etc. Please keep us players posted on this issue so we don't have a totally unexpected repeat of the previous rollback.
I don't care how much Ubisoft calls this a Beta, once they open subscriptions to the general public and start taking real money for microtransaction goods, it qualifies as a released, commercial product. It's not reasonable to tell people to treat their personal machines like they are in Ubi's test lab, clearing cookies and cache. Here's a tip; don't release software to the public, and especially don't start charging for it, if it isn't reliable and you can't maintain it.
still cant sign in
Can't log in. Says server zone crash. Help
Can't log in still
no gp for me still- been way more thn a week ?
still get the "connection failed" screen
I'm guessing the user (us) is no longer getting updates on what is going on? I figure someone can stop in and say something here from time to time (too much to ask for once a day I suppose) and let us know what is going on....this is of course not an isolated situation. It's not like we are asking for a miracle to ask for an update is it? Two minutes of your time for customer support (information) is not asking for the world.
Still can't log in either. cleared cookies and all, didn't help.
2 weeks now that I can't get log... What the hell is going on???
still cant log in. i did the cookie delete thing as suggested. plz to reply....fix...something???
Hi there, everyone. I'd like to apologize to those of you who are still having issues logging in. We would like to ask each of you to submit one ticket to our customer service team, with the following information:
- Username
- Last date you were able to log in
- The steps you've tried already (clearing cache, which browsers, etc.)
Thank you for your patience!
I have chrome and i cleared my brower and still not luck logging in.
Inxs, when Zeus went down, cleared both chrome and firefox
Will I be able to play the Halloween Event? I still cant login
I could play before the rollback . Could you roll foreward so I could play again...................................
Finally got back in using IE since I had been using FF and Chrome... until this morning, when IE started getting connection errors as well. Is this you, BB/Ubi?
http://deadbirds.me/wp-content/uploa...production.jpg
Hmmm. I had problem with daily login reward. Didn't get any after rollback.
I can't login : zone server crash, as usual. I suppose this is the correct thread to let you know. Thanks for your help.
and yes I cleared cookies, cache and my room.
Global chat will not stay up for more than a few seconds at a time.
cant log in,get all the way in to the game is on screen then it goes to connection to server lost pops up,can see game running in background,click refresh button logs me out to click play and starts same thing all over.
Was logging in fine. Now it authenticates and shows the second screen with the pumkin headed man and the staus indicator. The status indicator completes but it just sits there. Left it for 20 mins; no joy. Cleared cookies and cache still no change.
Hi there,
Just started an adventure and tried to visit it. Then the game gave me a zone error and now I cannot access my Island anymore. The moment I logon it gives me a server call error combined with a zone init error and pops me back to the login screen.
Any info on what to do? I tried clearing my browser caches and even used 2 different other browsers with the same result.
-Hels
ps. Reposted it at this thread for a shameless bump.
Same thing is happening to me, i cant seem to see my island before the games says the error "server zone crashed". Not sure what to do but to wait. It did work when i created a new island but i want my main island back. Any suggestion?
Now I get the zone error right after island starts to load. this started just now.
My entire guild was ruined by this problem and now its my turn.
This is really really bad.
What is being done about it?
I get the (connection to the "The Settlers Online" server failed).
Bumped because it's really important. One after another players are being shut out by blue screens, white screens, locked and crashed zones. No one knows who might be next.Quote:
Originally Posted by LootVig
I am amazed this is not a priority as it goes straight to the bottom line. Who will invest in a game that will end up not letting you play at some point?
I hope for BBs sake that the upcoming fix does something to correct this or the word will get out and their gem revenue will dry up.
Surely they must know that .... I hear that in Germany there is a HUGE stink about it.
I can log into the website but get the "server connection failed" screen when I try to load the game.
i cant sign in to my account
"server zone error"!!!!!!!!!!! I did everything BB suggested and still nothing. Still waiting. Day 3 of not being able to log in and i'm missing christmas event and mayan event. This sure sucks.
Word has got out. Seeing that it happened on the Polish server first. See: http://forum.thesettlersonline.net/t...3-Zone-CrashedQuote:
Originally Posted by LootVig
my log in is chefali2012, I bought gems but cannot use them at all. Is anyone else having this problem?Please help, it's been 2 weeks.