Missing BB Mods

Where oh where have the little BB Mods gone? Where oh where could they be? Its been suspiciously quiet for while now ever since the backlash from 20th anni and 3x gem sale. I avoid G-1 like the plague most times. Have they even been in there? Even if they aren't directly answering our questions about the injustices of the sale or failure of the event, why not continue with regular business? The mind boggles. Hope they come back/start answering before the wild and crazy reasons or explanations dreamed up start getting out of hand.

One BB has been on Global, i was there, and BB_Effiluna is online too.

(but she hasn't responded to my latest PM...

there is a active mod in Help tab, another in global tab, and another in forums.

*don't walk close to the disturbed bee hive, just leave it be for now*

Well does seem like they're hiding in the shadows. Though not very active responding in forums. I can only hope its bc they are waiting to hear formal answers from BB/devs to our questions.

Remember that most are offline during the weekends.

There are three BBs online right now, moderating chat. You never know when we are there. We are definitely answering all of the tickets and watching chat. Infact, we've gained BB_der_Bart and BB_theduchess. They are now helping us from the Anno Online team. We do have BBs online during the weekends every weekend. BB_Effiluna and I are not around too much on the weekends, but the other BBs are! If you ever need to reach us directly, remember to submit a ticket!

LoL Zeus Server always needs BB's !!!!!!! badbadbad Zeusies goofin off all the time n maken them babysit your chat ! lolol we from Ares hear things!!! hahahahaha !!!! Me from Test Server, host's the guild named 'Zeus' there- Knows things !!!!!! lolololol

Asia is because of me???

I shouldn't of told you anything...

XD Zeus is in big trouble, Asia is on the move!

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Originally Posted by BB_Susurrously

There are three BBs online right now, moderating chat. You never know when we are there. We are definitely answering all of the tickets and watching chat. Infact, we've gained BB_der_Bart and BB_theduchess. They are now helping us from the Anno Online team. We do have BBs online during the weekends every weekend. BB_Effiluna and I are not around too much on the weekends, but the other BBs are! If you ever need to reach us directly, remember to submit a ticket!

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What I'm more interested in is answers to the primary concerns of the community as a whole. Not tickets for individual players or chat moderating. What about answers for our questions on 3x gem sale, unfairness of the anniversary event, request for adjusted rewards, and so forth?

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Originally Posted by Arcain

What I'm more interested in is answers to the primary concerns of the community as a whole. Not tickets for individual players or chat moderating. What about answers for our questions on 3x gem sale, unfairness of the anniversary event, request for adjusted rewards, and so forth?

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I have asked the BB's what is going on with the gem sale.

They noted the oversight, however there is nothing that can do, nor will they do anything.

I suggest to everyone here to simply stop talking about it. Our attempt for payment failed a week ago. Just add another check in you fails list and move on.

the list of fails is getting larger and starting to tip the scales towards not worth playing anymore. Really only hope i have is that the star coins and fairy tale don't fall into the fail categories. Or at the very least general and/or explorer science trees come soon. That'd help balance scales if only a little.

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Originally Posted by Arcain

the list of fails is getting larger and starting to tip the scales towards not worth playing anymore. Really only hope i have is that the star coins and fairy tale don't fall into the fail categories. Or at the very least general and/or explorer science trees come soon. That'd help balance scales if only a little.

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+1 They need to pull together, or add another Developer team for USA, i'm sick and tired of fails, and i get the hint that while the BB's respect us, we are less important when it comes to game changes.

(In other words, Germany's players get primary attention, while we get a 20 settler house and a pat on the back for for competing against the best servers. Its not the best situation, and i understand that, but a word our way would help, and truly from the dev's, not a premade speech.)

From the BBs ignoring to answer Serenity's - Breaking News Thread, to the closing of the first thread about us being upset (which is understandable because it was stepping on the line of breaking TOS, but still no responses) and all the nice gem shop upgrades the euro servers have, including; 220 general, Nords2 and God knows what else... as well as the players on those server, but i have moved on from The Settlers Online. This is the worst runned game i have ever been on, with the unfairness and them not giving a care in the world about their customers. I will be on from time to time helping guildies and friends maybe stop by G-1, but as far as everyone else, enjoy this terribly run game. Enough is Enough and i have had enough. I am sorry for spending all the money i did on this game and if i could take it back i would and send that money to starving kids in 3rd World Countries. I hope that BB/UBI turn around and realize how much they have not cared about us and just simply start caring....
-TH

http://files.sharenator.com/favoriti...-43552-580.jpg

The seeming indifference to primary concerns of their customer base is certainly disrespectful and bad business. Companies exist for the customers not the other way around. A company should be working hard to make their customers happy so that those customers continue being customers for said company. Its not supposed to be the customers simply dealing with the failings of a company for the privilege of being that company's customer. I'm at the point of if there is another major fail like this last event or even being disrespected with unfair practices like the 3x sale, I will wash my hands of the game. And I know I'm not alone.

That logic works well when a company charges for the services that they provide. Due to this game being free-to-play the concerns of paying players are the priority, and content is put in based mainly on how much it can increase the amount that players spend in the game's shop. I am not saying any of this is bad. It simply is what it is.

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Originally Posted by Carcator

That logic works well when a company charges for the services that they provide. Due to this game being free-to-play the concerns of paying players are the priority, and content is put in based mainly on how much it can increase the amount that players spend in the game's shop. I am not saying any of this is bad. It simply is what it is.

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You are right about that. But there is also this to consider. High levels that have already "spent their money" are the ones that are most invested in the game. So logically once they've already spent money, they are certainly more willing to spend more to not see their investment go to waste. Just bc money has been spent doesn't mean that was the only money they would spend. Right now many high levels are upset bc of the unfairness in general between servers thus not spending. However if we were to be treated as equals/fairly, tempers would lower and ppl would spend more as they would have normally. With BB ignoring us or simply saying that "markets are different" BS excuse only fuels the frustration and tempers leading players to spend less.

And beyond frustrations over unfairness, the continued failed events and poorly executed new content doesn't instill much confidence in the game by the players who've invested so much already. Those of us with such investments don't want to see them go to waste, but we can only take so much. BB really needs to step up the game or will quickly see the frustrations of their US server players lead to a mass exodus. I've been playing for nearly 2 years now. From what i've seen content and event updates have really been going down hill. Its hard to see all the time (and yes money) i've put into my island go to waste, but I've very close to deciding this game is no longer worth it.