Oh so mad

I am very upset with this game at the moment ... I was on line playing today and had to step away from my computer for a bit but left the game running and while I was away I got booted off and could not get the game to load again so I went to the forum and did everything it said to do in the forum and when I finally got the game to load again everything that I had worked for was gone and I was at like level 27 or 28 before I got booted which I know for a lot of you that is not far but it takes a while to do some of the required things and it just doesn't seem right or fair that I have to start a new game :mad: grrrr