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I know several people whose credit card company has shut off their card for buying or trying to buy gems today. It seems whatever service Blue Byte has switched to is sending massive red flags to the credit card companies.
Anywho if you bought gems or tried and had the transaction fail like some people, I advise you check with your credit card company before going out trying to use it again.
I was going to Paypal, but it never went to Paypal's site, so I took it as sign to save money. It's not like I have any plans for Gems right now anyway.
They are using Xsolla Inc. now for the transactions. They have an F rating with the BBB.
http://www.bbb.org/losangelessilicon...ints#breakdown
lol way to screw their own business:P Cheap skunk gives skunky smell yah know:P 3 peps I know tried to get gems and their CC's got refused. This is just tragically hilarious. How about address this in your next video BB? Just saying..
It took me a few times to get to PayPal's site, but I figured it was because of my Kaspersky anti-virus's new settings. Disabling Kaspersky's separate secure browser for PayPal did the trick.
Bought gems during the sale but only got the normal amount of gems for the money not the +200% amount so I got ripped off.
Hmm. This was meant to be a warning to help out players... but hey I guess every thread devolves into trash talking about BB now a days.
Wish I had read it before i tried to buy yesterday. I was originally denied when i tried to use the reg CC payment method. Checking with my CC company was no issue with my card they claimed the charge never even tried to post. I sent in a ticket with the processing company that popped up with the denial their response was wait 24 hrs and try again. As i explained to them that was not going to work as the sale was over before that. So I decided to try again using Paypal. WHich did work. My account shows that i recieved the gems my CC shows a charge for the package amount with paypal for ubsoft. Sounds great right, wrong... My shop is now turned off. I cant buy anything from it. Not for gems not for map frags not for guild coins nothing its all grayed out. Have sent in a ticket expect to hear something from them by Monday. In the mean time go to eat and yep you guessed it credit card is turned off for prevention of fraud. SO in trying to buy one package of gems on sale i have had two days of headaches. THinking will be my last purchase for a while. Listen to SweaterPuppies, If you have used your cc to purchase gems call your company before your surprised at your next place of business.
How is this a trash talk? BB chose a company to operate their cash shop with F business rating. It wasn't my choice it was theirs. It takes 10 sec to find the crap on BBB site page, apparently nobody at BB even bother to look at it. Cause if they did, they could see other providers of the same service with much better ratings operating in all regions of the world.
Besides there is a serious problem if such "liberal" transaction operator as Paypal gives players some issues with it. Anybody can today afford a decent transaction provider as an independent contractor, so I am sure BB (as a corporation) can too. They just don't give a crap. How else are you going to explain bunch of people getting fubared on the gem sale?
I am happy to note that I made an excellent decision not to buy gems. I just love saving myself trouble.
BBB is a bit sketchy. I'm not sure to what extent I would take it seriously (or not take it seriously). Though in this case it sounds like the rating is warranted.
Hello, everyone.
Please contact Customer Support if you were unable to buy gems during the sale.
We will get back to you as soon as possible, with a solution.
Let me know if you have questions.
BB_Endesmor
Mad issues with purchase. I tried 3 times and not dice. DDDAAAAMM!!!!!! Best sell ever and shiznit doesn't want to work.
No questions just want solutions!! Solution#1 get rid of new cc verification system. Solutions#2 get me on this game so I can lvl and accuse players ahead of me of botting on TSO.
beeepQuote:
Originally Posted by Doom072571
Rofl!!
I went through paypal without any issues
I went through Paypal as well, however it would not let me go there directly. I had to choose pay by CC and then switch it on the actual order page.Quote:
Originally Posted by Artemis69
Well, if you have to point out a warning about a games transactions (and it's not unusual), that most likely explains the tendency for trash talk. You usually end up sleeping in the bed you make.Quote:
Originally Posted by SweaterPuppies
lol
I bought gems during the sale and had no problems.
Thanks everyone for the reports!
BB_Endesmor
I had a problem with purchase. Opened ticket. There was some back and forth with support. Then they did not follow up on their email as promised nor did they respond to my last email. What am i supposed to do now?
Drop back 10 yards and punt.
I will ask Customer Support to get back to you!Quote:
Originally Posted by Gridley
BB_Endesmor
Does this effect my credit?Quote:
Originally Posted by SweaterPuppies
Buy more gems.Quote:
Originally Posted by Gridley
@wimpy, my punts would probably only go ten yards...so no gain.
@ES, lol...don't think my cc would allow it.
@BB_Endesmore, thank you! Hopefully customer support knows something about customer service...
Is this the writing on the wall?Quote:
Originally Posted by Ornias
I had no problems with getting gems, must be on your end
I wan't able to......and the current 100% sale won't let me either.
I tried to purchase gems during the recent 100% sale but the transaction would not complete. I tried several times and submitted a ticket to support. Support finally got back to me over a week later. Their response: clear the cache (which I already do daily) and use a different browser. In other words, it's up to me to fix the problem. I have made purchases on another game site and have never had any problems there. It seems this company isn't really that eager to have players spend money on the game, or they would make more of an effort to ensure the payment process works smoothly for all. Oh well, if they don't want my money, guess I'll keep it in my pocket.
Noticed this thread and since I did buy gems during that sale I will tell you that I spoke to the company that was handling the transactions after trying to buy gems three times. The customer support person told me that it didn't go through and to try again. The fourth time the sale went through just fine, but two days later in my email I received a fraud warning from my credit card company so I had to call and speak to them as well to assure them that the transaction was something I did and it wasn't someone else trying to use my card. I will use pay pal next time I purchase gems.
Quote:
Originally Posted by Ornias
Figures...
xsolla is now being rejected by my credit card too... nice...
I agree - since changing to Xsolla over 6 months ago, nothing has gone through - today spoke to someone in the chat and their response - "USE ANOTHER METHOD OF PAYMENT" - kept coming up with code 5010 - REJECTQuote:
Originally Posted by Ornias
I tried last night and today to purchase gems but Xsolla wont complete it. Great job BB using a company that doesnt let you make money lol
Hey i have to decide to buy gems for the first time since almost 2 years ago. I clik on "buy" and nothing happens. I guess they don't need my money.
i tried via interact also (debit) but its boxing day so per usual its pretty much down do to being flooded with boxing day purchases etc... (it just keeps timing out - i even waited till about 10 min ago - same issue).. so... good job.... made it impossible for me to give you my money.
Hello everyone,
Please contact Customer Support regarding your failed purchases, my colleagues will assit you.
BB_Endesmor