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For the rollback, I would like a 20k gem refund for all the troubles i've had. i lost over 500 troops i had been building up, lost a gold mine i had just got up to lvl5, and i lost a major trading partner who has not been on because the server was not working. Therefore, I would like 20k gems in order to make-up for these losses.
If I do not get this refund, I shall leave this game #(
sounds like these 8 days have been hitting you hard! LOL
well you won't be missed then. :P
I've lost a lot more than that and I'm not expecting that kind of compensation.... Hell I'm not even expecting 1000 gems though it certainly would be great. So get real dude.
They need to pony up no matter what it is they need to pony up soon or more peps will leave or just stop buying gems
We haven't announced what it will be yet, but we are working on making sure that our players will have some help getting back up to speed.Quote:
Originally Posted by Ugiebear
Of course it has not been announced. Why do you think the fed up player base is growing every minute. DO SOMETHINGQuote:
Originally Posted by BB_meesherbeans
I can live with the rollback. But what really bugs me the most is the lack of communication. There was very little communication during the down time, and very little afterwards. Seriously, whats been going on? A brief explanation of what happened would be nice along with why you guys thought it was necessary to roll the game back. What are you guys doing to prevent whatever went wrong this time from happening in the future? And, what kind of compensation (if any) are you thinking about? Maybe it's none of our business, but it seems like it's a big secret - when it really shouldn't be. After all, some of us are paying to play the game. We do have a stake in the game. Many people lost a lot of resources and time with the rollback. A little insight as to what went wrong might go a long ways to settle the troops.Quote:
Originally Posted by BB_meesherbeans
LOL @ you cry babbies. QUIT if its that bad. Its called life, things dont alwasy go as planed. Get over it. Its a game for fun, im haveing fun, and ill keep playing. u know what next time i see gems on sale im gonna buy them too, support BB!! maybe if you would spend more $$ they could afford more IT. its not like none of you have ever loaded an auto save when somethign messed up. The only compensation that should be given out, is retunred gems that were purchesed or adventures that got corrupted. all of this other bs, you need to drop it and move on.
Quote:
Originally Posted by Seikatsukira
Just how much would I have to spend in real dollars to be able to complain?
Would spending over US $1,000 a month be enough?
Should I spend that amount to have a game that I can't play with an intact database and Friends that cannot Login?
Should I spend that amount or more to receive complaints back from Technical Support about sending in exactly two support contact forms in two days about the numerous failure issues experienced; have Forum posts deleted, locked, or otherwise censored; and receive threats of "Further Action" for my troubles?
Or should I expect to get adequate information and service when I actually do pay more than what the real value of delivered information and services are worth including a little respect from the people whom I financially support with my monthly purchases of gems?
I ask these questions because that is exactly the situation I find myself in and why I have suspended my play and purchases for the time being while I consider my options...
So in your opinion just when is someone entitled to complain and ask for a refund?
And when will Ubisoft and associates be respectful and responsible to their customers, paying or otherwise, and make good on their advertised game play promises?
I have spent close to the amount of money and I deserve to be treated like a customer not like a drone If you like being treated like a drone may I suggest a move to china.Quote:
Originally Posted by Seikatsukira
Seems like they are going to wait 30 days before announcing anything so you cannot contest your credit card transactions for gems. Plain and simple.
If anyone has not received gems they should have gotten during the rollback, they should contact our support team now. We will take care of it.Quote:
Originally Posted by NecroDee
Yeah players that spent real money on the game should get a larger compensation then players that have 0 money invested......
http://www.mad-pix.com/wp-content/up...ck-260x259.jpg
http://www.mad-pix.com/wp-content/up...ck-260x259.jpg
Players like me who spent real money should get larger compensation then a player who has not invested a nickel
I have contacted support 4 times for the missing gems that I purchased on 10/03/2012, even gave them the WHOLE receipt from PayPal to them in PDF, HTML, and WORD! Not even one support has helped me.Quote:
Originally Posted by BB_meesherbeans
zomg, i get to load autosave and free moneys?
woohoo,
happy rollover everybody
http://upyachka.ru/img/kot/02.gif http://upyachka.ru/img/kot/23.gif http://upyachka.ru/img/kot/24.gif
i might be mistaking concepts tho, rollover is a good thing, its when government issues new bonds to pay for old ones
what is this thread about?
BB_Meesherbeans.. do you have an update for us. I had heard we would have some idea of a compensation package by Monday.. it is now Wednesday and we still have heard nothing....please tell me me you have an update...
The initial comment of hearing about a package like that on Monday was not accurate, and I do apologize for it. That said, we are very close to something. I can't give you a timeline or estimate, because I definitely don't want people to get their hopes up on a guess, but it will be soon™.Quote:
Originally Posted by Jett
Love how you trade marked "will be soon" lol
I like the TM at the end...
lol back up to speed would cost ubi about 27k gems, to instant lvl the coinages and smelters i had to lvl up all over againQuote:
Originally Posted by BB_meesherbeans
Exactly... I lost 24 lvl 4 building upgrades (12K gc/576 hours of lost production time/ +7K marble) .. at 2K gems a pop.. to get me "back up to speed" would cost like 48K gems..
And I'm only now back at the point I was in XP before the rollback.. having lost 150K!!!
The more active higher lvl players lost out big time over lower lvl inactive players. A blanket compensation offer is unfair as some will gain from it whilst others will still not recoupe their losses.
Here's the thing, we all play the game on a level playing field but the rollback has affect some more than others hence, no longer an equal playing field...
Well you need to get your procedures and instructions straight... I was specifically instructed not to put in any further Support Contact Forms about problems with the game (2 were sent) and that everything would be taken care of as soon as possible!Quote:
Originally Posted by BB_meesherbeans
You did a roll back and did not even inform us as to the actual amount of time that was involved in the roll back so that your customers could compare their own records to see what financial transactions were or could have been affected.
How anyone is suppose to figure out in game financial effects that may have affected real money Gem transactions and inventory amounts without any available Player accessible records for purchases and trades made is beyond me!
I have not received any specific response or compensation from: your parent company, your company's partners, your technical support, or the any of the other Blue Bite or Ubisoft staff.
You have not posted how or what form of compensation will take place or when it will occur. Nor do you provide what exactly is eligible for compensation or the proper method of documentation and submission for it -- assuming that compensation even occurs at some point.
Are you telling me now that it is up to us to see to it that you are informed about what you have taken from me and other players that paid real money?
Am I to believe that you have no records or knowledge of such transactions that took place?
One word: INCREDABLE
Please understand one thing: The burden to either provide the goods or services paid for or fully compensate those persons that purchased goods or services in a timely manner is on YOU not your customers -- the Players of The Settlers Online...
Failure to do this in an adequate and timely manner may in fact constitute Wire and/or Internet Fraud by any or all of the Parties involved.
See: [ http://www.justice.gov/usao/eousa/foia_reading_room/usam/title9/crm00941.htm] Elements of Wire Fraud, U.S. Department of Justice.
See: [ http://www.ic3.gov/default.aspx] The Internet Crime Complaint Center (IC3).
See: [ http://www.law.cornell.edu/wex/computer_and_internet_fraud] Computer and Internet Fraud, Cornell University Law School.
P.S. Per your instructions a third and specific Support Contact Form has been submitted.
P.S.S. Based upon the information you provide about The Settlers Online, I invested large amounts of real US Dollars in this game because of three factors: 1) to catch up and level quickly to be able to play advanced game features; 2) to help Friends; and 3) to make a financial commitment towards announced improvements in the game and its play... I am now unable to do any of those things at this moment until the above issues and known problems are resolved by your staff.
its all good and fun , but ppl are upset so to make this fine by me i want 12hr basket that i can make in provison hows , im tired of looking for little man in the bush.
folowing other peoples subconcious madnes , rofl rofl rofl. you make me 12 hr self buf basket and i ll love you again
i know, lets make carriages that noone uses a 12 hr buf aplied only to self , but we can sell em on tt, and ill love you very long time maybe even till festivus
At the very least
1. go over the banking transactions and restore any gem purchases point forward from rollback date.
2. provide some resource packages and maybe a unique building like the friary.
3. give credit for activity bonuses regardless point forward from rollback date.
3. get a better database backup and restoration method. hourly log backups to ensure a rollback will have logs to playback into the database once corruption issues are identified and resolved.