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Several times I've put a 24-hr buff on something, only to have it disappear after I log off and return a couple hours later.
The window pops up saying the item is buffed, and the buff total in the star menu is reduced by one.
After the buff disappears, it does not go back on the total, you lose it.
I saw someone in chat with same problem. Has anyone else noticed buffs disappearing?
Yep. It's not all the time, but 2 or maybe 3 times a week one or more Irma's feast buffs disappear. I've been going around my island and checking after placing my buffs to be sure it's not me and it's not.
I lose 2 or 3 a day.
Yes, I thought I was losing my mind. This happens more on my exotic wood sawmills than any other building. Then again, I still think I am losing my mind. I'll check to see if it is in my star...
I have placed buffs (24) and had them vanish, I have also had other people buff my island and the buffs disappear from the Star, but never take on the buildings.
Please fix this.
thanks for the replies so I know it's not just me. it's still happening.
This just happened again today. I put a 24hr buff on an iron mine, it deducted from Star, but did not show on the mine.Quote:
Originally Posted by PandoraTaylor
Applied another 24hr buff to iron mine, deducted from star, did not show on the mine.
Refreshed, mine is still not buffed and 2 buffs still missing from star. :(
Happens fairly often alright, though I'm associating it with these god annoying microlags that have skyrocket again for the past week on my end.
There are 2 things to watch out for I guess.
1) It says it's buffed, but no glow happens and the buff got deduct. Rezone, usually it now glows.
2) Glow appear, buff got deducted, lag spike happens, god knows what your progression is now. The applied buffs during said lag spike will be in limbo, unsure if they disappear/get lost...hard to tell with some 10k Feasts and the perfectly arbitary rearranging of the buffs to whatever position they feel like going. I tend to select a new stack of Feasts and start over with buffing wherever the lag spike reset me back to.
2.1) You may also wait another minute or 2 and wait for the next lag spike, which may or may not catch up with the server and then super speeds everything until then, you ought to still check your buffed buildings regardless, at times it it did buff 123456---10, havign buffed some, skipped others and back to some....however to explain it.
Anyhow, blaming it on them pesky microlags.
Hello,
Please submit a ticket and attach a screenshot of the buffed (or not) building when it happens, we will look into it.
BB_Endesmor
Would that actually help in _any_ way? I mean, on the screenshot you simply only see a building that is simply unbuffed between, most likly, a bunch of buffed ones. Unsure how a screenshot of "You maybe just forgot to buff it..." would help...?Quote:
Hello,
Please submit a ticket and attach a screenshot of the buffed (or not) building when it happens, we will look into it.
Also making a screenshot of the "disappearing" buff would provide difficulties, simpy because you cannot prove that you didn't go somewhere else and drop a buff.
I honestly fail to see how a screenshot would make a difference when we can't actually screenshot the thing in question needed...a detailed server time log (not the News tab!) to match the statements made.
Agreed to entire thread. Yes, had same problems, and note that for screen shots to actually work, we would have to be screenshot-ting a lot!!! e.g. while buffing to show that the buff was applied and including the news chat window then later SSing to show that the buff is missing from star and that the building is not buffed. This is a lot of SS's as well as extra time to show the fail... Is there a better way? Giving the time/date in GMT so BB could review their logs, which I would think are more detailed?!Quote:
Originally Posted by Ceruhe
If that is what you want, I will do it. However, I will be expecting more cooperation from support than the canned message, "...known issue, please be patient...' and closing the ticket.
been there done that "we cannot verify the event happened"Quote:
Originally Posted by BB_Endesmor
Thank you Ceruhe for your incite, it probably was due to the lag, it was a bad lag day when it happened.
A screenshot would simply allow us to see which building is affected. High level players have hundreds of buildings and many of them are constantly buffed. This information would then allow us to check our logs and pinpoint what really happened.Quote:
Originally Posted by Ceruhe
BB_Endesmor
the problem BB E, is that the buff is deducted , but does NOT show up on the news feed, so there is no record of it.
This is what I have been told by support.
The fact that your buff has been deducted will be visible in our server logs.
The news feed is a local feed and it is linked to the game, if some events don't happen in your game client, they will most likely not be displayed in this feed.
BB_Endesmor