Hello and Goodbye Ubisoft/BlueByte

Taken from http://forum.thesettlersonline.net/t...cy-Maintenance

Sunday October 6, 2012 BB_Katealyst - Ubisoft Player Experience Manager

Quote:

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Originally Posted by BB_Katealyst

The game is up! I want to take this time to thank the developers for all their hard work over the weekend. We were able to successfully rollback the server and get them up and running. I am still waiting on an exact time frame for the rollback and will let you know as soon as I get it.

We understand that having progression reversed is not ideal, and will be looking into helping our players recoup from this. It may take some time for us to do a proper investigation, but rest assured that we do plan on doing our best to rectify these issues and make it right by our players.

We will have more information on how we plan to help players recoup on Monday. In the meantime I want to thank everyone for their patience and understanding.

If you are still unable to access your game, click here.

Last edited by BB_Katealyst; 10.06.12 at 09:21 pm.

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Then in the same thread, was the next post:

Thursday October 8, 2012 BB_meesherbeans - Ubisoft Community Manager

Quote:

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Originally Posted by BB_meesherbeans

Good afternoon, all! We wanted to drop by real quick and let everyone know that we are actively working on detailing how we're going to help you all recoup some of your losses on Zeus. We definitely want everything to be concrete before sharing, and more information will be posted as soon as we have it.

Thanks again for all your patience and support; it's truly appreciated.

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So, what happened to having more information on how Ubi/BB planed to help players recoup on Monday October 8, 2012?

Seven posts that in summary say: They know there are log-in problems. They know there will be/was a rollback. They know it is frustrating players. They know players want compensation.

For things to have become 'concrete' before sharing information, the server will have been fixed, tested for some time, as well as compensation awarded and verified. In other words, no information will be provided and players will have to wait to see the results.


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Taken from http://forum.thesettlersonline.net/t...munity-Manager!

Tuesday October 9, 2012 BB_meesherbeans - Ubisoft Community Manager

Quote:

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Originally Posted by BB_meesherbeans

:cool: Introducing our new Community Manager!

Hello, everyone! It’s great to finally introduce myself. I’ll be known around these parts as BB_meesherbeans! I’m the new Community Manager for The Settlers Online, and I’m really excited to get to know all of you. To give a little bit of info about myself, I’ve been in the gaming industry for a few years now. I got my start helping work on Star Wars: The Old Republic before moving to an unnamed children’s browser MMO. Now I’m here to help old and new players alike settle into an online home in The Settlers Online (see what I did there?)!

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SNIP! Cut for length.

Why award a promotion when the community is in shambles? Why spend the time creating a lengthy post and trying to appear clever with words during a server crisis? Would it not have been more beneficial to work on informing players, what was going on and how they would be compensated, then trying to be clever?


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Taken from http://forum.thesettlersonline.net/t...ystem-Feedback

Thursday October 11, 2012 BB_meesherbeans - Ubisoft Community Manager

Quote:

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Originally Posted by BB_meesherbeans

Hi, everyone. As you all know, we announced that the new Trade System will be implemented during the regularly scheduled maintenance tonight. We would like everyone to please take some time over the next few days to gather their thoughts and give us their feedback.

All feedback is valued and wanted, as long as it's constructive. Any posts consisting of only silly pictures or other spam will be removed. Please take this time to really give us your opinion on the system itself.

Thanks! :)

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Why would a regular maintenance change the trade system?

Regular means: A constant pattern, with the same space between individual instances. Maintenance means: Action(s) taken to keep in a specified state. Thus, regular maintenance means: Action(s) taken to keep in a specified state with the same space between individual instances.

Simply stated, playing with words in an attempt to be clever can cause the misuse of terminology, which in turn causes confusion. This was not 'regular maintenance', it was an update/upgrade applied to a system that is already experiencing difficulties.

Why would this change even be made on an unstable platform that still has connection issues (as seen at http://forum.thesettlersonline.net/t...ter-Rollback)?


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While it may be fun to play with words, I would point out that Ubisoft/BlueByte is a business and like most businesses, it depends on customers. Customers do not want or need to see 'Thanks' being given to paid employees, and they do not want or need to see paid employees trying to be clever playing word games with them when there is work to be done.

It has been argued elsewhere on these forums, that aside from gems which cost money, all that players have lost is a little time. Perhaps it is due to my age that I realize that the amount of time I have to live is small enough to begin with, that every moment is precious, and that a rollback is not going to change that. In my humble opinion anyone who fails to value their own time, above the value of virtual items, is a fool who will likely allow their limited time in this world to be wasted.

As I said at http://forum.thesettlersonline.net/t...d-You.../page8

Quote:

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Originally Posted by Arnoir

Personally, I do not find it entertaining to repeatedly visit a site on the random chance that an 'update' devoid of usefull information will have been posted. Perhaps I will find more entertainment elsewhere.

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While others may not keep to their word, such as providing information about compensation on Monday October 8, 2012, I do. I have found entertainment elsewhere.

The real question has become, will Ubisoft/BlueByte make good on their word before others follow my example, or will they continue to amuse, congratulate, and generally entertain themselves instead of their customers? I may pop back from time to time to see how things progress, and possibly find some entertainment value in those visits.

Arnoir

P.S. Once again, I apologise for the length of this post, but not its content.
P.P.S. I really hope Odesius enjoyed the spam.

Personally, aside from the time lost (and yes, I do value my time), I lost several in-game items, also: Gems are the first and foremost, and also the most frustrating items I have lost. However, I have also lost various amounts of raw materials, several quests, and a large number (to me) of gold coins. I am not happy about it. I am still playing; I also hope that things will be fixed, and we will receive compensation for the game items lost (there is no way to compensate for the time).

:mad: What I want to know is WHY they can't/won't tell us EXACTLY how far back they rolled the game. There is a need for this information for people who buy gems. In order to know exactly what was lost on my account, I need to know exactly when it was rolled back to. AND NO ONE WILL SAY! I will say though that I am not spending another dime on this game until I have some answers. I will probably continue to play, as I enjoy the time spent with the people I have met here, but no more real cash is going into this game.

BB meesher beans introducing himself was in September maybe check dates closer, link even shows when it was 09.19.12 04:39 pm 19th September.
Its a game that is provided for free people CAN choose to buy gems.

Bellyaching and mixing dates to try to win an argument is as silly as the drama queen slap heads of i shall leave this game for ever garbage.

I think that the message of my post has escaped you Mystica. My post is not a plea for replacement of virtual items, and there is no "aside from the time lost". Let me put it another way:

There was no need for seven posts to tell players that no information was being given. It was a waste of time.
There was no need thanking and congratulating paid employees in public, because they should have been too busy to see it. It was a waste of time.
There was no need to 'sneak' an upgrade onto an unstable platform and further complicate troubleshooting. It was a waste of time.

A person can live without work, money, or entertainment... but when they run out of time, it's GAME OVER. Period. Oddly enough, when a company runs out of time, it's GAME OVER as well.

The main point of my post was time, its value, and illustrating how both have been wasted.

In contrast to your post of "there is no way to compensate for the time", I would point out that time is compensated for in a variety of ways every day. The first one to enter most peoples mind may be money, but there are other ways of compensating for peoples time. The problem that should become obvious is, if time is being wasted figuring out what compensation is 'fair' for for time that has been wasted... then more time goes by and more time gets wasted figuring out what compensation is 'fair' for the additional time that has been wasted... and so on.

This brings us to the secondary point of my post.

Like yourself, I also hope that things will be fixed, but unlike yourself I will not continue playing in the hope of receiving compensation for lost game items. Virtual items are a trivial collection of ones and zeros. I hope that things will be fixed, not for myself, but for others. I place a high value my time, and that value increases as the amount I have remaining decreases. I have wasted more than enough time waiting for information and compensation that does not materialise.

Unlike the organisations noted in the title of this thread, I have clearly stated what I am doing and why. I will not be playing this game on a regular basis, but I will occasionally visit if I think it would be entertaining to do so, and I am doing so because they have wasted too much time.

Arnoir

P.S. Feel free to hurry up and wait. :p
P.P.S. I found that Carmen WhatsHerName... she was with Waldo! ;)

Milliecent, I have indeed made an error in the date as you have indicated, and admit it. My error likely occurred when cutting and pasting in an attempt to reduce the length of my post, hence the "SNIP! Cut for length." portion. I apologise to BB_meesherbeans for the error in the date and any additional ill will it may have generated in the community. I will not change the post as it serves both as original proof of my error, and as an example of the 'word-play' in official posts. Now, as I have shown how easy it is to admit making an error, and take responsibility for it... perhaps you can give it a try Milliecent.

Error number one: As the original poster I had nobody to argue with and thus there was no argument, to win or lose.
Error number two: In my original post I said "I may pop back from time to time to see how things progress", thus there was no "drama queen slap heads of i shall leave this game for ever garbage".

On another note... How is ARES? :rolleyes:

Arnoir

P.S. Are we having fun yet?

Quote:

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Originally Posted by Mystica

Personally, aside from the time lost (and yes, I do value my time)

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And yet you play this game, so ... that's somewhat contradictory. Try again.

Quote:

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Originally Posted by Arnoir

Taken from http://forum.thesettlersonline.net/t...cy-Maintenance

Sunday October 6, 2012 BB_Katealyst - Ubisoft Player Experience Manager

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Wrong (Sunday was October 7th... if this was posted on the 6th it was a saturday.

Quote:

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Originally Posted by Arnoir

Thursday October 8, 2012 BB_meesherbeans - Ubisoft Community Manager

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Wrong again... October 8th was a Monday



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Quote:

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Originally Posted by Arnoir

Taken from http://forum.thesettlersonline.net/t...munity-Manager!

Tuesday October 9, 2012 BB_meesherbeans - Ubisoft Community Manager

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Right this time... did you even read what you typed before you posted.

Quote:

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Originally Posted by Arnoir

Taken from http://forum.thesettlersonline.net/t...ystem-Feedback

Thursday October 11, 2012 BB_meesherbeans - Ubisoft Community Manager

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Right this time again...


So tell me, why would you change the day of the week on the first two and not the second two?

Was it intentional?

It's hard to take you seriously when you can't even get the day of the week right when it matters.

Quote:

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Originally Posted by AvilaHarrington

:mad: What I want to know is WHY they can't/won't tell us EXACTLY how far back they rolled the game. There is a need for this information for people who buy gems. In order to know exactly what was lost on my account, I need to know exactly when it was rolled back to. AND NO ONE WILL SAY! I will say though that I am not spending another dime on this game until I have some answers. I will probably continue to play, as I enjoy the time spent with the people I have met here, but no more real cash is going into this game.

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From what could be gleaned from the mail that reappeared in my inbox, it appears that the game was rolled back to some time near midday on Saturday, 29 September, in the US.

Anax_Basileus, I have indeed made errors in the dates as you have indicated and once again I admit it openly. October 6, 2012 was a Saturday and October 8, 2012 was a Monday as you have pointed out.

As I pointed out in my response to Milliecent, I had done cutting and pasting in an attempt to reduce the length of my post. This is most likely the source of my date related errors. With your eye for detail, I wonder how you could have missed it.

Was it intentional? (My apologies for handing that line right back to you, but it does fit your post just as well as it fits my own.)

Perhaps some people may find it difficult to take me seriously when I make an error in adding the correct the day of the week to a date. Perhaps some people may find it just as difficult to take you seriously when you quote the reference sources that I had provided in you first correction, and then fail to check the date of the post in question.

In case you missed it, I just answered your question about my errors being intentional or not. If I had intended to mislead people, I would hide the truth as best as I could, or eliminate any trace of it if possible. If I intended to mislead people I certainly would not have provided any data, direct or linked, which might be used to call any part of my post into question. Although I have made some errors with dates, I have admitted to making those mistakes, and explained how they most likely happened. I have also provided the means, via links, so that others may freely check and verify information provided by others.

Now let me help you out with your details for Arnoir bashing.

If you click on the little arrow to the right of "Originally Posted by BB_Katealyst" in my first quote, you will not be sent to the Zeus Server Emergency Maintenance page. There is a copy/paste error which sends you to the Still Having Issues After Rollback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my second quote, you will not be sent to the Zeus Server Emergency Maintenance page. There is a copy/paste error which sends you to the New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my third quote, you will not be sent to the Introducing our new Community Manager page. There is a copy/paste error which sends you to the New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my forth quote, you will be sent to the correct New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by Arnoir " in my fifth quote, you will be sent to the correct I Might Leave This Game...And So Should You... page.

Furthermore

If you check the first link you will find the thread is closed, with no option to reply with a quote. This is part of the reason copy/paste was necessary.

If you check the second link you will find the thread is also closed, with no option to reply with a quote. This is another part of the reason copy/paste was necessary.

Perhaps some people may find it difficult to take me seriously when I say the errors occurred during my copy/paste operations. However it may be a point of interest to those paying attention to detail, that all of the errors noted thus far, occur in relation to the first two linked threads which are locked and could not be directly quoted in my original post.

Arnoir

P.S. I'm secretly waiting for the spelling and grammar checks. :p

!!!Please delete this thread!!!

I know I read somewhere that the game was rolled back to Sept. 29th (I wanted to give the link to a friend) and I have been looking for that info for 1/2 hr. now. It seems to have disappeared (did Ubisoft delete the post?) but glad to see someone else saw it to. Tks for posting that ShuttlePilot, I know I am not losing my mind now...:)

Quote:

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Originally Posted by bricks527

!!!Please delete this thread!!!

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May I ask the reason behind your request? :confused:

It is filled with inaacurate/altered information as is pointed out throughout the thread. It serves no purpose in furthering the game or helping players, it is simply an attack on a BB (who is the frontman to the incompetent people that left him twisting in the wind during a period of crisis). And it was started by a player that has already left the game??yet continues to respond to the thread???

Search my posts...you will see I am not a fan!..just didn't find this helpful...

ZZZzZZZZZZZzzzzZzZZZZzz

LOL no I did get your point =- that the community management is lacking.

Could it have been done better ? Surely. ANYTHING can be improved. But really , the community manager isnt a member of the tech team here in this case, so they have to play an eternal game of telephone in such matters. Further , as previously mentioned they HAVE to avoid making predictions , as if they are wrong , it looks even worse.

So your not going to get an up to the minute play-by-play. Not only is it counterproductive in most cases , but it can inflame things worse than just remaining silent.

Instead of those 7 updates , how would you like to hear "Nope they havent figured it out yet" 300 times? Really, no you wouldnt.

I think they did an OK job with what they had. If someone told you to put a positive spin on selling a pile of garbage/snafu like the server crash you might find it challenging too. You also could be more constructive and instead of moaning like a kid whose ice cream got knocked in the dirt provide a few more constructive suggestions than are present in your current thread.

This game is under development. That said, Ubi/BB has said they will wade through the backlog and refund all purchases and make all losses right.

The care package is the start (and not the finish) of that.

This will take time. Its a free-to-play game. It doesnt have an office building full of 1000 people just on tech support. Its probably a 20 something (if that) staff who now have to wade through tickets from 10,000 people .. given 10% were affected by login , ~50% lost items, troops and generals in the rollback related to advents they werre on , everyone lost res and items related to progress in time during the rollback.. you can imagine they may have THOUSANDS of tickets. If they solved one ticket every 30 mins 24 hours a day it would take weeks.. and they wont solve one every 30 mins. They arent super heroes (though Im sure a few may feel that way once this is over lol) .

Its not a positive experience. If you cant stomache it , well sianara , but I dont see that they are really doing that badly with what they have. They can do better and I hope they do. I hope everyone is compensated fairly and more , I hope everyone gets back compensation worth their time an money. REALISTICALLY though? Some paitience has to be had , its going to take a LONG time and Im sure some will never get back fair trade on what they percive its worth.

Im playing a free game I havent paid a cent for. Ill stick around to see what the game becomes myself. Thanks for letting me play !

~B

Bystander, that was the first intelligent post in this threat. Thank you!

Arnoir... learn to read please...
"the new trade system will be incorperated in the regularly scheduled maintenance"

that means that they do maintenance on the server at regular times, and it is common practice for just about every thing to also make any changes, improvements or additions during this time as the server is already down and being worked on it is preferable to add in stuff durring this time...

think of a car i take it for regular maintenance and they add new fluids i dont go back and ***** and complain they added new stuff behind my back trying to sneak it in, infact i expect that new items or stuff be added to maintain my car.

You may have lost the game, but you do have the drama here to amuse yourself with.

Quote:

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Originally Posted by Arnoir

Anax_Basileus, I have indeed made errors in the dates as you have indicated and once again I admit it openly. October 6, 2012 was a Saturday and October 8, 2012 was a Monday as you have pointed out.

As I pointed out in my response to Milliecent, I had done cutting and pasting in an attempt to reduce the length of my post. This is most likely the source of my date related errors. With your eye for detail, I wonder how you could have missed it.

Was it intentional? (My apologies for handing that line right back to you, but it does fit your post just as well as it fits my own.)

Perhaps some people may find it difficult to take me seriously when I make an error in adding the correct the day of the week to a date. Perhaps some people may find it just as difficult to take you seriously when you quote the reference sources that I had provided in you first correction, and then fail to check the date of the post in question.

In case you missed it, I just answered your question about my errors being intentional or not. If I had intended to mislead people, I would hide the truth as best as I could, or eliminate any trace of it if possible. If I intended to mislead people I certainly would not have provided any data, direct or linked, which might be used to call any part of my post into question. Although I have made some errors with dates, I have admitted to making those mistakes, and explained how they most likely happened. I have also provided the means, via links, so that others may freely check and verify information provided by others.

Now let me help you out with your details for Arnoir bashing.

If you click on the little arrow to the right of "Originally Posted by BB_Katealyst" in my first quote, you will not be sent to the Zeus Server Emergency Maintenance page. There is a copy/paste error which sends you to the Still Having Issues After Rollback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my second quote, you will not be sent to the Zeus Server Emergency Maintenance page. There is a copy/paste error which sends you to the New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my third quote, you will not be sent to the Introducing our new Community Manager page. There is a copy/paste error which sends you to the New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by BB_meesherbeans" in my forth quote, you will be sent to the correct New Trade System Feedback page.

If you click on the little arrow to the right of "Originally Posted by Arnoir " in my fifth quote, you will be sent to the correct I Might Leave This Game...And So Should You... page.

Furthermore

If you check the first link you will find the thread is closed, with no option to reply with a quote. This is part of the reason copy/paste was necessary.

If you check the second link you will find the thread is also closed, with no option to reply with a quote. This is another part of the reason copy/paste was necessary.

Perhaps some people may find it difficult to take me seriously when I say the errors occurred during my copy/paste operations. However it may be a point of interest to those paying attention to detail, that all of the errors noted thus far, occur in relation to the first two linked threads which are locked and could not be directly quoted in my original post.

Arnoir

P.S. I'm secretly waiting for the spelling and grammar checks. :p

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Quote:

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Originally Posted by EpsilonSilver

You may have lost the game, but you do have the drama here to amuse yourself with.

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A statement that is both funny and true... nicely done. Thanks for the laugh. :D

bricks527, thanks for your reply. While you believe this thread serves no purpose in furthering the game or helping players, I would point out that it may help the staff involved in public relations understand that not all people are motivated by virtual items, and may also help the people who have met me within the game environment understand why I will no longer be playing it on a regular basis. So while you may personally find this thread to be of no value, the same may not hold true for everyone else.

Speaking of inaccurate information, The original post was not "simply an attack on a BB (who is the frontman to the incompetent people that left him twisting in the wind during a period of crisis)". As the title indicates, the post is directed towards Ubisoft and BlueByte which are both companies. It does not single out, or point the finger of blame at any individual person.

As for this thread being "started by a player that has already left the game??yet continues to respond to the thread??? I would like to direct you to the line in my original post where I clearly state "I may pop back from time to time to see how things progress, and possibly find some entertainment value in those visits." I continue to respond to the thread because people are questioning what I have posted, and more importantly because I said that I would. Spending a little time answering those questions, admitting my errors and accepting responsibility for them seems appropriate to me, as that is essentially what I was asking of Ubisoft and BlueByte.

Arnoir

P.S. I'm beginning to think I should have posted the much longer 'book' version. :p

Bystander, you may have gotten part of my point but not the whole thing. As I stated in my response to Mystica, "The main point of my post was time, its value, and illustrating how both have been wasted." Yes I think community management was seriously lacking, but it goes far beyond that small portion of the two companies.

At no point have I asked for an "up to the minute play-by-play", what I asked for is the information that I was told I would receive on a specific day. Realistically Bystander, I waited for Ubi/BB to deliver what they offered, at the time and place they specified, and they didn't deliver. I gave them additional time, and they still didn't deliver. Some patience has been given already. They set the terms, not me, and then they failed to meet their own terms.

While you think they did an OK job with what they had, I disagree. Just to give you an idea of how large Ubisoft actually is, they have offices or subsidiaries in 26 countries, and their Ubisoft Montreal studio alone has over two thousand people on staff. Finding more than twenty staff members to work on this problem isn't an issue. Although a commercial server may be bigger and more expensive than your average PC, they follow the same pattern in creation. Assemble the hardware, configure the firmware, install the software, configure software settings. They didn't even need someone capable of putting a PC together. Two test servers had been proven capable of hosting the game at that time, so they already had the hardware to put Zeus back online. The server rollback has proven that they had binary and data backups, so they had the software to put Zeus back online.

Perhaps at this point you might consider that I came here as a game player looking for a little entertainment, not to provide professional consultation in a public forum. However, you have asked for suggestions so here you go.

In addition to the hardware and software they already had, they needed a plan. Backup the binaries and data from one of the two 'test' servers prior to installing the backed up binaries and data from Zeus onto the selected 'test' server. A rough estimate of the time needed to complete the entire process could be derived by doubling the time it takes the backup process to run, and add server configuration time to that. Post the estimated time to the website while the software is being moved, and provide an update if the process is taking longer than expected. When that is done, put Zeus back online, apologise, offer a small compensation, and rebuild the test server behind the scenes. Worst case, Zeus is back online using the 'test' server that had been configured for the 'Zeus Test Server' event, and Ubi/BB is forced to delay or cancel the event due to the machine being used as a replacement Zeus server. Ubisoft has been a part of the industry almost as long as I have, and they should have learned by now to have a plan in place to deal with events like this. There is no need to put a 'spin' of any type on it, as that's just a waste of time.

When you say "This game is under development.", I really hope you're joking. According to ISO/IEC 12207, Development results in a software product ready to be sold to the customer. When development ceases, the software proceeds to the phase of operation and maintenance. According to the less formal, software release life cycle, software development occurs in the Pre-alpha stage, which is followed by the Alpha (in-house) and Beta (closed and/or open) testing stages. Release candidates are taken from the most stable Beta tests and may become the release product which is sold to customers. So, if this game is really still under development, at best they are offering Alpha level software in a Beta level environment as a commercial release.

Arnoir

P.S. Right now we are all probably wishing it was possible for me to compress posts like these into snappy one-liners without losing any meaning. :p

Well, I for one miss you Arnoir, but I also don't blame you. And the people belittling your thread are in fact the very idiots they claim you to be. You were a great guildie, an great helper, and made the game more fun when you were around. Even BB can't seem to make the game fun, in fact their idiotic compensation package has done the opposite, at least for me. I didn't want a pile of free stuff, I wanted my old stuff back. Since that wasn't possible, I big apology and all the bugs fixed and let's move on, but all the bugs aren't fixed, some of my friends still can't even log on, our guild leader may or may not be one of them we don't even know, the Zeus server sucks as a result. That's what they could have done for compensation - offered to move people to a different server, with all their stuff. Let me know what game you have found Arnoir, I'll come join you. BB/Ubi will never receive a dime from me for any game on any platform in any possible version of the future they can imagine. Time for some other company to get the limelight.

Hiyas Spleeter! I'm really sorry for the delayed response. I hope you're doing well. I have found entertainment elsewhere as I said, and I've been enjoying it. I just decided it was time to pop back and see how you all were doing, as well as share a tidbit from my travels.

First off, take a look at this example of how another game company deals with issues.

WARNING: I provide these links to an external site for reference purposes only, to help illustrate my point. They are not in any way an endorsement for someone elses product or services.

http://forum.r2games.com/showthread....kill-Point-Bug
http://wartune.r2games.com/news/view/?id=338

Basically, players notice a bug (timing issue) on one day, and start posting it in the forums the next day. The company reports news of the bug, indicates how it occurs and how to avoid it, issues immediate compensation to minimize impact, and announce the plan to fix the bug along with details of further compensation. They even put it in the news on their main page for the game. Check the times and dates for yourselves.

Note: I was playing on their 40th server (out of 46), and they were in the process of adding another on the day when all this occured. I never experienced the issue, but I was given the compensation even though I did not need it.

What do I see? Prompt customer service and a problem effectively being dealt with.
What don't I see? Any attempt to 'explain the problem away' or to 'put a spin' on it.


As for letting you know what game(s) I have found Spleeter, as I indicated earlier in this post I do not want to provide an endorsement for someone elses product or services on this site. I don't personally feel that it would be constructive, so I'm sending you a seperate message and will try to get online to chat with you. You are missed!

Arnoir

P.S. I just managed to log onto the test server and I have to wonder... who is the 'genius' that came up with the idea of a survey that asks questions about gameplay that you have not had the opportunity to experience yet? No wonder they have problems. :rolleyes:

i just started this week, but over all its a fun game plus its free

Good to hear that you're having fun Fishnets. There are a lot of nice people who play this game (and some trolls too :eek:). Hopefully you will have a chance to meet a lot of them (I mean the nice people, not the trolls ;))

Arnoir

P.S. It would be nice if players never experience another problem with the server , but the odds are against that. My hope is that Ubi/BB does a better job of addressing problems in the future.