[UBI Official] Negative Settlers Population Fix and Chat issues

Greetings fellow Settlers,

In an effort to increase transparency and clarity, we'll be alerting players to some known issues and bugs that may accompany today's patch. You can see the patch notes here:Patch Notes.

Negative Settlers Population

"Improvements related to negative amount of working settlers"

The good news is that the negative settlers population that some have been experiencing will be fixed. Every account's population will be recalculated and will now display the correct amount of settlers.

However, after the calculations, you might notice that you appear to have "lost" some settlers or are above your current population limit. In the past, the population limitations were ignored in some cases and players had too many settlers in their settlements. This maintenance has corrected that issue. As an example, your population might show as 3000 settlers, you only have the space for 2000. In this case, if you try to build something, you would not have an employee available to make the goods.

There are two workarounds for this issue. Neither are ideal, but they are available:
1. Build or upgrade your residences to increase your population limit.
2. Decrease the amount of settlers you have by "losing" troops during adventures.

Chat Issues

Unfortunately, a bug has accompanied this change. Players cannot use /w to send a message to someone with BB_ or CL_ in the title. As a workaround, players can click their name within the chat window and successfully send a whisper message. The developers are aware of this issue and are working on a solution.

Additionally, switching the chat color to white can cause some chat issues. The workaround is to cycle the chat colors and it will reset the chat window.

If there are any other questions, concerns or issues with this patch, please include all feedback in this thread.

If you are experiencing additional issues, please contact Support.

Thanks for your patience.

my pop is 2882 of 3770
no settlers produced last night
not producing any now
added 25 settlers pop stayed the same
this is not the way you describe it
my chat won't scroll
when the window gets full it freezes

same here

I started this thread this morning --
http://forum.thesettlersonline.net/t...ing-population

same issue -- logging out to test -- but how can i get back my pop ... this is crazy -- my island is not working cause there aren't enough pop to work the buildings. AND i had to buy supplies to make up for the non-working mines - so now i am out like 800 coin.

(and my settlers were not negative or over my residences prior to this 'fix' so my island didn't need fixing)

Quote:

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There are two workarounds for this issue. Neither are ideal, but they are available:
1. Build or upgrade your residences to increase your population limit.
2. Decrease the amount of settlers you have by "losing" troops during adventures.

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About population bug: It seems to me, it is not a "negative settler" problem. My pop limit is 660/900 and It is not increasing for almost 16 hours now. It does not only keep having excesive settlers for players that are above their limit, It simply does NOT ADD NEW SETTLERS even for players that are below their pop cap. "Next settler" clock is ticking in but does NOT ADD new settler, provision house keeps providing "settler packs" (like "Retired Bandit" Buff) but I can NOT ADD them to my work force. Also, I kept cleaning my homeisland and lost considerable amount of soldiers to bandits. I was already below pop cap and by loosing troops I fell even more below. So both these advices were inefective, it made me think that it is not a "negative settlers bug" as you described but is a "not increasing population" bug.

Although situation is quite anoying, we, the gamers of a free game, are more than happy to have a "for the gamers, with the gamers" tech crew like yourselves and for my part at least, I can say I'm patiently waiting for a soultion. Yet, the way you described the problem was more anoying than the problems itself and made me slightly upset, because it seems you couldn't diagnosed the problem properly and probably wasted hourse you could have use to fix it. Anyway, I am still positive problem will be solved, but just a friendly reminder, you are not seem to be on the right track guys.

Today 03:14 pm #5
aurboth

There is another problem people are seeing, which is that they appear to no longer be getting new settlers. This is because the population listed is the sum of the troops, workers, and idle units. However, with the previous negative population bug, you may have fewer people on your island than is actually shown. However, there is no field for people to see the actual number. Thus, it appears that no new settlers are being added, and this continues until your actual amount (hidden) catches up with the listed amount. This seems to correct itself over time, but can be quickly resolved by adding settlers from your star menu.

Quote:

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Originally Posted by psaltery

This seems to correct itself over time, but can be quickly resolved by adding settlers from your star menu.

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adding settlers by "Settler Pack Buff" from Star Menu is not working either, as I mentioned my post above...

Quote:

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provision house keeps providing "settler packs" (like "Retired Bandit" Buff) but I can NOT ADD them to my work force.

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This is the reason I wrote "not seem to be on the right track", I don't meen to harras or "troll" anyone :)

Use settlers youve made with bread, it will fix it.

edit: Just keep adding them. It depends on how many 'extra' settlers you received. Some ppl it was 1k or more.

Theyre saying in global that for months when wells or mines fell, you got 2 settlers back instead of one. So this fix is just
taking back the ppl we shouldn't have had to begin with.

Dude, that is the problem: IT IS NOT FIXING ;)

Same problem: I have 9538/9900 population without any new settlers, added 300 from my star menu, no change in population, 15:00 timer finishes, no change in population, added my 1 (really? only 1?) floating residence from guild market to increase my population limit and upgraded it and 15:00 timer finished ...end result? 9538/9950

I honestly have to say this is a step in the wrong direction. >:(

Update: I added 13 new workyards: 2 copper mines and 11 wells all of which have need settlers (red exclaimation mark)

Update: my population has increased: 9549/9950, 9230 Military units/ 319 workers, 15:00 timer finishes no change in population. All 13 added work stations still have no settlers to run them. Some red exclaimation points have dissappered on the map but clicking on the workyard shows indeed no settler there.

Update: added 2 groups of 625 settlers from my star menu: no change in numbers

Update: Completed Witch of the Swamp adventure losing 384R and 20C (404 total) military units went from 9230 to 8826. This correctly relects the loss of settlers. Population is 9150/9960 indicating the 15:00 timer is indeed adding settlers to population. Working population is 324 with at least 4 of the new workyards still lacking settlers. (hard to tell with the hidden red exclaimation marks)

Update: Visually comfirmed that the 15:00 timer is indeed adding settlers to population 9151/9960. Added 625 retired bandits and population changed to 9776/9960 reflecting an accurate addition to population.

Conclusion: the population will indeed reconcile itself with an addition of enough settlers.

same issue here!

I am missing settlers somehow. My max pop stayed the same, but I had over 70 settlers unemployed (I know, high unemployment rate).
I logged on this morning (about 11hrs since I logged off), and had 0 .. Shouldn't I have had over 100??

I logged in this morning to have a count of 0 settlers as well, was not the case when I went to bed. My settler count did not start going up until I applied a cheese sandwich to the mayors house

Everyone online in my guild on Ares, and most people in general chat there, are having the same bug this morning. No population growth since sometime late last night or very very early this morning, and adding settlers from start menu items consumes the menu item, but gives zero population. Lots of people are also seeing this in other resources, metal, bread, pine, etc. Nothing being produced, adding new mines does not increase production and doesn't even increase the claimed production in the economic overview. All game breaking that, but was the roleback intentional? I doubt it, as late last night many of were still playing after the time it would have rolled back to, if it was even technically a roleback. *wants his 20+ gold coins back. sad panda*

Quote:

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Originally Posted by swann_88

my pop is 2882 of 3770
no settlers produced last night
not producing any now
added 25 settlers pop stayed the same
this is not the way you describe it
my chat won't scroll
when the window gets full it freezes

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got the same problem, i build 5 settlers and they have been absorbed just like this. then i put a 625 more settlers and now it's ok. I am just wondering why i lost all night settlers cooks, and frustrated to lost a pack of 625 settlers.

I'd like to add, my guild was warned about this problem a week ago.
We have a guildie who also plays on a German server, and they got this patch last week, and had the same issues.

Maybe North America BB tech should call up their German counterparts and ask how they fixed it? Or if they fixed it yet?

lets see no problem with pop yesterday now they fix something and my pop is did not add any new people in like 16 hours my max pop was 12900 now 12950 with a current pop of 10952 with a ton of mines and waterwells down i dont have enough current pop to replace all that i lost, trying to use a love potion to add lots more without using star items dont want to lose too much to there FIX!!!!!!

PLS allow to buy more floating houses with guild coins not just one, to mitigate the problem!

ppl please read. its not a BUG its a FIX! you had more settlers than u were supposed to have.

forum.thesettlersonline.net/threads/19908-UBI-Official-Information-about-the-population-changes

But what about the thousands of most to every other resource that have been taken away and are not being produced? Even if it was an unannounced rollback, which being unannounced would be a terrible passive-aggressive intentional screw up, it is not normal it rollback at least 12 hours back. Some peoples have had adventures partly undone, resources even now are disappearing into thin air, and the economic overview is broken too. Build new mines etc and buffing does nothing except consume the buff/construction materials.

Quote:

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Originally Posted by psaltery

ppl please read. its not a BUG its a FIX! you had more settlers than u were supposed to have.

forum.thesettlersonline.net/threads/19908-UBI-Official-Information-about-the-population-changes

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If this were indeed the case psaltery wouldn't we see a change in the number of working settlers when we add from the star menu?

Hey Guys!

We've been keeping track of this thread and we're here. I just want everyone to know that we see the feedback and understand the frustration this must be causing. The Forum link psaltery posted does have the correct information. If you have any further questions after reading this thread, we answer them to the best of our ability.

Thanks again!

everything seems to be working fine here, Valentiores. i just built new copper mines, and economy overview is reporting properly. sounds like a separate issue. ive not heard anyone on zeus complain about missing resources or adventures.

Plinkerton: you will see the numbers change after youve paid back the 'debt' you owe the game. the glitch let u have too many settlers, you didnt pay for before. the fix is correcting that. when that debt is paid, you'll see your numbers rise again. it works. just keep adding bread settlers until the number starts to change.

This is a ridiculous situation that screws up island production. It was NOT caused by players. The fix doesn't fix it. We players have to fix it.

Since the game was screwed up and they are now correcting it, they should compensate us. They should give us the bread to make enough settlers to replace what we are missing. Because of the screw up we can't make up the resources we need. It can take days or weeks for some people to catch back up. They should also let us know how many settlers we need to put back into the chain to be at the right amount. I started this morning with 3375/4130 and losing ground. I now have 3372/4130.

I've done a pretty good job of keeping up with how many settlers I have versus my max limit. I have never gone over my max limit but this morning I was at 0 new settlers. I think there might have been a bug in the code you wrote to determine if I've gone over.

It's upsetting to wake up with buildings not having settlers working them, when I know last night when I went to bed I was not over the limit. I know I check daily.

Zeffin