Monday, need info please...

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10-08-12 02:07 am
Tator_Tot

Monday, need info please...

Good Morning,

I eagerly await information on the rollback compensation. Over the course of a few days, I traded and eventually got my watermills up to level 4. I lost XP from adventures, but that is not my concern.

My island is balanced out and yeah I lost the resources I would have otherwise made, my concern is the coin and time I lost. A fair and just compensation would be sending me the 5700 gems to instantly upgrade my mills back to level 4 where they were. Feel free to research my island in it's previous state before roll back and compare with today.

I'm not going to scream and say I'll quit the game, not buy any more gems, etc, but I don't want a couple of exotic fruit baskets and some decorations thinking that is a just compensation. Your game is slow by design, items that are your fault that have cost people time, need more than just quad buffs to make it up to them.
10-08-12 06:01 am
AtomicSoldier

ill need 27k gems to upgrade what i had that was rolled back
10-08-12 07:37 am
Ugiebear

Once again for me its not wether or not we get compensation its the lack of communication that makes me unhappy if you need more time then say Hey it will be such and such date and we will announce what we are going to do. The carrot and stick approach will only work if there is a carrot at the end of the stick,
10-08-12 08:29 am
ChrisShort

yeah face book says announcement no later than 12 eastern..well
10-08-12 08:36 am
meesherbeans01

Unfortunately we still do not have an ETA on this, but we are aggressively looking into the situation. Apologies for the delays! :( Will have another update for you all at no later than 3pm EST.
10-08-12 10:51 am
Maxwellius

10 minutes and counting...
10-08-12 10:59 am
Crazy-Beard

I bought 8x watermills from a gem seller that is no longer selling due to the server mess.
I sold swords and 90k of coal 4 days straight. Also i haven't received the 1700 gems that i bought a $25.00 pack from on Last Thursday.
Besides myself I really think everyone should be getting something HUGE. not a few hundred Gems. I'm thinking a few thousand.
if they say sorry with a few Pumpkins that will suck !

http://4.bp.blogspot.com/_m5KMKCqrf2...umpkins012.jpg
10-08-12 11:02 am
Manic_Monkey_Man

Quote:

Originally Posted by BB_meesherbeans

Unfortunately we still do not have an ETA on this, but we are aggressively looking into the situation. Apologies for the delays! :( Will have another update for you all at no later than 3pm EST.

Times up.
10-08-12 11:04 am
meesherbeans01

Quote:

Originally Posted by Manic_Monkey_Man

Times up.

Was posted here four minutes ago: http://forum.thesettlersonline.net/t...330#post189330
10-08-12 11:10 am
Manic_Monkey_Man

"We believe we have narrowed the issue down, but unfortunately do not have any sort of estimated time for resolving it yet. Will update you all again at 6pm EST. "

This does not address the compensation we were promised info on today. one thing you as a company need to do is do what you say your going to do. Failure to do so results in upset customers. upset customers don't stay loyal for long.
10-08-12 11:10 am
EpsilonSilver

Edit, miscommunication.
10-08-12 11:13 am
Crazy-Beard

http://www.walmart.com/i/if/mktg/ema...05_330x125.gif

I'm blaming WAL-MART . they gave UBISOFT the idea to Rollback us
10-08-12 11:16 am
Ugiebear

Double talk
10-08-12 11:26 am
meesherbeans01

Quote:

Originally Posted by Manic_Monkey_Man

This does not address the compensation we were promised info on today. one thing you as a company need to do is do what you say your going to do. Failure to do so results in upset customers. upset customers don't stay loyal for long.

That was a miscommunication, and I personally apologize for that. Any and all tech updates will be posted there until further notice, and there is no current ETA on other matters.
10-08-12 11:29 am
EpsilonSilver

Okay, thanks.
This whole affair must be a real pain in the butt.
I will try to be patient and trust BB to sort it out.

Quote:

Originally Posted by BB_meesherbeans

That was a miscommunication, and I personally apologize for that. Any and all tech updates will be posted there until further notice, and there is no current ETA on other matters.
10-08-12 11:31 am
baddee987

wait for it..... are you still waiting?
10-08-12 11:37 am
EpsilonSilver

You are venting.
Understandable, but imagine you are there working on it.
It's not a simple thing to deal with.
Let them have time to get the tech issues sorted.
BB will not let us down.

Quote:

Originally Posted by baddee987

wait for it..... are you still waiting?
10-08-12 04:44 pm
louis1983

this evening in global chat :

20:24] [UBI] BB_DXTed: Zeus is still having some issues. Not everyone can log back in yet. The Dev Team is working OT on that. Compensation is nearly finalized.

[17:41] [UBI] BB_DXTed: For those of you that are seeing new in game issues: Garrison you didn't buy, generals you didn't have, quests not triggering correctly,etc. That is all being worked on as well as login issues and server zones issues since the rollback created those new issues. This dev team will fix things. Support has faith in them. :)
10-08-12 10:39 pm
Cavetroll

I dont kear about compensation there are still alot of us that cant even play
10-09-12 12:30 am
barenski

wel, if they declare it hacker attack we can apply for criminal injury compensation, it will pay for therapy im going to need
10-09-12 03:26 am
Wujcio

they said "compensation will be doled out during the next maintenance" - so probably tomorrow...dont expect anything fancy...