Trade Channel and Player-Created Event Update
Recently, there has again been an increase in player complaints, on both North American servers, regarding disruptions in the trade channels. This includes both general chatting and violations of the code of conduct. The current chat guidelines allow for general small talk "as long as it does not interfere with trade chat". Based on the volume of complaints and the review of the chat that triggered them, the chat occurring is interfering with with trading. The question of continuing to allow small talk in the the trade channel has been brought up by several players. The poll attached to this post is intended to give us some general feedback on the current flow of the trade channel.
The purpose of the Code of Conduct and related guidelines is to provide structure for general player interaction. The goal is to allow for the maximum interaction in chat that is permissible under the Terms of Service and PEGI rules. Currently, there is no plan to change the Code of Conduct or guidelines to make trade chat more restrictive. However, the chat moderators will be continuing to enforce the current Code of Conduct, and will be monitoring the number of player reports to ensure trade chat is working as desired.
In a related matter, about two years ago we invited feedback regarding player-created events and updated the guidelines concerning them. The original post can be reviewed here. These guidelines did not include player-created events that focused primarily on trading, such as auctions, and the current guidelines unnecessarily restrict activities that are reasonably expected. There are additional changes due to the reduction in the number of chat channels. The guidelines do not represent changes in the Code of Conduct, but are intended as guidance on how the Moderators will be interpreting them.
As before, constructive feedback regarding the trade channel flow and the player-created event guidelines is invited. Please remember the posts should be on-topic, and should otherwise follow the forum rules. This is not intended to be a discussion regarding player interactions with the Moderators or Customer Service, and posts relating to that will be removed and may result in forum sanctions. If needed, this post may be separated to create individual feedback threads.