daily login resets

I log in several times each day (yes, logged in) and tonight it reset me back to day one for the daily reward. This is like the third time this has happened and support does not help. They ask for screen shots (seriously) and tell me they can do nothing. I don't believe that - you can't tell me they cannot check my logins.

This is getting tiring - why should I play this game if I am constantly getting ripped off? I logged in three times today, morning, afternoon , and just now. And the evening is when my "day" seems to reset and tonight it reset me back to zero. It seems to be the weekly thing to do - reset - perhaps to force me to buy gems?

This sucks and needs fixed.

What do you mean by reset? Once you reach day 7, daily login will reset to day 1. You will not have 100 gems a day each day after day 7.
Is it reseting from day 7 or day 2-6?

ClassyGeek, please send me a Private Message and we will look into it.

BB_Endesmor

its a weekly timer. there is no day 8 reward. once a week of being active earns you 100 gems. the days 1-6 tell you how far you are from day 7 reward of 100 gems. no day 8 just a repeat of days 1-7

And I am supposed to know that the rewards reset - how? Several tickets to tech support and no one mentions this? I do not pay any attention to the "day" number, never noticed that it repeated, just thought yes I got some sort of reward every day.

And yes, I do read guides - when the links in the forum actually work or they are not marked Private.

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Several tickets to tech support and no one mentions this?

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yeah that is something I think should be brought up. but its not me who said that so I am just going to leave it.

The same thing keeps happening to me. It's been weeks since i reached day 7 despite logging in multiple times a day, every day. I'll often get a daily login reward, then log back in less than an hour later and it'll show I've missed 3 days and resets =(

yes, reported and sent in tickets and basiclly got told 'your lying, out records show you haven't logged n the past 5-6 days' yet I often get the following to happen:

Day 1 i'll get gems.
Day 2 I'll get some other bonus
Day 3 i'll get the 'failed to log in' screen which will show 4-5 green checks and 3 x's (IE it obviously screwed up somewhere because I just got gems 2 days ago NOT 5)
The 'records' they look at have to be in error because I log in and out twice a day, and have been doing just that for 2 months without missing a single day. I KNOW I'm 'logging in' daily because I have to type in my password twice a day.

I really wish the tech support would stop treating thier players like they are brainless idiots and just check why we keep saying this.

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Originally Posted by Atma-Darkwolf

yes, reported and sent in tickets and basiclly got told 'your lying, out records show you haven't logged n the past 5-6 days' yet I often get the following to happen:

Day 1 i'll get gems.
Day 2 I'll get some other bonus
Day 3 i'll get the 'failed to log in' screen which will show 4-5 green checks and 3 x's (IE it obviously screwed up somewhere because I just got gems 2 days ago NOT 5)
The 'records' they look at have to be in error because I log in and out twice a day, and have been doing just that for 2 months without missing a single day. I KNOW I'm 'logging in' daily because I have to type in my password twice a day.

I really wish the tech support would stop treating thier players like they are brainless idiots and just check why we keep saying this.

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Please send me a Private Message and include your ticket number, I will look into it.

Cordially,
BB_Endesmor

I have given up on the test server. Three days and I can't get on. If no one cares enough to fix it, I don't care enough to keep trying.

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Originally Posted by BB_Endesmor

Please send me a Private Message and include your ticket number, I will look into it.

Cordially,
BB_Endesmor

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How do i get a ticket number for ones sent in past? Last time I attempted any support help with the login issues, the reply was 'we checked and our records show your missed x and y days' and the same has happened since but with the repeat 'supports' always telling me I'm bsing I gave up. It keeps happening every 2nd week or so and it also keeps doing weirdness where I will see 4 days of rewards one day, the next it'll show Ive 'failed' to log in and it'll only be one missed day(or other strangeness where it shows ive not logged in for 5 days but I got the dailies the day before)

Thing is its not something that happens all the time, and I KNOW its not factual because I go out of my way to log out then sign back in twice a day(Once before I leave the house, then again when I get home, sometimes I even log into game remotely from another client, each time requires me to type in password, so I KNOW I was not logged in or at very least DID sign in)

Atma-Darkwolf, please check your PMs.

BB_Endesmor

It's doing it again! I logged in this morning. Then I logged in after work today. I see red XX showing that I haven't logged in for 2 days. I logged in this freaking morning! Just so happens that today would have been day 7... how freaking convenient. Maybe I won't login for awhile now that it doesn't matter if I log in every day.

Hi Plinkerton,

Please contact Customer Support and we will look into it.
Let me know if you need anything else.

Cordially,
BB_Endesmor

My problem is I never get the Bonus sign on screen ever. I have been playing for about 4 years and I didn't know that you had the Bonus sign on screen yet. I was talking to my Guide Leader and he was talking about the bonus sign on. I told him I never get the sign on bonus screen. He told me that I should send in tickets to repair and see if they could do something about it. Well I did and Dana said that they have turned it over to the developers. I never get gems from signing in. I play every day even when I go to a hotel because I bring my Lap Top and sign in. The Gems that I have, have all come from Adv. or what you have giving me for a gift. (Easter, Christmas or such) I have 1480 gems and I use them very wisely when I use them. I am patiently waiting because I didn't even know you were doing this sign on Bonus thing. I sure hope you can help me, the others don't seem to be able to. Thanks for you can do.
Yaking

It took them about two years to fix my login bonus. (I wasn't getting the bonus pop up)
I wasn't getting credit for time played in the achievements either.