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Hello,
When attempting to load my Home Island the map loads and then I get a pop-up message that the "Server Zone crashed - An error was detected on this zone. Please try again."
The Home island was fine last night when I logged off no zone errors were present until after loading the map today...
A Support Ticket has been submitted.
Of course this effects the my current participation in the Midsummer Night Special and PvP efforts... ;(
Pteris
Re: 7-6-2-15 Server Zone crashed Home Island map...
Hello,
After receiving BB_Endsmore and Maud from Technical Support replies, I was able to logon and load the Home island map where upon the Server Zone crashed again and I am again locked out of the game…
Pteris 7-6-2015 11:00 am CST
Hello Pteris,
Please try to access your island again.
If your issue persists, we will forward the case to our developers.
BB_Endesmor
So far the issue seems to be fixed now... However, I am missing trees on the Home Island with stumps instead. And people are telling me that visiting/buffing my island is causing lag issues and/or disconnects in extreme cases. I hope that this is an isolated incident and that the tree and lag issues clear up after tomorrow's Maintenance.
Thank You very much BB_Endesmor ;)
Started Rb adventure last night, loaded my generals and when 15 min later I was trying to visit the adventure got the msg zone error, can't be loaded. Right after that was kicked off the game. When I tried to cancel the adventure same msg pops and also getting kicked off the game to loading screen.
Any help would be appreciated. Thanks.
Cleared the browsing data, of course it didn't help. Now what is gonna happen with my generals? since that zone is error?
Submit a ticket or you are stuck forever.
I'm experiencing same problems. I keep getting kicked out and problems with connections to the server. I have already submitted the ticket. Everybody who has the same problem should sent a ticket in, so BB is aware there is an issue affecting more people.
Hello everyone.
Please let me know if you can now access your adventures.
Your tickets will be processed as soon as possible.
BB_Endesmor
Yey I am able to get in:) Thanks Endesmor appreciate the help. You are the bestest:)
I wish I could log-on to have that problem!! Shheessh!! 1millionth problem with new lvl system, 1millionth and 1 problem with gem buying, 1millionth and 2 problem with log-in and 1millionth and 3 problem with adventures that I can't even complain about because on 1millionth and 2 problem. DDDDDAAAAAMMMMM!!!!!!!
I have the same problem with Black Knight adventure. I invite another player and both of us can not visit or canceled it.
Pls help us to resolve the problem. I already Submit my problem to help/support 4 hours ago but nothig change.
They do not work weekends. You have to wait until Monday.Quote:
Originally Posted by Chackra
Yikes. Appears that this problem is a bit bigger than I first imagined.
Hello everyone,
Customer Support will get back to you as soon as possible.
Don't hesitate to contact me if you have questions.
BB_Endesmor
I notice this happens to resource hoarder and not adventurers!! I adventure a lot and do not have any issues!! Quit hoarding and kill some troops. Forget the resource to troops ratio and play da dam game!!!!
Good morning folks,
I was playing for 20 min then got booted and received this error messege when I tried to log back in. An error was detected on this zone. Please try again. So far no dice. You BB can you fix me up, I got a lot of pu'ins to get.
As I think about it. I just finished wupin up the golem with purified water from last year event. Hopefully that wasn't the dang problem!!! WeAk SaUcE!!!!!
Hi there,
You should now be able to access the game.
Please let us know if your issue persists.
BB_Endesmor
I'm good to go!! Thanks BB!! Must have pushed the wrong button.
Cleared flash
Cleared cookies/temps files
Try chrome, ie11, firefox and even rebooted and always receive that same error.
Everything was working perfectly fine all day long did a logoff and 1hr later try to login and it simply won't let me login.
I get the Loading map... image and then the error..
Loading map...
An error was detected on this zone. Please try again.
Wish they would fix all the locked zone issues for one or have their daily fix more often then the 24hrs..
Guess I am stuck waiting and hopefully no one else get this issue during a event.
the same thing is happening to me as well
Plenty of people have been getting this. If you do not send a ticket you are boned. BB_Endesmor seems to have the power to fix it if you catch him online.
So I try to log into the game and the game would load up and then say "server zone crashed" and boot me back to homepage. The game was working fine like 5 hrs ago till i got home and now it won't let me back in. Is there anything i can do? I have cleared my cache and cookies and I cant get back in Zeus server. I tried a different server and that worked perfectly fine. Help please i am missing valuable Halloween event. Am I the only one having this problem. Or is it a server wide problem?
Submit a support ticket.
shouldn t need to send a ticket, if enough ppl are having this propblem, they should be on it already
and problem resolved this morning!
Hi everyone,
I'm late, sorry!
Glad to hear your issue is resolved, bashing.
This is correct, I can fix most of them. Don't hesitate to send me a private message, I will help you if I'm online.Quote:
Originally Posted by SweaterPuppies
BB_Endesmor
Just happened for me so still ongoing.
PMed endesmor.
Hi,
You should now have access to your island.
Please let us know if the issue persists.
BB_Endesmor
Just happened to me also NOT happy!
I sent you PM BB_Endesmor, having same issue. Sent ticket in also.
LOL and I am back to locked out:( (que the worlds smallest violin)
still waiting bye bye prem. time
Just happened to me as well, right at the end of a BK ls. Sorry, Remei - finish without me please.
happened to me to, i already posted a ticket but thought i might find the answer here somewhere
i have the same issue now, can u please say how u fixed it?
i allready sent a ticket but if it is something i can do by myself please tell me how and what i need to do.
i have the same problem and also snet a ticket about 3h ago
problem fixed
problem fixed :)
Yippee it was fixed for few hours till I activated another 1 day prem. coin OMG worst event ever!!!