Bandit Nightmare Adjustment

1 Attachment(s)

Did you send in a screen shot of it "completed" unclaimed. Or did you send in screen shot of the main quest completed?

The bandit nightmare screen or the Adventures for Professionals screen?

completed unclaimed. The Bandit Nightmare one. Just like the one you have attached. Good luck. If they do these they should do all quests that give XP.

Quote:

Originally Posted by Wimpy

completed unclaimed. The Bandit Nightmare one. Just like the one you have attached. Good luck. If they do these they should do all quests that give XP.

totally agreed. plus they acknowledged it was a 'fault in the system' (thus not by design.) :-)

hence bug. :-)

You got my attention.

Quote:

Originally Posted by Wimpy

I sent in support request from the logon screen. They said send a screen shot. I replied with a sreen shot attached. All done thru normal e mail. Here is their final reply:

Hello Wimpy,

Thank you for the screenshot. We have sent you 248 star coins. Sorry for any inconvenience this has caused. Also, this is not an issue of trust. We get screenshots from all players when paying out items of this nature, and to make sure that the reason for not receiving the loot was due to a fault in the system. This allows us to adequately report issues to the developers to correct. Feel free to contact support again if you have any further issues.

Have a nice day and enjoy the game

'The Settlers Online' Support Team

Well. it's officially true. Blue byte can't do math. So I got my 'gift' from blue byte today for "148 star coins". Apparently they couldn't figure out 24,800 XP = 248 starcoins. NOT 148 star coins.

They did write to me as well. Which was nice of them to tell me they sent me 248coins. But the actual gift was only 148. On the bright side, it's nice knowing that its possible to get support these days for game problems.

So thank you BB for that.

Quote:

"Hello RonEmpire,

Thank you for contacting The Settlers Online Support about your issue with unconverted star coins. We have sent you the 248 star coins you should have received. We are sorry for any inconvenience or confusion this has caused. If you have any future issues or questions, please feel free to submit another support ticket

Sincerely,
'The Settlers Online' Support Team

Now the question is will they be fixing it globally for other quests as well. Since I haven't finished my fairy tale quests before 50. And the Pillager explorer skills for the bonus adventure rewards. And the side quest priceless.

They may fix it globally, but I wouldn't hold my breath. I guess we should just send in screen shots everytime we (lvl 50c) complete a quest that awards XP.