Feedback regarding the new version (icons replacing the text)

This feedback was given already on the test server when it was being tested by myself and many others.
Of course it was ignored because it made it to live with no response from the test server people in charge.


The icon "x" in the quest logs that replaced the old words "close" is confusing.
Currently we already have an "x" in the quest list for delete. So having a similar "x" as a button in the quest log itself seems to suggest delete as well.

It's bad enough that "x" is close in the upper right corner but now it makes it further confusing because its in 2 redundant locations.

If you look at the new mail interface. there is a circular arrow that is sort of like a go back icon. maybe you guys can use this icon in place of the "x" close in the quest details page.

And why was the feedback ignored on the test server?

I agree with the above

Would someone please tell me why we have a test server?

Why are we catering to the illiterate? Do we really want illiterate people playing the game?

The idea is not bad, but implementation is poor. There are universal accepted icons for certain actions - like sending Email > a "moving Envelope", and using a check mark is not making a lot of sense. And the circle arrow is used for Refresh in Trading office..and for Cancel in the Email interface ?!? Granted, they are a bit different, but as I said - circle arrows are usually used for "refresh". Why not use the "x" icon here?

Another problem - only some of the buttons have a ToolTip text (displayed when you hover your mouse). That is not consistent and frankly looks like poor programming.

Overall this change brought more confusion than clarity. 1 thumb up for effort, 2 thumbs down for implementation.

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Originally Posted by RonEmpire

This feedback was given already on the test server when it was being tested by myself and many others.
Of course it was ignored because it made it to live with no response from the test server people in charge.


The icon "x" in the quest logs that replaced the old words "close" is confusing.
Currently we already have an "x" in the quest list for delete. So having a similar "x" as a button in the quest log itself seems to suggest delete as well.

It's bad enough that "x" is close in the upper right corner but now it makes it further confusing because its in 2 redundant locations.

If you look at the new mail interface. there is a circular arrow that is sort of like a go back icon. maybe you guys can use this icon in place of the "x" close in the quest details page.

And why was the feedback ignored on the test server?

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I totally agree. The fact that in some places "x" means cancel, and in other places "x" means close is really confusing. It's making me have to stop and think twice every time I do anything.

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Originally Posted by Fuscus

The idea is not bad, but implementation is poor. There are universal accepted icons for certain actions - like sending Email > a "moving Envelope", and using a check mark is not making a lot of sense. And the circle arrow is used for Refresh in Trading office..and for Cancel in the Email interface ?!? Granted, they are a bit different, but as I said - circle arrows are usually used for "refresh". Why not use the "x" icon here?

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I don't know about you, but I'd rather take my chances accidently hitting a potential refresh button than accidently hitting a potential delete button.

At least I know I'm not going to delete some quest or some piece of mail.


"x" generally means delete. (unless its in the upper corner of a window, than that is apparently the universe close button.)


As you guys notice we have "x" next to Side Quest in the Quest Logs menu. And also for Daily Quest.
We also have "x" in the mail interface by each of the mail lines right after expire column.
And we have a tiny little 'x' in the upper right corner of resources in the Star Menu.
(all 3 of the above cases means delete)

And now we have "x" in the quest details page.
(so if that doesn't mean delete hmmm... since it does seem to correspond with the 'x' delete in the quest logs list)


BB quality control people obviously doesn't like to listen to feedback on test servers. It's very clear they prefer to ignore them than to listen. And if they seemed like they listened they might have discovered it on their own when they do make changes. It takes a lot of effort to get it through to them to make any sort of changes.


A new player playing this game will be confused as hell when looking at the 'x' icon in the quest log in 3 different places.


As for the "refreshing" arrow circle in the mail interface. I Agree with Fuscus. I find that it's rather inconsistent that they're using that icon instead of the Red Circle with a Slash through it. (the red circle with a slash means cancel, which is exactly what should be used in the "New Mail" interface, because you're saying you want to cancel your new mail rather than refreshing/returning?) It should be red because if you click on it. your mail that you just typed up will get wiped out. The lack of a rollover in this screen doesn't help. A check means what? Need a rollover that says send. Why should it be a check button though and not some sort of mail icon that looks like it's being sent or pushed. The circular arrow is color coded yellow which seems neutral and harmless. But if you spent a lot of time writing up a piece of mail. And accidently hit that button thinking it is send. There is NO confirmation popup that says "Hey Are you sure you want to delete/cancel your mail composition."



http://forum.thesettlersonline.net/a...9&d=1394791643
http://forum.thesettlersonline.net/a...8&d=1394791636

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Originally Posted by Wimpy

Would someone please tell me why we have a test server?

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Test Server is definitely useless. Since now (recently) I have learned from interacting with test server BB that they will only consider any changes if more than a handful of people give feedback. A few people telling them anything useful, they WILL IGNORE it. They even go as far as telling you to stop giving them feedback and let others give feedback and wait around for others to do it. The biggest problem here is when there is a unanimous obvious feedback where people agree. MOST people will not jump in a say I agree. Only maybe 3-4 people. And that is not enough for them to make any changes or consider changes. (I've noticed that people tend to say I disagree and jump on the bandwagon to start a counter posting or troll more than people who say I agree.) You literally have to create a campaign and petition and rally people to agree with you. Apparently they expect 100+ people to say something before they consider making changes. Which is why things go to live server and things get changed because by the time it actually affects people, you'll get a mass outcry. This is the problem with Test Server. If not enough people say anything, it will get ignored.

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Originally Posted by RonEmpire

Test Server is definitely useless. Since now (recently) I have learned from interacting with test server BB that they will only consider any changes if more than a handful of people give feedback. A few people telling them anything useful, they WILL IGNORE it. They even go as far as telling you to stop giving them feedback and let others give feedback and wait around for others to do it.

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...that...that isn't how a professional development lab works...

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Originally Posted by ImpKing

...that...that isn't how a professional development lab works...

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No kidding right? Believe me. I have messages from a BB telling me not to give too many feedback.

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Originally Posted by RonEmpire

No kidding right? Believe me. I have messages from a BB telling me not to give too many feedback.

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I'm speechless.

i agree that the icons are confusing and do not follow standard practices -- AND the recycle icon for back is very confusing also.

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Originally Posted by DancingSqurrel

I'm speechless.

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We're getting off topic so let's not talk about that bit anymore before that BB from the test server decides to come over here and tell me to stop giving feedback. LOL.


The return Icon in place of the "X" in the quest book would be better suited, as it is yellowish and is less harmful for a player to click on. They won't be afraid to click on it (without fear of accidentally deleting). Basically it's "return" to the game.


A Red Slash icon in place of the 'refresh/return' icon in the Mail would be better suited because, red means a bit of caution. Makes you think twice before clicking. If they plan to continue using the return icon for the mail. AT LEAST give us a popup warning to say you're about to abandon your written mail. And say are you sure. And give us a rollover as well.

Personally I like the words better.. and many of the people I talk to think the same way. Not sure why they would change it... There is still so many things that needs to be fixed

The reason for the change from words to graphics is to remove the differences in the GUI between the different language versions. While the text used for names and descriptions come from a data base, which can then be made for individual languages (which is the reason we would get undefined text errors), the text on buttons have to be changed for each language version. Removing this means there can be essentially one version of the game, with different database sections, which is easier to fix and to test. It could even potentially allow you to choose the language you wanted to see, regardless of the server you would actually be playing on, making the only issue the language used by the players in the chat channel.

I would agree the icons could be a bit clearer, but since the people testing the system typically knew what the buttons already did, it was not a critical issue. It may have been better to use a null symbol (zero slashed) for the no, as that is also a fairly accepted symbol for no and is not used in the game.

As for feedback, it is often a matter of quality. With the test server, we are helping the company remove potential bugs and problems in the game. Part of this is understanding what they are trying to accomplish, although this would be made easier with a bit more communication from the designers to the beta testers. Providing feedback to help them reach their goals and providing thoughtful justification to it is typically better received than posts that could be seen to be more complaining about changes.

posting in the forums on test is like well here.

Are you accusing BB of being professional?

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Originally Posted by Wimpy

Are you accusing BB of being professional?

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that would be against the rules

Wait! What?