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I got booted, with the message "Unable to load Data Folder" - Clear your cache. I did all that...and history...blah blah blah....and I even attempted to log on from 2 other laptops, and I can't get into the game now. Is there a known issue at this time. Accept my apology if this should be posted elsewhere, as this is my 1st post. Thanks,
GBH
plain blank white page, as if even after 'finished' loading, theres nothing left to load. Same issue on IE, chrome, firefox. Its not just you, but I'm sure some bb support will come back with a 'clear cache, update flash, blah blah' and just to make sure its done : ALL THAT DONE issue still persists.
Getting the same error. I think it has something to do with the CDN network. As another game on facebook seems to be down as well.
Some internet or network back bone might be down
Of course, Im in the middle of someone else's LS...lol.....and I cleared everything, and also continue to get a plain blank white page.....glad its not only me!
Mine is down as well. Will have to wait for it to come back up. I just get a white screen (as someone else above) and the images on the main page aren't loading either.
I'm also having the plain white/blank page as well when trying to load the game. I've tried the usual suspects that you mentioned above which most tech support people (regardless of game) usually insist upon (ie trying a different browser, disabling add-ons, clearing cache, history, cookies, etc.) and am running the latest version of Flash.
same white page for us, tried same as above, no joy....
did the issue of the white screen clear on its own after awhile. i am having same issue. thanks.
game is down for me as well
: (
Same here still. Three of us can't get anything but white page. Done all the usual, caches clear when browser closes automatically.
Was having the same problem, but it seems to be fixed as of now.
Problem still here cant login. Get a white screen or it gets as far as saying Unable to load data file.. Clear browser cache.. Which does nothing to resolve.
And I think I was in the middle of your LS Vettius :P
Yes..you were GodBlkHawk..it will be there when we get back...
had white page for a while started to load up the game i got so happy and then same error came up again lol : ( still down
Ya I can't get in either...all day like this for me kinda screws up my resources and daily login streak :) !!!
Oh my goodness i'm in!
but its glitchy looking.
received my browser was full .. cleared it again ... i always clear before i start .. but did it again anyways .. couldn't transfer anything from star to mayor's .. so thought id do the log out log in trick to fix .. but now only get a white screen .. also thought the BB's where going to add an X to the event buffs so we can delete them .. but there behind on that as-well .. very disappointing.... meanwhile my isle is not getting fixed and my explorers are sitting at home .. not good at all
Keep refreshing page, that got me in finally
Hi guys - are you still experiencing this issue?
It would seem the issue was resolved a couple hours after it began. If it helps you track the source of this, several images on the home page also failed to load when the game was inaccessible. http://static.cdn.ubi.com/0034/archi..._winners_t.png <- that was one of the images that failed to load on the home page. Even after clearing cache the home page would load except for about a dozen images, you could log in, and after hitting the play button you would just get a white screen.Quote:
Originally Posted by BB_Rawren
Milo_Orpheus, it's funny you mention that about the images as I actually noticed the same thing as well at the time I had this problem and was even wondering what was going on. Thankfully no problems today. :)
as predicted, the canned auto-response :
Quote:
Hello Atma-Darkwolf,
Thank you for contacting The Settlers Online Support regarding your issue with accessing the game. There are a few things you can do to fix this situation.
1: Make sure you are using the currently available version of your web browser, as an older version may no longer be supported for the game.
2: Make sure you are using the most recent version of Adobe Flash. http://helpx.adobe.com/flash-player.html
3: Before logging into the game clear your cookie and cache files from the web browser you are using.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
4: Clear your Flash cache files. You can find the steps on how to do this here: http://forums.adobe.com/message/4278569
5: Try using another one of the supported web browsers for the game: Fire Fox, Internet Explorer, Google Chrome.
Please be aware that having multiple Flash applications at once will cause lag, server crashes, and flash crashes. Please try to limit the number of Flash based web applications you have running while trying to play the game to have the best experience. Such applications include YouTube, Pandora, and other Flash based games.
If these steps do not work please provide the following information:
-What browser you are using and its version.
-What version of Flash you currently have installed.
-What operating system you currently have installed.
-System Memory in GB
Do the tech support even know their game? I mean they hardly ever actually 'investigate' anything and ALWAYS churn out this exact same reply for ANY support related question, it almost doesn't matter WHAT you contact them about, THIS is ALWAYS the reply.
I don't think anyone mans the support on weekends.
I think those are template responses sent until they can get to the issue.
Hi everyone well it’s now 20 July 20 14 at 1100 AM EDT and after getting in once yesterday after following the suggestions above many times Today we are back to the same issue hanging at the white screen. Any ETA as to when this will be fixed?
As for the questions:
Please be aware that having multiple Flash applications at once will cause lag, server crashes, and flash crashes. Please try to limit the number of Flash based web applications you have running while trying to play the game to have the best experience. Such applications include YouTube, Pandora, and other Flash based games.
If these steps do not work please provide the following information:
-What browser you are using and its version. Fire Fox 30.0, Internet Explorer 11.0.10, and Google Chrome 36.0.1985.125 m
-What version of Flash you currently have installed. 14.0.0.145
-What operating system you currently have installed. 1 machine windows 8.1 pro, 1 machine 8.1 and one machine Win 7 pro
-System Memory in GB all 3 machines have 8 GB
All 3 machine have the same issue. To me with 3 machines with different OS versions it’s looking like a sever issue not a client issue.
2014/07/22 - Unable to login always get "Connection failed" page.
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
We are working to resolve the problem.
The test server is working not Zeus or Ares.
Same issue here ....8:51 a.m. estQuote:
Originally Posted by bashing
its maintenance
same issue here
Well i cant log in today and its monday. I have contacted both support and a BB. Screen gets to loading map and just sits there.
Same thing happening to me - on two different machines.
Ok so it's not just me huh? Today is Monday July 28th and I haven't been able to log on all day.
Any word from support???
yep i got in earlier this evening, then all my geos failed to find marble depos even though they were all empty.
Refresh and got perma-booted. Stuck on the Tip of the day/loading screen.
Another post said it's the server cache that needs to be cleared. I'm stuck on 'Loading map' since this morning.
Sounds like someone is out to get TSO.
I can log in and out, but when I hit Play, after spinning, I get a blank screen. I have tried refreshing, clearing caches, restarting computer and same result. Other games and websites appear to work fine. All was working this morning when I got on the train. I will try again when I get to the hotel.