LOTS of issues in the last two weeks

I'm sending in a ticket to support, but wanted to start a thread too just to see if anyone is having the same issues.

1. Lots of transaction roll-backs: I'll place a wheat field and it will pop up in the build queue, but then the build queue disappears and the wheat field disappears. If I add troops to a gen, they'll be there for a split second and then disappear. If I buff something, the buff may "start", and then disappears and goes back to my star. When I'm adding troops to the barracks queue, or items to the provision house queue, they will be there and then disappear. If I'm launching an attack, the general may start marching and then a second later he's back at the garrison. This last one is the most annoying because I've killed a lot of Es because of blocks that didn't "take". When these roll-backs happen, the whole screen freezes (everything stops walking around), and then goes back to where it was a couple of seconds ago and restarts. These "roll-backs" as I'm going to call them happen about every 3 to 4 minutes, constantly.

2. I am getting the "server call failed" message about 4 - 5 times per hour. This is also killing some troops because if that happens at the same time as a rollback, then I can't recall my gens and they are dead before I can reload the game.

3. I've had 3 daily quests that were bugged; the quest was complete, but there was no button to complete it or pay the resources. I've had to just delete them from my queue and hope that the next one would work.

4. Sometimes when I send a message in chat or whisper, the text still stays in the "edit" box and I can just resend it over and over by pressing "enter".

5. Sometimes when I log in, there is no window for chat, news, etc -- it's not just empty or missing tabs, the whole thing is gone. When that happens, the "online" indicators for people disappear and if I try to send a mail then the "Your mail has been sent" window will just cascade across my screen until I log out. Also, if I click on a general to try to load him up with troops, the window will be cut in half horizontally.

6. If I hover over the status for a quest to check my progress, I often get a pop-up that says "You must be Level 50 for this quest" instead of the 1 of 15 (or whatever) that I am expecting. If I'm in an adventure and click on a general, I will get the "edit name" pop-up for a split second before being given the ability to add or remove troops from that general.

7. If I click on the bookbinder to check it's status when making a tome or a codex, about 50% of the time it will reset the build time and start all over.

I have no clue what happened in the last two weeks, but it's almost becoming unplayable. I was recently made the guild leader (and had to build a guild house), but the issues started about a week after that so I'm not sure that's the issue.

I'm going to start grabbing screenshots to add to this thread to show you guys what I'm seeing. If anyone else is having similar issues, I'd love to hear about it.

The image below shows:
- no chat window at all
- no "online" indicators
- what happens when I try to send a mail when it's in this state

http://www.nothingnoteworthy.com/gal...g?m=1385999091

Whenever one of these "rollbacks" happens, this also happens:

http://www.nothingnoteworthy.com/gal...g?m=1385999404

Hmmmm ...... something just doesn't quite seem right:

http://www.nothingnoteworthy.com/gal...g?m=1385999827

Wow. And I thought we had issues in Zeus.

Just got this beauty while hovering over a silo (looking for a collectible):

http://www.nothingnoteworthy.com/gal...g?m=1386009489

It looked familiar, so I checked out my quest book. And there it is:

http://www.nothingnoteworthy.com/gal...g?m=1386009730

But hmmm... something looks wrong here. Oh yeah -- the names of the quests are missing.

http://www.nothingnoteworthy.com/gal...g?m=1386009730





Anyone at BB want to put me on the payroll as a functional tester?

Not too loud or you'll get a ROLLBACK!

Quote:

---

Originally Posted by G_F_M

Not too loud or you'll get a ROLLBACK!

---

You're on Zeus. A rollback wouldn't affect you -- not that I want a complete server rollback. I just want BB to figure out WTF is corrupted in my account and FIX it.

(And a paycheck for doing the functional testing would be nice too.)

Thank you for taking the time to get these screenshots. We will include these in a report to the developers regarding the issues you are having.

our guild have not had Guild quests in 5 days.
My Daily quest might show up every other day.
The past week has been very aggravating

Ok, BB devs:

This evening I was able to friend someone and trade with them in the next minute. Sorta. TSO allowed me to send a trade and removed the item I was trading from my inventory (it was greyed out), but the person I was sending the trade to never got it. When I logged out and back in, it was as if the attempt to trade had never happened.

I'm assuming this is another case of extreme lag -- the client app is allowing me to do something that the server doesn't allow, because the client is delayed in asking the server "can I do this?".

If I can duplicate it with someone else, I'll post a screenshot.

Quote:

---

Originally Posted by BB_Tophour

Thank you for taking the time to get these screenshots. We will include these in a report to the developers regarding the issues you are having.

---

Thanks, Tophour!

BTW, are you over on Anno too? I could swear I saw you there. :)

(Long-time AnnoFan)

Well Spikes,
Sounds like your game is broken like mine. Trust me when I tell you, they know all about it, it is a physical server issue. Either it is over-loaded or other corruption on it. This is causing you and many others extreme lag. I have it as well. Too bad you are not on Zeus, so you can pop over to my island and watch the "zzz's" from a sleeping building stop for 10-15 seconds, every 60-90 seconds. That's not even the worse part, if getting duplicate everything, notices and when I get buff'd by someone I get 100 mails about it, while I am sitting right there watching nothing go thru. I have to build everything twice, like wells and wheatfields and forget assigning generals. If I get lucky, they assign. If not, the hour glass just spins and spins until I click off and try again. Talk about frustrating. Oh and guild chat is a blast to try and type. The game pauses so much, I can type at times and make mistakes something my game freezes up and random things with missing letters get put it. Thank god they don't think I am an idiot.

We finally got our guild quests back after nearly 5 days of NOT having them and they gave us a big 100 guild coins for that. When we get 119 for completing our guild quests. So, we get no quests and twice screwed over by them giving us 100 guild coins, what a joke. I swear they do it just to get people upset and have them want to quit.

Well, without a HUGE GEM SALE, I will tell everyone NOT to spend 1 cent on this game anymore, until they FIX it. FIX THE GAME. FIX the servers and allow people to play, then give us a 300% Gem Sale for Christmas and bang the money rolls into the game. But what do I know. All of these ideas and they can't even FIX the server.

So, let's overload the servers some more with the Christmas Event and really get people upset. Just like the Automated support tickets, they never FIX the problems, they just think you will go away. Well UBI and BB, the problem with people going away is that you will lose revenue on the game, SIMPLE math. Less players, less money. Boy oh boy, how foolish can some people be.

Or is it too much to FIX the servers.? That's the big question we should be asking. Forget getting a response from them, I will be an old man by the time I get a real response from anyone from Corporate and I am NOT that old.

Venting, Nah, telling the truth and upset with the LACK of Real Support in this game. Oh, it's time to submit another support ticket, as they never respond to any of them anyway.

Stevie

FYI, to the Developers:

I was finally able to get a screenshot of what happens to my generals when I try to load them sometimes.

http://www.nothingnoteworthy.com/gal...g?m=1387295248

Hey Spikescopilot! I just want to follow up with you to see if you are still having this issue-- we are able to contact the dev team about it and they are looking for more information. Have you written a support ticket? I'd love to follow up with you there.

On the subject of support tickets, we do answer every ticket in the order it is received. Due to the holiday event, the wait time is a little above average but it's our goal to have an answer in your e-mail inbox by 24-48 hours during this busy time.

I have a bunch of quest that are finished but I am not getting the reward, it even shows that it is finished.https://www.dropbox.com/lightbox/home/Screenshots

iv'e been locked out of my game TWICE in 1 day. i got some of steves problems haven to place 2 wells to build 1. now i cant even put a build in a certain spot because my zone will crash and iv'e lost 2 frozen manors and a noble. last time i was locked out for 7hrs no tellin how long this time bb fix u frickin prob if not bye bye on to the nxt game.

SpikesPilot's ability to screenshot is what I've learned is wanted most of all from our server bugs reported... at the present time we are testing zone issues... trying to recreate them...

Had no idea Zeus was getting bug busy again... LordStevie, you haven't come said anything to us? why not? Please check in :o

"Well Spikes,
Sounds like your game is broken like mine. Trust me when I tell you, they know all about it, it is a physical server issue. Either it is over-loaded or other corruption on it. This is causing you and many others extreme lag. I have it as well. Too bad you are not on Zeus, so you can pop over to my island and watch the "zzz's" from a sleeping building stop for 10-15 seconds, every 60-90 seconds. That's not even the worse part, if getting duplicate everything, notices and when I get buff'd by someone I get 100 mails about it, while I am sitting right there watching nothing go thru. I have to build everything twice, like wells and wheatfields and forget assigning generals. If I get lucky, they assign. If not, the hour glass just spins and spins until I click off and try again. Talk about frustrating. Oh and guild chat is a blast to try and type. The game pauses so much, I can type at times and make mistakes something my game freezes up and random things with missing letters get put it. Thank god they don't think I am an idiot."

I have been having similar issues but thought it may have been my computer. Lost 56 gems because of game freezes and I was randomly clicking and what do u know the provision house was up at the time and fast finished the irmas I had cooking. The buff problem, hour glass spining and chat are the same problems I have. I was going to wipe my hard drive after the xmas event but will wait and see if there is improvement from Ubisofts end of things. Thanks LordStevie now I know it's not just me.

How many of you are guild leaders?
I noticed when i was a guild leader I had all the same problems you all have mentioned above. Once I was no longer a guild leader, all the issues stopped. (The game freezing, troops not loading, having to build almost everything twice, hourglass spinning after accepting trades)

This is a good observation Sammuel. Mel, are you currently in a guild? I know spikescopilot and Lordstevie are both guild leaders. We do know that our physical servers are stable and running well. We're happy to report any developments for this issue in the bug report to the development team.

Yet another Server Zone Crash about 15 minutes ago at 2:35 am 12/20/2013. Yup. My game was finally fixed, now this new Maintenance and BANG, another problem. What is going on.? I am now locked out again on the game. This is getting to the point on me getting angry.

My game was FINALLY after 5 months, fixed, then another maintenance guess what. Back to problems again.

Is it so hard to figure out.?

Yes, I am a guild leader of a 90+ player guild and how do you think it makes me feel when I cannot get on the game to play a game I have personally spend a lot on. What to get a few gems from BB without even saying anything. Again, my game was perfect last week and I hated to jinx it, NOW IT IS BROKEN AGAIN.

HELP and FINALLY FIX IT.
Stevie

I've cleared my flash history like 7 times, waited, reloaded, cleared computer history and cookies, waited, reloaded, restarted computer, beat on keyboard and still my chat will not come back :(

Problem started after last maintenance. Any one else having the same issue?

I use Opera browser and Flash Player ActiveX version: 11.9.900.170, Plug-in version: 11.9.900.170

http://img826.imageshack.us/img826/49/26t4.jpg

I have had this happen before. Once I visited a friends island and returned, all chat tabs returned.

I have that issue with the chat tabs too, going to a friends doesn't help I gotta refresh like 20 times before it does

I am using multiple computers - no chat windows ,no global or help chat tabs. using firefox or chrome. Other guild members reporting exact same issue that hasnt been fixed in 3 days ? All my guild members cant be screwed up can they ?

yes, same issue..

A guildie posted this to our players and sometimes it works, some times it doesn't :/

Right-Click on the game screen, go to Global Settings, Under Storage tab click the Delete All, Under Advanced tab click Delete all for the Browsing Data and Settings.

It worked for me but as I was typing this post out my chat tabs died again :(

http://img819.imageshack.us/img819/8094/04i0.jpg

Will try and clear everything again but most likely it will keep doing this. Is very frustrating :X

wow- and i thought i had issues with a few quests not registering.... good luck all!

If you have had issues similar to mine, please post here -- BB is looking for other accounts having these issues so they can isolate a single root cause.