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Well, What do you think is more Important, People that are locked out or people who are Locked out of a adventure??Quote:
Originally Posted by Kitanium
Hmmmmmm Trick Question... IMO... People who are locked out of the Island is more Important then being locked out a adventure.
Trick question RGC...Would you be happy if you were on premium...generals stuck in an adventure you cannot visit or cancel for over 6 days and absolutely no acknowledgement of your problem? And oh, by the way...what is the point of having an island when all production is for nothing.
BB_Rawren - I got a response from support today, they said issue was fixed, it's not and for compensation I got a free Nords adventure...how generous.
i bet if you were locked out of an adventure you would think notQuote:
Originally Posted by RomanGodCamper
Quote:
Originally Posted by Gammalyn
Sorry to hear that, Gammalyn. Please update your ticket so that they can continue to investigate.
For those players experiencing the occasional adventure zone lockout, do not submit a Support ticket unless absolutely necessary. Adventure zone locks are reset every 5 hours, so it is likely that you will be able to get back into your adventure before the Support team can respond to your ticket.
For those experiencing continual adventure zone locks (or account zone locks), please do submit a ticket. Support will investigate and reimburse as necessary.
Thank you BB_Rawren, I am about to do that now.
I have the same problem and I submitted a support ticket for it. My adventure cancelled itself when the time ran out on Monday, but the general and troops are still there and have not shown up in transit yet. I cannot start any new adventures as it says that I am currently in one. I did get map fragments to get a new adventure from the merchant from BB. While obviously the people who cannot log in are a bigger problem, its annoying that they are all trapped and as I had sent all my generals to ferry the troops needed, so they are all trapped, which makes the guild quest of experiencing a new adventure difficult or more costly than usual.
I admit I wouldn't be happy. But there is nothing that can be done. I'd rather be locked out of a Adventure then being locked out of the Home Island.Quote:
Originally Posted by Gammalyn
Read above. Same answer. Much rather be locked out of a adventure then being locked out of a Home Island. You can get compensated for Premium, Resources and Adventure. But you can't be for the amount of damage and resources lost on your island.Quote:
Originally Posted by G_F_M
i would have loved to be locked out of an adv then locked out of my island. been almost a week for me. since my info made it to the dev maybe wont be much longer
Sorry jackrack500...your issue is very important too and I would not want to have either wished on anyone.
I think Jackrack500 issues is more important then anything else. At least the people who can come online and log-in are able to play well in Jackrack500 issues is that he can't and all he can do is be patient and wait till they fix his island.Quote:
Originally Posted by Gammalyn
For all we know he can be missing things from his island once he logs as well.
When you have either issue happen to you then you can speak about which is worse RGC. I have had both and one is as bad as the other, each for different reasons, both annoying.Quote:
Originally Posted by RomanGodCamper
I've been locked out of my island before for 8 Hours. So I can speak.Quote:
Originally Posted by Gammalyn
lol, 8 hours
See, This is the problem I'm having with you right now Gammalyn.
Out of all your posts, your saying that YOUR issues of being locked out of a adventure is far WORSE then anything else right now well there is 10 people who have been locked out of there island for one week which is far more worse then anything else right now and I hope everything is fixed tomorrow. That is complete ignorance on your part.
If the rolls were reverse and you being locked out of your island and jackrack500 wasn't. I'm pretty sure you'd be going through the same thing as he is well Jackrack500 would be more mature about it saying he doesn't care about being locked out of a adventure as long as he was able to log-in the game. But you on the other hand its more like "Meh, Tough Luck". You have to understand that the Devs are working on people's issues on getting them back into there islands then having to fix adventure issue problems right now. They take all issues seriously but not being able to log into your home island is top priority.
If the time on the adventure expires. They can just give you another Adventure or two and give you all the Bread, Weapons, Bread that you lost because of it well in Jackrack500 issue is different. If he had 8 Gold Mines, 20 Gold Smelters and 20 Coinages running... Yeah, that will hurt because of not having them buffed and losing out on all those extra coins he could be making. There could be things missing from his island as well or from his star menu. His production will probably be all screwed up once he gets back to his island for sure now.
But no. Apparently you're issue of not being able to go to your adventure is still worse then his and all the other peoples and right now jackrack is being very patient and not blowing up BB's e-mails with Support Tickets or Forums he's just waiting this out. So Congrats on that Jackrack. Like I said early. I hope everything gets fixed in the morning when Maintenance is over.
Wow, you are arrogant. I never said my issue was worse than jackrack500's or anyone elses'. I was empathetic to him and I know what being shut out of your island for 7-10 days is like from my own experience. I do not have to defend myself to you and obviously you feel the need to attack me and have the last word so quite frankly...you can have it and you are not worth any more of my time.Quote:
Originally Posted by RomanGodCamper
support is backed up big time so we r all playing the waiting game. there is no need to bicker on the forums. lets all take a deep breath and relax. support and dev r doing the best they can they r humans after all. the only issue i have is the lack of communication from dev/support.
i mean 1 message in 1 week come on. at least let me know u haven't forgot about me
PLease add me to the list Molly Moonbeam
molly message bb rarwen she has the list
the server reset did release the zone lock. But we are now experience general and troop lost. They never made it back to island. We are totally screw.
send in a ticket on what u lost in the lock out whatty. seems i will have the same issue when i get back in
has any1 heard from support that's locked out? or any1 locked out several days been able to get back in? on day 8 now
Updated list of players that cannot log into the game. If you are on the list and the issue has been resolved, please let me know. If you are not on the list and cannot log in, please comment. If you are experiencing troop loss, we are collecting name on this thread: Link.
onemoregame
Schade
jackrack500
tricore
Hunterman1456
Aedhan
Molly_MoonBeam
ravenelk78
You can add me to your list of players who have been off for 10 days with "Server Zone Crashed" on sign in. Waiting patiently sign me "totally in the dark". By the way I have tried all your solutions numerous times and they all failed. Tickets have been sent in too.
feel ur pain :(
ravenelk only dev can help u. seems u have severe locked zone issues to
Might as well add me to the list now.Quote:
Originally Posted by BB_Rawren
Free schade!!!!
i'm very confused, i cant log in either
I can't log in. Same zone error message others are experiencing. Tried all posted suggestions, and emailed support.
Please help! I have a lot of building to do, and more gems to buy. :)
darn u locked zone lock now u gone and killed another account when will u be happy?
sorry but u will not be playing anytime soon. i been locked out 12 days..Quote:
Originally Posted by Sissypants
My Zone was locked last night. Became unlocked at 8am this morning. However I did losing a Level 5 Watermills :/
12 days? I'm sorry to hear that, Jack. This is worse than heroin... must get on my island and spend my gems I bought :)
My 'zone' is locked out right now; has been for 6+ hours. I'm a paying member and this is making me upset.
If you love company you have a lot of company.
and mant did nothing this week again. :( here's to another 2 weeks of being locked out
Is some spy at BB trying to kill this game??
seems so
Time to call the Devs!Quote:
Originally Posted by jackrack500
like they gonna do anything